Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Ver más
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Consulta las opiniones de los clientes
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Ver más
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Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Ver más
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Información de contacto
Estados Unidos
- lloydsclinical.com
4,7
Excelente
960 opiniones
Ha contestado el 94% de las opiniones negativas
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Fantastic service
Fantastic service , put my mind at ease with the process of receiving medication, the agent was extremely thorough and lovely
29 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Emma,
Thank you for taking the time to leave your feedback. Patient voices are essential to the work we do and we are glad to hear about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite and helpful
29 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Lee,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Clinical -I have just spoken to…
Lloyds Clinical -I have just spoken to an advisor called Joe ,he dealt with my enquiry and order super efficiently and was extremely helpful.
28 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jan,
Thank you so much for your review. We’re really pleased to hear that Joe was able to deal with your enquiry and order so efficiently, and that you found him extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very old fashioned can't contact you…
Very old fashioned can't contact you on WhatsApp as to be land line or mobile grown to big to fast forgot about them that made them grow. still pretty stupid via hospital and them I took 6 months supply where my mobile did not work but same number worked on WhatsApp.. they know I takes it once a week so they wanted to deliver one month after I returned with no meds. They glad to grow but to stupid to improve
23 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising these concerns.
We understand the frustration you’ve described around contact methods, delivery scheduling, and the impact this had when you were without medication. This is not the experience we want for our patients. We will look into the points you’ve raised to better understand what happened and identify any improvements needed to our processes and communication.
If you’re willing, we would welcome the opportunity to review this in more detail. Please contact our Patient Services Team directly so we can ensure your experience is fully investigated and appropriately addressed.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I feel like I am in safe hands
Very informative and I feel like I am in safe hands
27 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Megan,
Thank you so much for your review. We're really pleased to hear that you found the information provided helpful and that you felt safe and well supported throughout your interaction. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and informative
Very helpful and informative
Very polite and friendly lady
27 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Cathie,
Thank you so much for your review. We're really pleased to hear that you found the support helpful and informative, and that the team member you spoke with was polite and friendly. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke with a lovely lady today
I spoke with a lovely lady today. She was very polite, helpful and very informative.
She discussed everything with me, from delivery to how and when to use my medication. I am very happy with the call I recieved today.
27 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience and found the team member polite, helpful, and informative. It’s great to know that delivery arrangements and your medication were explained clearly, helping you feel confident and supported. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and friendly advisor
Spoke with Karen, she was great, really friendly and helpful and made ordering my missing medication hassle free, information explained about the new app and how to register with the link I will get sent out, great service overall
27 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi Liam,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Karen supported you with ordering your missing medication and made the process easy for you. It’s great to know she was able to walk you through the new app and what to expect next.
We’ll pass your kind words on to her.
Lloyds Clinical
Had a lovely lady who helped me with my…
Had a lovely lady who helped me with my new meds and all the information I needed to know thank you
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Marion,
Thank you for sharing this lovely feedback. We’re so glad to hear our colleague was able to guide you through your new medication and make sure you had all the information you needed.
We really appreciate you taking the time to let us know.
Lloyds Clinical
Spoke with Joe regarding changing my…
Spoke with Joe regarding changing my mobile telephone number and arranged my next delivery. Wonderful customer service and telephone manner. Thanks Joe for your assistance.
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jonathan,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Joe's support made the process smooth for you.
We’ll be sure to pass your thanks on to him.
Lloyds Clinical
Excellent service time with joe…
Excellent service every time with Lloyds team 👍 had a lovely guy from team member this morning his name is was Joe and very good taking time to organise my next delivery 10/10 thanks Kelly Rourke Angus
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Mrs Rourke,
Thanks so much for your lovely feedback.
We’re really glad to hear Joe took great care of you this morning and helped get everything organised for your next delivery. We’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your positive experience with us.
Lloyds Clinical
Excellent service
Excellent service , always very helpful.
Very polite and professional
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jane
Thank you for your feedback. We’re pleased to hear you received excellent service and found our team helpful, polite, and professional.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Fantastic clear calm phone call with Joe. He had brilliant phone etiquette and resolved query without hesitation. An asset to the team, keep up the great service.
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear JM
Thank you for your fantastic feedback. We’re delighted to hear about your positive experience with Joe and will be sure to pass on your kind comments. We really appreciate you taking the time to share this and thank you for your support.
Kind regards
Patient Safety and Complaints Improvement Team
Truly fantastic survice…
I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health and the service they have provided has allowed myself to continue to work without hinder.
I have been moved over to another company and say my goodbye with a salute, I am truly greatful. All the best and a big thankyou to all the staff members that has made the last three and a half years possible.
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Cliffton
Thank you for your kind and thoughtful review. We’re pleased to hear that you received great service over the past three and a half years and wish you all the very best for the future.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant helpful and knowledgeable…
Brilliant helpful and knowledgeable staff understanding and putting things in plain English
24 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Michael
Thank you for your lovely feedback. We’re really pleased to hear you found our team helpful, knowledgeable, and easy to understand.
Kind regards
Patient Safety and Complaints Improvement Team
I am very pleased with my experience…
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient.
Everyone has been very helpful and professional when dealing with any query that I have. Particularly I had an issue with delivery of my medications, I spoke to Joe ( one of the customer service provider) on phone call and he was able to resolve the issue quite efficiently. Great work 👍🏻
23 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Azka,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Polite…
Very polite and respectful caller Explained everything to me in detail.
23 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Mrs Mcdonald,
Thank you for your review. We’re delighted to hear your feedback and value the opportunity to learn from your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Nurse Jade / an Angel in disguise
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything worked. From the sharps box, the wipes & cottonwool & my injection pen. She was both knowledgeable & approachable for me to ask questions. Which I did.
23 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Teresa,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Nurse Jade who assisted you with your nursing visit. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Extremely helpful and kind phone…
Extremely helpful and kind phone operator. Nothing was too much trouble and everything explained in simple terms.
23 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Sam,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Respuesta de Lloyds Clinical
Dear Ady,
We really appreciate you sharing your positive experience. Feedback like this helps us understand the impact of our care and we are grateful for you sharing your feedback with us.
Kind regards
Patient Safety and Complaints Improvement Team
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