Had a problem with the fibre cable outside. Contacted Lightning fibre by phone and spoke to someone immediately who then contacted the repair engineer. Had a follow up email to say it had been logged... Ver más
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Consulta las opiniones de los clientes
I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
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When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
La empresa ha respondido
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
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great installation experience with phenomenal internet speed as a result
on the day of installation we were had a little bit of trepidation, however we needn't have been concerned as the installers from your firm were very polite, efficient and respectful ane when they finished left everything in a tidy manner, we couldn't praise Matt and his colleague enough (sorry we forgot the name) the speeds we're achieving now are 4 to 5 times faster than before due to my( in talk talk speak )old laptop which was the reason for slow internet speed
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you so much for your fantastic review Michael. We are really pleased to hear the installation team helped put your mind at ease and carried out such a polite, efficient and respectful service.It is great to know everything was left tidy and that you are now enjoying such a big improvement in speed. We will be sure to pass your kind words on to Matt and the team. ⚡
People knew what they were talking…
People knew what they were talking about ,and my installer was very helpful.
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are really pleased to hear the team were knowledgeable and that your installer was so helpful. If there is anything we can do to make your experience even better next time, please let us know. ⚡
Switching broadband, so easy
The whole team were brilliant, great customer service, from helping with the switch to the installation, perfect.
Installation carried out in the agreed day, all set up and ready to use in only a few of hours.
Super professional and really caring team, definitely 5 stars 🌟
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you so much for the lovely review. We are really pleased to hear the whole switch was so easy for you and that the team looked after you from start to finish. It is great to know everything was set up quickly on the day and ready to go within a few hours. We really appreciate your kind words about the team. ⚡
Easy Installation
Rob and Glenn were very friendly and efficient. Explained everything. Very pleasant and easy installation.
30 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the lovely review Wendy. We are really pleased to hear Rob and Glenn made the installation so easy and took the time to explain everything. It is great to know they were friendly and efficient throughout. We will be sure to pass on your kind words. ⚡
The switch to lightning fibre was made…
The switch to lightning fibre was made really easy from the first call through to the installation, everything was exactly as expected and work was carried out very efficiently
22 de abril de 2026
Respuesta de Lightning Fibre
Thank you so much for the lovely review. We are really pleased to hear the switch was easy from start to finish and that everything went just as expected. It is great to know the team got everything set up quickly and smoothly for you. We really appreciate you taking the time to share your experience.⚡
Good job done by lightning fibre
Put router where we asked, the team arrived on time and did a job
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback Chigs. We are so pleased everything went smoothly and was set up just as you requested. ⚡
Arrived on time
Arrived on time, job was completed quickly with no concerns. Very pleased with service
25 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the five stars Cheryl. We are glad you had a great experience. Your feedback is greatly appreciated. ⚡
Extremely helpful guys who came to fit…
Extremely helpful guys who came to fit new router
21 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely feedback Sally. We are so pleased the team provided such helpful service. ⚡
At present the change went very well…
At present the change went very well plus satisfied with the connection and price
25 de abril de 2026
Respuesta de Lightning Fibre
Thank you so much for the lovely feedback Kenneth. We are so pleased everything went well and that you are happy with the service and value. ⚡
Great service
Great service from start to finish. Process was quick and easy. Pre instal guys were lovely and polite. Fitter Glen was very helpful setting us up and tidied up BT’s previous install mess. Serv is much better than Sky I can FaceTime now in my garden without loosing connection. Also £10 cheaper a month for a better service. Very pleased all round.
25 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fabulous feedback Leanne. We are so pleased the installation went smoothly and that you are enjoying better performance and value. ⚡
Great price and great service
Great price and great service. If you want to get in touch with them, all you have to do is call them and someone actually answers, unlike other big providers where it is very difficult to get through to an actual human being if you have a question or issue. I prefer to support a local, independent business whenever I can.
21 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your kind feedback Sean. We are so pleased you are happy with the service and the personal support you receive from our team. ⚡
Rob from Lightning Fibre
We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional, polite and friendly. We would recommend Rob and lighting fibre to anyone. So far the whole experience has been very positive, but even better the Internet speed is exactly what was promised and exactly what we need for our busy house. Its 5 stars from us. Thanks Rob!
30 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Billy. We are delighted to hear Rob made such a positive impression from the moment he arrived and that he explained everything clearly. It is great to know the installation was carried out professionally and that you are enjoying the speeds exactly as promised. We will be sure to pass on your kind words. Your recommendation means a great deal to us. ⚡
Stress free service with Lighting Fibre
The change over from my old provider to Lightning Fibre was seamless. The guy in the office and the engineers who did the installation where so accommodating, the instal is virtually invisible. What a great job thank you so much.
24 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Darryl. We are delighted to hear your switch was seamless and stress free. It is great to know both our office team and engineers were accommodating and that the installation was carried out so neatly. Your feedback means a great deal to us. ⚡
Harding working lovely friendly chaps.
21 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely feedback Kay. We are so pleased you found the team friendly and helpful. ⚡
Lightning Fibre all good. Thanks
Rob and Glenn arrived on time, explained the installation and my location options.
Very tidy installation and very informative. All good and most helpful.
Many thanks to Rob and Glenn at Lightning Fibre.
1 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your wonderful feedback Malcolm. We are so pleased Rob and Glenn provided a helpful and professional service. ⚡
Low ping and symetrical speeds
Low ping and symetrical speeds, so happy I was able to move away from Openreach. Really impressed with the service :)
1 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Ed. We are delighted to hear you are enjoying low ping and symmetrical speeds. It is great to know you are impressed with the service after making the switch. Your feedback means a great deal to us. ⚡
They provide great internet for a cheap price bare in mind do some comparing as you may be getting stung by your current provider
They done it so quickly and efficiently making little mess and they company is great asset to Sussex do highly recommend this provider as they give you speeds that you are paying for keep doing great lightning fibre
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely review Matthew. We are so pleased you are happy with the speed, value and service we provide. ⚡
The team from lighting fiber have been…
The team from lighting fiber have been helpful they have responded to all my queries and carried their work from start to finish professoinally
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the five stars Mariaye. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Great service from the first phone call…
Great service from the first phone call to installation. Very friendly helpful staff who completed the installation by changing the password on the television, I Pads, and computers.
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the whole process went smoothly and that the team were helpful throughout. ⚡
very good service friendly and great…
very good service friendly and great service really nice job and speed is amazing I will give 6 stars if I can. thanks Guys
30 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear you received such friendly service and are enjoying the amazing speeds. Your kind words mean a great deal to us and we are glad we delivered a service worthy of six stars. ⚡
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