Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at... Ver más
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Consulta las opiniones de los clientes
I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants a... Ver más
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I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review... Ver más
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Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there. The plants arrived the nex... Ver más
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Información sobre la empresa
Escrito por la empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Información de contacto
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,5
Excelente
1 mil opiniones
Ha contestado el 95% de las opiniones negativas
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Lincs plants/Lincs pond plants - terrible!
I ordered several plants advertised as 1L, 3L and 5L sizes. What arrived was nothing like what was described. Many were dead on arrival, and the rest were tiny bare‑root fragments, including multiple “3L” plants small enough to hold between finger and thumb. The sizes advertised were misleading and did not reflect the items supplied.
Despite providing clear photos, the company refused to refund unless I returned the dead plants, even though perished goods cannot be meaningfully returned and the Consumer Rights Act does not require consumers to store or preserve dead biological material.
I have reported the matter to Trading Standards due to the pattern of similar complaints from other customers. I have also reported the company’s use of RHS Chelsea Gold Medal branding cto the RHS, given the quality of the plants being sent out. If the company does not issue the refund I am legally entitled to, I will be taking the matter to the small claims court.
(Update: Would recommend checking their Shopify reviews on here too!)
18 de octubre de 2025
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the condition and size of the plants received, as well as the concerns around how your complaint has been handled. We understand how frustrating this situation must be and regret that we have let you down. This is not the standard of service we aim to provide. Your comments are being taken seriously and will be reviewed carefully as we look into both our product quality and customer service processes.
What a absolute pile of rubbish
What a absolute pile of rubbish, badly packaged, 50% of leaves are broken from the plants, you might as well have sent me a packet of seeds the plants are that small. Maybe you need to place a ruler for scale.
After waiting for two weeks on delivery I will never buy from this company again,
28 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the packaging, plant condition, size, and delivery time. We understand your frustration and sincerely apologise for letting you down. This is not the standard of service we aim to provide. Your comments are important to us and will be taken seriously as we review our packaging, product descriptions, and fulfilment processes.
Pond plants Died
Bought pond Iris plants last October - all have died despite being planted in my pond as instructed within days of being delivered. Contacted them only to be told that they will not replace the plants - very disappointed with this response.
I will not buy from then again - Buyer beware applies I think.
28 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the plants failing and the outcome of your enquiry. We understand how frustrating this must be, especially after following the planting instructions carefully. This is not the standard of service we aim to provide, and we sincerely regret that we have let you down. Your comments will be taken seriously as we review both our product quality and customer support.
Avoid
I am writing this review again because, despite receiving a response from the company, my review appears to have been removed.
I order a 'potted' Waterlily from this company at a cost of £39, what arrived was a plastic bag containing an empty plastic pot, soil, and a very small tuber which was snapped in half and with all its tiny leaves broken off.
In accordance with the advice given on the leaflet included with the order, I immediately emailed Lincs Plants with a photo of the broken tuber showing the unacceptable state it had arrived in. The leaflet said "we'll assist you right away" so I expected a rapid reply but a week, and further emails later, I had had absolutely no response.... however, after posting a review on here, Lincs Plants immediately posted a reply saying,
"This needs to be reviewed urgently with our team so we can investigate what happened with your order and ensure it is properly addressed. If you are still willing, please contact us again with your order details so we can resolve this for you as quickly as possible."
I immediately email them, attaching my previous emails, and received a response saying,
"We are currently experiencing a high volume of messages and enquiries. Our team is working hard to respond to every email as quickly as possible, and we are also training new team members to assist with customer support." That was 11 days ago and I'm still waiting....
It would appear Lincs Plants respond to negative reviews to give the appearance they are genuinely concerned, but they then do absolutely nothing.
10 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the condition of the item received, the delays in communication, and the feeling that your concerns have not been properly resolved. We understand how disappointing this must be, especially after following the guidance provided and making repeated attempts to contact us. This is not the standard of service we aim to provide, and we sincerely apologise for letting you down. Your comments are being taken seriously as we review both our customer support response times and fulfilment processes.
I used Lincs Plants for the first time…
I used Lincs Plants for the first time to buy some pond plants and will definitely use them again. I was especially pleased with water lilies that arrived l, they were very healthy and a good size. They arrived on time and a fraction of the price compared to my local garden centre
14 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear you chose Lincs Plants for the first time and that you’ll be using us again. It’s great to know you were especially pleased with the healthy, good-sized water lilies, and that everything arrived on time at such great value. We really appreciate your support and look forward to serving you again soon.
Plants were expected in March...
It's been 11 days since I emailed asking about the status of the £350 order I placed in January for plants to be delivered in March. I got a generic response telling me they are really busy. I had no response to my follow-up email this week. I'm a pretty patient person. I just want to know whether I am getting my plants in time for them to establish in my garden before I open to visitors in June. I was initially impressed with the selection of plants and the prices, but have found the service disappointing.
28 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the lack of clear communication regarding your order. We completely understand your concerns, especially with the importance of getting your plants established before opening your garden to visitors in June. This is not the standard of service we aim to provide, and we sincerely apologise for the disappointment caused. Your comments are taken seriously, and we appreciate you bringing this to our attention.
Poor quality plants
The plants that were delivered were poor quality with one dead and one almost dead. A plant I had ordered was not delivered and despite emailing the company I have heard nothing back.
