I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
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Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
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Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
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Aswner phone straight away and was…
Aswner phone straight away and was sorted asap
2 de julio de 2026
Top level support
I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. This was with a real person - and the same person each time - who was demonstrably competent, patient with me and wanted to help me out. I think he went beyond a narrow interpretation of his role and gave me advice on what I should do with my computer.
8 de julio de 2026
Opinión espontánea
Lightning fibre were very professional
Lightning fibre were very professional, quick and thorough. Rob, Glenn &Conor set it up and were friendly, informative and tidy.
7 de julio de 2026
Opinión espontánea
Excellent service
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
1 de julio de 2026
Amazing customer service.
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I called a few days before our move and spoke to a very helpful lady on a Tuesday evening and then the next day I was contacted by Robin who sorted the install at my new property. Robin was very friendly and helpful. I can honestly say that I cannot fault their service.
Our install was booked in for just over a week later and went without a hitch with the install guys being very friendly and again, very helpful. I would recommend Lighting Fibre to anyone who wants a great product and customer service.
1 de julio de 2026
Opinión espontánea
Regretting the switch to Lightning Fibre
I switched to Lightning Fibre after being with Sky as I was told it was better quality and better price. The price is cheaper, but the quality is not great. Multiple times over the past few months, my wifi is disconnecting leaving our house without any connection. Considering my TV won't work without connection (Netflix, Disney+, etc) it is frustrating. You can't contact anyone about it except via email after 5pm, in which case, you get a ticket, and a pretty dismal response with no real reason as to what the issue was. It has happened again today 07.07.2026 at 8:05pm. I know that there is planned maintenance on 08.07.2026 from 11pm to 6am, so I know it isn't the planned maintenance, but whenever I speak to them about it, there is no answer as to what has happened, just an assumption that there may have been work going on. Yes, the bill has been paid, so it hasn't been disconnected due to missed payments. Does anyone else have this issue? There was such a big hype about LF coming, but I'm beginning to wish I hadn't bothered switching. Sky may have been expensive, but at least, if there were issues with their WiFi, you get an investigation into it, they compensated you or gave a discount on your next bill, and issued an apology for the inconvenience.
7 de julio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for taking the time to leave your review. We're very sorry to hear about the disruption you've experienced and understand how frustrating it is to lose your broadband connection, especially when so many devices in your home rely on it. Having looked into your account, we can see that the most recent outage was due to emergency maintenance, which was unfortunately outside of our control. We sincerely apologise for the disruption and appreciate that this caused inconvenience to you and your household. Our local support team is available seven days a week from 8:00am to 8:00pm and is always happy to help investigate any issues. You can contact us by telephone on 01323 380260, by email at ask@lightningfibre.co.uk, or by opening a support ticket through your customer portal. We are committed to providing a reliable service and would welcome the opportunity to restore your confidence in Lightning Fibre. ⚡
Excellent service - Engineers Conor & Glenn
Excellent service - friendly and really well informed.
The engineers Conor and Glenn were great. They made sure the installation process went without a hitch.
30 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Oliver. We are delighted to hear that Conor and Glenn provided such a friendly and knowledgeable service and ensured your installation went smoothly from start to finish. We will be sure to pass your kind words on to them both. Thank you for choosing Lightning Fibre and for taking the time to share your experience. ⚡
Good customer service
Good customer service, very efficient, left everything clean and tidy. And works much better than the company we left, and no boosts needed either.
26 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the five stars Jane. We are delighted to hear you're pleased with both our customer service and your new broadband. It's great to know everything was left clean and tidy, and that you're enjoying an even better service without needing any boosters. Thank you for your kind feedback and your support. ⚡
Fast installation
Fast installation, friendly operatives and comprehensive easy to follow instructions.
27 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Nicole. We are delighted to hear the installation was quick and that our team were friendly and provided clear, easy-to-follow guidance. We really appreciate your kind feedback and your support. ⚡
Guys were very polite and explained…
Guys were very polite and explained everything to me. Very tidy install
6 de julio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Alex. We are delighted to hear our engineers were polite, explained everything clearly, and completed such a tidy installation. We really appreciate your kind feedback and your support. ⚡
Respuesta de Lightning Fibre
Thank you so much for the five-star review Mark. We are delighted to hear you received great service. We really appreciate your support and thank you for choosing Lightning Fibre. ⚡
Luke at Eastbourne is amazing
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is connected to the internet. Luke went out of his way to make sure we were back up and running that very day! Super service and I won’t ever be leaving!
4 de julio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review. We are delighted to hear that Luke was able to get you back up and running so quickly, especially at such an important time for your family. We're sorry to hear about your son's broken ankle and hope he has a speedy recovery. We will be sure to pass your wonderful feedback on to Luke, who will be thrilled to know he made such a difference. Thank you for your continued support and loyalty. It really means a lot to the whole team. ⚡
Lightning fibre customer service were…
Lightning fibre customer service were brilliant, as a new customer i found them very helpful can't fault them. when they came to put new cables the chaps were great, clean and tidy. Well done thus far.
27 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Wendy, and welcome to Lightning Fibre! We are delighted to hear that both our customer service team and engineers made such a great first impression. It's wonderful to know the installation was carried out neatly and professionally. Thank you for your kind words and support. We hope you continue to enjoy the service for many years to come. ⚡
Very pleasant guys
Very pleasant guys. Arrived as requested. Very helpful and resolved the problem quickly and with minimum fuss and disruption to our household.
29 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Lindsey. We are delighted to hear our engineers arrived as arranged, resolved the problem quickly, and did so with minimal disruption to your household. We really appreciate your kind feedback and your support. ⚡
Respuesta de Lightning Fibre
Thank you so much for the five-star review. We are delighted to hear the issue was resolved quickly once our engineer was on site. Thank you for your feedback and for choosing Lightning Fibre. ⚡
Another very positive visit from LF…
Another very positive visit from LF earlier - Andy and Lucas. resolved the problem quickly and all OK again
2 de julio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic feedback. We are delighted to hear that Andy and Lucas were able to resolve the issue quickly and get you back up and running. We will be sure to pass your kind words on to them both. Thank you for your continued support and for taking the time to share your feedback. ⚡
Thank you Rob and Glenn for installing…
Thank you Rob and Glenn for installing our internet line! Very friendly and professional! Excellent service from booking to installation!
1 de julio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the five stars Sara. We are delighted to hear that Rob and Glenn provided such a friendly and professional installation experience. It's great to know everything went smoothly from booking through to installation. We will be sure to pass your kind words on to Rob and Glenn. Thank you for choosing Lightning Fibre. ⚡
Very accommodating and helpful with last minute changing times on the day of installation
The Lightning Fibre guys are really friendly and were very accommodating with some messy time changes on the day of installation (customers fault, not theirs), when I had some trouble contacting my friend to let them into our flat, since we still didn't have a doorbell installed.
They did a great job installing, clean and tidy and the service works great. Would highly recommend going local for internet services :)
23 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Joe. We are delighted to hear our team were able to accommodate the last minute changes and make the installation as stress free as possible. It's wonderful to know the installation was completed to a high standard, everything was left clean and tidy, and that you're enjoying the service. Thank you for your recommendation and for supporting a local provider! ⚡
Staff very efficient and fast very…
Staff very efficient and fast very helpful and friendly..
23 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Jane. We are delighted to hear you found our team efficient, friendly and helpful. We really appreciate your kind feedback and your support. ⚡
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