Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at... Ver más
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Consulta las opiniones de los clientes
I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants a... Ver más
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I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review... Ver más
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Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there. The plants arrived the nex... Ver más
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Información sobre la empresa
Escrito por la empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Información de contacto
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,5
Excelente
1 mil opiniones
Ha contestado el 95% de las opiniones negativas
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Plants arrived on time in excellent…
Plants arrived on time in excellent condition ready to put in pond, no fuss no mess
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived on time in excellent condition and ready for the pond—thank you for your kind feedback!
All the plants arrived fresh and in one…
All the plants arrived fresh and in one piece
They seemed healthy and have settled well in my little garden ponds
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived fresh, healthy, and are settling well into your garden ponds—thank you for your lovely feedback!
Worst nursery that I've ordered from
Worst nursery that I've ordered from.
Please review other trust pilot before ordering.
In October 2025 I ordered 5 different perenials.
March 2026 was sent an email refunding 2 of the perennials with no initial explanation as to why they were refunded.
As others have stated issues with delivery.
Some plants that did arrive were of poor quality. The ferns that I ordered were meant to be 3 litre ferns. What I received were ferns that were plug plants. Asked for refund 28 days ago and have still not received a refund.
Would advise to order from a different company.
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the refunds, delivery issues, plant quality, and delay in receiving your requested refund. We understand how frustrating this must have been. This is not the standard of service we aim to provide, and we sincerely apologise for letting you down. Your comments are important to us and will be taken seriously as we review our stock communication, fulfilment process, and customer support.
Quality pond plants
Very good healthy plants,delivered well packaged, and I like the small concrete rings they come with to hold the plants down.and delivered on time, what more can you ask and all for a very reasonable price.
Thank you Lincolnshire pond plants.
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your plants arrived healthy, well packaged, and on time. It’s great to know you were pleased with the concrete rings and found everything to be such good value for money. We really appreciate your support. Thank you for choosing Lincolnshire Pond Plants.
I ordered a little lily for my pond
I ordered a little lily for my pond. It arrived within a few days, looking very healthy. Happy customer!
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your lovely feedback! We’re delighted to hear your little lily arrived quickly and looking very healthy. It’s wonderful to know you’re a happy customer. We really appreciate your support and hope to serve you again soon.
Answered my email when I enquired about…
Answered my email when I enquired about the delivery and the plants were well packed / healthy and on time . Looking well in the pond
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your enquiry was answered promptly and that the plants arrived well packed, healthy, and on time. It’s great to know they’re looking well in the pond. We really appreciate your support and hope to serve you again soon.
Perfect delivery
Simple to order, reasonable price, arrived in perfect condition well packed, many thanks.
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your lovely feedback! We’re delighted to hear ordering was simple, the price was reasonable, and everything arrived in perfect condition and well packed. Many thanks for your support, and we hope to serve you again soon.
Oxygenating Pond Plants
My pond plants arrived in excellent condition and looking very healthy. My order was dispatched and delivered quickly, with good tracking information provided, so very pleased with my purchase.
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your pond plants arrived in excellent condition and looking very healthy. It’s great to know your order was dispatched and delivered quickly, with helpful tracking information throughout. We’re so pleased you’re happy with your purchase and really appreciate your support.
Nice surprise as I was expecting one…
Nice surprise as I was expecting one Lilly not three. Good healthy looking plants. Packaged well and arrived in good time,
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear the extra lilies were a nice surprise and that the plants arrived healthy, well packaged, and in good time. We really appreciate your support and hope you enjoy them in your pond.
Excellent product
Excellent product, excellent price - enough said!
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your fantastic feedback! We’re delighted to hear you were pleased with both the product and the price. We really appreciate your support and hope to serve you again soon.
Recommend this company
Speedy delivery and quality plants. Can't wait to see the results
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your lovely feedback! We’re delighted to hear you were pleased with the speedy delivery and quality plants. We hope you enjoy watching them grow and seeing the results. We really appreciate your support.
Plants are well packaged and promptly…
Plants are well packaged and promptly delivered. Will be interesting to see how they mature as they are really tiny at the moment but I know from experience pond plants can grow rapidly. Plants look to be really healthy and the delivery updates are great for ensuring you know when the package is arriving so you can get them pond side promptly
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your plants were well packaged and promptly delivered, and that they arrived looking healthy. We appreciate your understanding that young pond plants can establish and grow quickly, and we’re pleased the delivery updates were helpful for getting them pond side straight away. We really appreciate your support and hope you enjoy watching them mature.
Lovely people willing to spend time…
Lovely people willing to spend time talking to an inexperienced gardener and give sensible advice which is easy to follow. My plants arrived quickly and in great condition and I will definitely be buying from them again. Thank you!
17 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear you found us helpful and that the advice was easy to follow. It’s great to know your plants arrived quickly and in excellent condition. Your kind words and continued support mean a lot to us, and we look forward to serving you again. Thank you!
Terrible
Terrible, every single item I bought died within a day or two! Dont go near it!
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear that all of your plants failed so quickly and understand how disappointing and frustrating that must be, especially when you’ve taken the time to plant them properly.
Plants should arrive in a viable condition and be capable of establishing with the correct planting and care. If everything declined within a day or two, that suggests there may have been an issue either with the condition on arrival or with how they were handled in transit, and that is something we take seriously.
We appreciate your feedback and the opportunity to review what may have gone wrong with your order. If you haven’t already, we would encourage you to contact us directly with your order details so we can investigate this properly and look at how best to resolve it for you.
Dreadful...