14 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the plant quality, the missing item, and the lack of response to your email. We understand how frustrating this must be and sincerely apologise for letting you down. This is not the standard of service we aim to provide. Your comments will be taken seriously as we review both our quality checks and customer support processes.
Some plants were small and others were missing from the shipment
The water hawthorn and fringed water lily plants I ordered were very small. 4 of the plants I'd ordered were missing from the shipment. On raising the issue with the sales team, the missing part of the order was shipped the following week. Otherwise, the quality of the plants was pretty good.
9 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear parts of your order were missing initially and that some of the plants were smaller than expected. We understand your disappointment and apologise for the inconvenience caused. We’re pleased the missing items were sent out promptly once raised and that you were otherwise happy with the plant quality. Your comments are appreciated and will help us improve both our packing checks and product descriptions.
Water Lily order
The information about the plant I ordered on the website was comprehensive. The delivery was quick.
The plant I received was in good health.
I would recommend.
27 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback.
We are very pleased to hear that you were happy with the information provided on our website, the prompt delivery, and the healthy condition of your plant on arrival. It is also great to know that you would recommend us.
We really appreciate your support and hope you continue to enjoy your plant as it establishes.
Good looking healthy plants delivered…
Good looking healthy plants delivered quickly at a fair price. Would have had five stars if they had enclosed instructions on how to plant. Generally satisfie
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback.
We are pleased to hear that you received healthy plants and that delivery was prompt and good value. We’re also glad everything arrived in good condition.
I’m sorry to hear that planting instructions were not included. Your feedback is appreciated and has been noted, as we are always looking for ways to improve the information provided with our orders.
We’re glad you are generally satisfied, and we hope your pond planting continues to establish well. If you need any guidance at all with planting or care, please do not hesitate to get in touch.
Bought a pack for a small pond and this…
Bought a pack for a small pond and this is my very first adventure into aquatics. Delivery was about a week but good communication via tracking three pond plants plus extra water lily I ordered came in separate bags all in good condition. Plus a bag of soil and aquatic basket. Each plant had a plastic label giving details of preferred depth. So early days but so far so good!
27 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave such thoughtful feedback.
We are really pleased to hear your first experience with aquatic planting has gone well and that your order arrived in good condition with clear guidance included. It’s great to know the plants, water lily, and accessories have all met your expectations so far.
We appreciate your comments regarding delivery and tracking updates as well, and we are glad this helped keep you informed throughout the process.
Wishing you every success with your new pond planting—please don’t hesitate to get in touch if you need any further advice as things establish.
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quality—thank you for your kind feedback!
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quality—thank you for your kind feedback!
Bought some oxygenators
Bought some oxygenators, which arrived well packaged and healthy. They represent good value as they will spread quite easily once rooted.
24 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear the oxygenators arrived well packaged and healthy, and that you’re happy with the value—thank you for your feedback!
Even after responding to my previous…
Even after responding to my previous review they went on to email me the exact same response!!! Do not use this company they are utter crap!!! I’m still left with a tuber that never did a thing and they want me to spend another 6 quid sending it back after spending the same to get it to me!! Useless!! They even first tried telling me to send it back through EBay returns, I’ve never ordered plants off eBay in my life but says a lot for their custom, use Farmer Gracy or Dutchgrown, they instantly refund if their plants fail, don’t think they’d want the shame of all these horrendous reviews.
Edited to say for anyone contemplating buying, check out the trustpilot under their website name that they respond to none of the comments on!!!
27 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
That is clearly not the experience we want customers to have, and we apologise that our response felt repetitive and unhelpful rather than resolving things properly.
In general, tubers can sometimes take longer to show growth depending on variety, planting conditions, and seasonal timing, but they should still be viable and capable of establishing. If yours has remained inactive, that should have been assessed and dealt with more constructively.
We also appreciate your point about returns costs and the frustration of being asked to pay to return a failing item. That’s something we recognise needs to be handled more fairly and clearly on a case-by-case basis, rather than causing additional cost to the customer.
We’re sorry that your experience has led you to feel this strongly, and your feedback will be passed on so we can review both our communication handling and how plant failure issues are resolved.
5 stars from me
5 stars from me
Good easy to navigate Web site.
Easy to place an order.
Immediate response to the order and tracking set up as well.
Placed my order Wednesday night and it arrived on time Saturday.
The kit I ordered was exactly what arrived and was high quality.
Excellent service thank you.
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re delighted you found the website easy to use and that your order arrived on time and exactly as expected—thank you for the fantastic 5-star feedback!
Prompt delivery, good plants.
Prompt delivery and the plants arrived in excellent condition. Lots of compost, a planting basket all in the box. I added a couple of handfuls if grit to hold the compost in the basket.
Very pleased. Will shop with you again.
26 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived promptly and in excellent condition, and that you were happy with the planting kit included—thank you for your kind feedback and we look forward to your next order!
Excellent condition plants
Excellent condition plants, as always.
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re delighted to hear your plants arrived in excellent condition again—thank you for your continued support!
Respuesta de Lincolnshire Pond Plants Ltd
We’re glad it’s looking healthy so far—thank you, and we hope it continues to thrive!
Plants arrived on time in excellent…
Plants arrived on time in excellent condition ready to put in pond, no fuss no mess
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived on time in excellent condition and ready for the pond—thank you for your kind feedback!
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