Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Ver más
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Consulta las opiniones de los clientes
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Ver más
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Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Ver más
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Información de contacto
Estados Unidos
- lloydsclinical.com
4,7
Excelente
960 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 24 horas
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Very helpful staff
Very helpful staff, helped my patient when she didn't speak good English.
21 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Forest
Thank you for taking the time to leave a review. We're delighted to hear your positive comments about our staff who assisted your patient and we really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Judy was friendly and professional and…
Judy was friendly and professional and answered all my questions
21 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Simon
Many thanks for leaving a review. We're really pleased to hear about your positive experience with our Patient Services Team who assisted you. We're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Helpful Joe…
I received help from a call handler Joe who was very helpful & he was able to ensure that my medication would arrive in time
Joe asked all the appropriate questions & I felt he did everything he could to help me in what could have been a stressful situation for me.
21 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Mel,
Thank you so much for your review. We’re really pleased to hear that Joe was able to support you so effectively and ensure your medication would arrive in time. It’s great to know that he asked the appropriate questions, did everything he could to help, and helped ease what could have been a stressful situation. We really appreciate you sharing your experience.
Kind regards,
Patient Safety and Complaints Improvement Team
I needed to organise my pen delivery
I needed to organise my pen delivery, the person was very helpful and assured me that they would follow up my delivery. I was impressed by the security of my telephone call and the quality of advice given to me April
21 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Mr and Mrs Grimes,
Thank you so much for your review. We’re pleased to hear that you found the support helpful when organising your pen delivery and felt reassured that follow‑up would take place. It’s great to know you were impressed with the security of the call and the quality of advice provided. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service from Joe today
Great service from Joe today , polite, prompt and helpful
20 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Gail,
Thank you so much for your review. We're really pleased to hear that you received great service from Joe and that you found him polite, prompt, and helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lloyds Clinical called me to organise…
Lloyds Clinical called me to organise my medication delivery, the whole experience was very good, the lady was very organised, answered any questions i had and was very friendly. and put me at ease, highly recommended
20 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jamie,
Thank you so much for your review. We’re really pleased to hear that you had a very positive experience when organising your medication delivery. It’s great to know that the team member was organised, friendly, answered your questions, and helped put you at ease. We really appreciate your recommendation and feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Professional and informative
Great informative, sadly forgotten the ladies name but she was excellent
20 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ben,
Thank you so much for your review. We're really pleased to hear that you found the service professional and informative. Although the team member’s name wasn’t noted, it’s great to know they made such a positive impression. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
My team used Lloyds Clinical in the…
My team used Lloyds Clinical in the part but the provider changed due to getting different meds. I was called by Julie today who re signed me up with them. Very clear approach and she couldn't have been more helpful. Thank you Julie for making things easy. I wish you well.
Paul.
20 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're really pleased to hear that Julie was able to support you so effectively when re‑registering with us and that you found her approach clear and helpful. It’s great to know she made the process easy for you, and we truly appreciate your kind words and well wishes.
Kind regards,
Patient Safety and Complaints Improvement Team
Respuesta de Lloyds Clinical
Dear Martin,
Thank you so much for your review. We're pleased to hear that you found the information provided clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Quick and easy to understand
Quick and easy to understand, reschedule my medication quickly in easily. Thank you.
20 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi P Smith,
Thank you for sharing your feedback and for the 4‑star rating. We’re pleased to know the process went smoothly for you, and we appreciate you taking the time to leave a review.
Warm regards,
Lloyds Clinical Team
I’m very happy with Lloyds clinical…
I’m very happy with Lloyds clinical services. They have clear friendly communication about their service and are always professional, helpful and have good communication over our deliveries. Joe has excellent customer service over the phone and I’d highly recommend Lloyds Clinical.
19 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi Michelle,
Thank you for your 5‑star review. We’re delighted to hear that you’ve had such positive experiences with our service and communication. It’s great to know Joe provided excellent support over the phone. Your recommendation means a lot to us.
Warm regards,
Lloyds Clinical
Helpful and friendly advisor
I spoke to Joe today to arrange my next delivery and he was extremely nice and professional. I asked him about getting a smaller sharps bin ( I've asked before and been told there's no choice), he talked through all the options and helped me choose one that would fit in my medical cupboard. Thanks very much Joe, much appreciated 👍
19 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi Lynne,
Thank you for your 5‑star review. We’re delighted to hear that Joe provided such professional support and helped you find a sharps bin that works for your space. Your appreciation means a great deal, and we’ll be sure to pass your thanks on to him.
Warm regards,
Lloyds Clinical
Easy to access help when needed.
Easy to access help when needed.
Caring and courteous.
Thank you!
18 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Patient,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Joe
Spoke to Joe, he was very polite and sorted my issue quickly and with no fuss. Excellent customer service
18 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi Victoria,
Thank you for your 5‑star review. We’re glad to hear that Joe handled everything politely and resolved the issue so smoothly. Your feedback is truly appreciated.
Warm regards,
Lloyds Clinical Team
New customer
New customer , setting up my repeat medication delivery, very helpful lady guided me through the whole process, quick easy and professional.
17 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Hi Billy,
Thank you for your 5 star review.
We’re really pleased to hear your first experience with us was so smooth and that our team member was able to guide you during the setting up process so easily and professionally. We appreciate you taking the time to share your feedback.
Warm regards,
Lloyds Clinical Team
Friendly
Friendly, helpful, efficient & clear. Would have no hesitation calling again for help or advice.
17 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Alrene,
Thank you for your kind feedback. We’re so pleased to hear your positive experience with our team. It’s great to know you’d feel confident calling again for support or advice. We really appreciate you taking the time to share your experience.
We are to help.
Lloyds Clinical Team
Thank you Julie
I spoke with Julie who was just the best, she was so helpful, kind and I must say absolutely hilarious (in a very professional way of course). It was such a pleasure to speak with her, she certainly needs a medal with having to put up with people like me.
Thank you Julie you made my day, and I really hope I get to speak to you again, we need more like you in this world.. @symbol
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Sue,
Thank you so much for your lovely 5‑star review. We’re delighted to hear that Julie was able to support you with such kindness and professionalism. Your feedback means a great deal, and we’ll be sure to share your message with her.
Lloyds Clinical Team
Excellent care towards patients
Once again I had an excellent experience phoning Lloyd’s clinical. Every time I phone I speak to the most helpful people, who cannot do enough for me. They are always so polite and pleasant. They are so organised right from delivery dates being given out up to the actual delivery itself. They have an excellent system which clearly works. Thank you.
17 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Miss Docherty,
Thank you so much for your wonderful feedback. We’re delighted to hear that you continue to have such positive experiences when calling Lloyds Clinical.
We truly appreciate you taking the time to share your experience, and we’re glad our system and team continue to meet your needs.
Lloyds Clinical Team
Very good service provided on the phone…
Very good service provided on the phone .
All information required was provided . Thorough and clear .
Delivery arranged and space for queries allowed .
I'm new to this home care pharmacy , but my first impression was very positive
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ana,
We’re very grateful that you took the time to share your experience with our Patient Services Team. Hearing directly from patients helps us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
The lady i spoke too was absolutely…
The lady i spoke too was absolutely brilliant, she sorted the injections out for me to start next Monday, can't wait many thanks alan.
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Alan,
Thank you for leaving this feedback regarding your experience with our Patient Services Team. Hearing from patients is vital to us and helps us continue developing and improving our services.
Kind regards
Patient Safety and Complaints Improvement Team
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