Order placed at the beginning of the year for a number of perennials in various sizes (9cm / 1l / 3l) with delivery in March 2026 (or so it said on the website and on the order confirmation). I finally received notification that my order had been shipped at the beginning of April and then heard nothing - a week later tracking suggested that RM were still awaiting handover of the plants. Two weeks later and they finally arrived in a very small parcel. Disappointingly upon opening I found that they were all small bare roots rather than the potted plants I believed I had ordered - some mouldy, one slimy, one missing altogether and all of them in plastic bags with barely any soil in unlike the plants you get form other sellers, and definitely not the equivalent of the plant fitting the pot sizes I had ordered. In addition there were no instructions in the package for how to plant bare roots for those not in the know – after looking online I found out it’s also really late in the season to be planting these out. Using their online chat has been painful too. Just an awful experience.
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially given that you ordered well in advance and expected established potted plants in specific sizes.
To clarify, perennial pre-orders can sometimes be supplied as bare root material depending on seasonal lifting and growing conditions at the time of dispatch. However, this should still be clearly presented, and the plants should arrive in a healthy, viable condition with appropriate packaging and sufficient guidance for planting. What you’ve described — including mould, deterioration, missing items, and lack of instructions — is not the standard we aim for.
We also apologise for the delays in dispatch communication and the difficulties you experienced with tracking updates and live chat support. We understand how concerning and frustrating it is when there is uncertainty around an order and no clear resolution.
Your feedback is being taken seriously and will be reviewed with our team, particularly around product presentation, quality control at dispatch, and customer communication. If you would still like this looked into further, we would encourage you to contact us directly with your order details so we can investigate properly and address the missing and poor-condition items.
We are genuinely sorry for the disappointment this has caused.
Pond plants arrived quickly and…
Pond plants arrived quickly and healthily. Will see how well they establish.
Not 5* simply because costs could be lower for bulk purchases.
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your pond plants arrived quickly and in good condition—thank you for the feedback. We also appreciate your comment on pricing for bulk purchases; we’ll take that on board as we continue to review our offering.
pond plants
Promt delivery and the plants where in good condition.
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your order arrived promptly and the plants were in good condition—thank you for your feedback!
Poor service, dire customer service
I ordered bare root brunnera and anemones in 1L pots. After 12 days in transit being bounced about, loose in a large box the bare roots were dry and disintegrating, the anemones' (not in pots) greenery had all broken off. Lincs Pond Plants took a week to answer my request (supported by photos) for replacements or a refund. No replacements, no refunds. Not even an apology for the poor service.
Update May 18th following Lincs Pond Plants reply of April 24th - note that no refund or replacement has ever been offered.
8 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration. What you’ve described regarding the condition of the bare roots and anemones on arrival, the extended transit time, and the lack of response and resolution you received is not the standard of service we aim to provide.
Bare root and young perennial plants are particularly sensitive to prolonged transit and should be carefully packed and dispatched in a condition that ensures they remain viable on arrival. If they arrived dry, damaged, or with significant loss of foliage, that is clearly unacceptable.
We also apologise that your request for support took so long to be answered and that you did not receive a resolution or acknowledgement in the way you should have. Communication and aftercare are an essential part of our service, and we recognise that this fell short in your case.
Your feedback has been noted and will be reviewed internally so we can address both packing standards and response times.
Time wasters and liars... Appalling expereince!!
I placed a pre-order (#17826) of nearly £300 in mid-October 2025, which was meant to be dispatched in mid-March 2026... and here we are, nearly at the end of April, I have been messed about non-stop, receiving no plants, with a small percentage of my order being refunded... a total scam!
Since March, I have been constantly told they are running late and that the order will be dispatched shortly; it never is. I was even sent a Royal Mail tracking number (YT888200641GB) and told I needed to wait for a few days for it to be updated... it never was.
Really annoyed, as I could have pre-ordered elsewhere and got what I needed and saved myself endless ridiculous emails and nonsense... and now it is too late for this year!
... and I still dont even have a full refund!
A complete waste of time. Will never be using this company again, and now have to waste more time forcing a refund via a credit card chargeback!
***Update to the reply on 24th April ***
Your reply just further exemplifies your complete lack of care. I have aleady provided my order number in my initial review, along with tracking number you sent me. You can easily find my email address and contact me or call me to try and resolve... yet you write "I strongly encourage you to contact us directly with your order details"
For context, I have emailed you countless times... most of which have been ignored. When I call the number you advertise, your voicemail says you are unavailable and too busy to answer the phone!
I am very much out of pocket and about to file a chargeback to recover the missing money from your complete service failures.
If you want to make this right, then YOU need to reply to my emails or, even better, call me on the phone number provided with my order.
31 de marzo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this has been for you, especially given the value of your order and the time you’ve waited.
What you’ve described — repeated missed dispatch expectations, lack of clarity around tracking updates, partial refunds, and delays in communication — is not the standard we aim to provide. We also understand how unacceptable it feels when a seasonal pre-order window is missed, particularly when you had planned ahead in good faith.
We sincerely apologise for the breakdown in communication and the inconvenience caused. The tracking number issue you’ve mentioned and the lack of a timely resolution should not have happened, and this will be escalated internally for urgent review.
While we appreciate you’ve lost confidence in proceeding further, if you are still missing funds or require clarification on any remaining refund balance, we strongly encourage you to contact us directly with your order details so this can be checked and resolved properly.
We are genuinely sorry for the frustration and time this has cost you.
Plants always in excellent condition…
Plants always in excellent condition and are delivered quickly. Always use them!
23 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants consistently arrive in excellent condition and quickly—thank you for your continued support!
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