Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Ver más
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Consulta las opiniones de los clientes
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Ver más
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Ver más
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Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Información de contacto
Estados Unidos
- lloydsclinical.com
4,7
Excelente
963 opiniones
Ha contestado el 89% de las opiniones negativas
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Excellent care towards patients
Once again I had an excellent experience phoning Lloyd’s clinical. Every time I phone I speak to the most helpful people, who cannot do enough for me. They are always so polite and pleasant. They are so organised right from delivery dates being given out up to the actual delivery itself. They have an excellent system which clearly works. Thank you.
17 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Miss Docherty,
Thank you so much for your wonderful feedback. We’re delighted to hear that you continue to have such positive experiences when calling Lloyds Clinical.
We truly appreciate you taking the time to share your experience, and we’re glad our system and team continue to meet your needs.
Lloyds Clinical Team
Very good service provided on the phone…
Very good service provided on the phone .
All information required was provided . Thorough and clear .
Delivery arranged and space for queries allowed .
I'm new to this home care pharmacy , but my first impression was very positive
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ana,
We’re very grateful that you took the time to share your experience with our Patient Services Team. Hearing directly from patients helps us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
The lady i spoke too was absolutely…
The lady i spoke too was absolutely brilliant, she sorted the injections out for me to start next Monday, can't wait many thanks alan.
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Alan,
Thank you for leaving this feedback regarding your experience with our Patient Services Team. Hearing from patients is vital to us and helps us continue developing and improving our services.
Kind regards
Patient Safety and Complaints Improvement Team
Was my pleasure to talk with this…
Was my pleasure to talk with this gentleman today, I don’t remember the name but it was very Kind and helpful thank you
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ignazio,
Thank you for your kind words and for taking the time to leave feedback. We’re really pleased to hear that you had a positive experience. Patient experience is incredibly important to us, and hearing directly from patients helps us recognise what we’re doing well and where we can continue to improve.
Kind regards
Patient Safety and Complaints Improvement Team
Jade was absolutely fantastic
Jade was absolutely fantastic. Very reassuring and knowledgeable. She put my mum's mind at rest - no mean feat as she was very anxious to start this new medication!
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding your family's experience with Jade. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Respuesta de Lloyds Clinical
Dear Courtney Cole,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Great helpful friendly staff
Very helpful. Very cheerful makes a potentially stressful situation straight forwards. Great staff who do a wonderful job
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Gary,
Thank you for taking the time to share your feedback. We’re pleased to hear about your positive experience. Patient experience is very important to us, and your comments help us to provide the best service possible.
Kind regards
Patient Safety and Complaints Improvement Team
I have only just been put with this…
I have only just been put with this company. The delivery was only a few minutes late but was not a problem. I was unsure about how to adninister the medication so rang about a nurse visit for help. I spoke to joe on 16th april and he was very helpful and went over and above to sort the nurse visit out also sorted the next two deliveries out for me. What could have been a stressful time was made so much easier with the help i received from joe. Thank you so much. Wendy Ridgley
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Wendy,
We are glad to hear that you have had a positive experience with us so far. We are delighted to hear your comments about Joe who assisted you with your delivery.
Thankyou for sharing your feedback with us, listening to our patients is extremely important to us and your comments help us continue to improve the care and service we provide
Kind regards
Patient Safety and Complaints Improvement Team
Sue was incredible
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional, and made the whole experience a real pleasure. Support like this is truly a gem these days. Thank you.
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Patient Agnieszka,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with our Patient Services Team, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I have spoken to Joe for my delivery…
I have spoken to Joe for my delivery arrangements. He was very helpful very polite.
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Rimsha,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Joe, who assisted you today with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was super helpful on the phone
Joe was super helpful on the phone - making arrangements for medication delivery very easy and stress free to coordinate delivery day and sharps bin replacement. Always find the team helpful when I speak with them.
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ben
Thank you for your kind feedback. We’re really pleased to hear that Joe was able to make arranging your medication delivery and sharps bin replacement easy and stress free. Thank you for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was fantastic!!
Joe was fantastic! Really thorough and helpful, even with being delayed with my injection (hospitals fault) and the call disconnected he rung me back straight away and was so pleasant! A credit to the team and Lloyds Clinical
16 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Amy-May
.Thank you for your lovely feedback. We’re delighted to hear that Joe provided such thorough and pleasant support, even under challenging circumstances, and ensured everything was followed up promptly.
Kind regards
Patient Safety and Complaints Improvement Team
A superb service!
A superb service! I was proactively contacted if I hadn't booked in my next delivery where flexible dates were readily available. Medication always arrived during the time slot arranged and delivered by polite and helpful couriers. Any correspondence with staff was efficient and effective with the advisors being helpful and respectful. I highly recommend this 5 star service.
5 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Ems
Thanks so much for the great feedback! We’re really glad you found the service reliable and easy, from the reminders to the smooth deliveries. It’s lovely to hear the team and couriers made a good impression. We really appreciate the recommendation!
Kind regards
Patient Safety and Complaints Improvement Team
Sue Wilson was very polite and…
Sue Wilson was very polite and explained the new system change which will be happening gradually. She booked 2 months deliveries so I will have enough medication. An overall professional conversation. Thank you.
15 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Annette
Thank you for your kind feedback. We’re pleased to hear that Sue was polite and clear in explaining the upcoming system changes, and that she was able to arrange your deliveries to ensure continuity of your medication. We appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent medication provider
I have given the five star rating because person who rang me about my delivery of new medication was excellent, knew what they were talking about and was very nice and they answered any queries that I had.
14 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Fiona
Thank you very much for your kind review. We're delighted to hear that our Patient Services Team provided excellent support to you and answered all your questions about our service. We really appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
They are friendly and do their absolute…
They are friendly and do their absolute best to make sure my meds are with me for when I need them, today Joe was lovely, polite and made me feel at ease, I have never had a bad experience with any of the staff always try their best to help
14 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Sharon
Thank you so much for your kind review. We're delighted to hear your positive comments, not only about Joe from our dedicated Patient Services Team, but our overall service. We're committed to providing an excellent patient experience and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Well organised and straightforward with…
Well organised and straightforward with arranging my medication delivery but also friendly.
14 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Clare
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience and are really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service and quick…
Great customer service and quick delivery.
13 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're pleased to hear your positive comments about our service and we really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The girl was very helpful and provided…
The girl was very helpful and provided me with all the information I required, thank you
13 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Lee-Anne
Thank you for leaving a review. We're pleased to hear about your positive experience with our Patient Services Team who carefully explained our service to you. We're grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent help!
Full description on dates and delivery’s, excellent friendly help. I appreciate what is done full heartedly. Thank you to Karen for her help!
13 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear William,
Thank you so much for your review. We're delighted to hear that you found the support clear, friendly, and helpful, and that the information around dates and deliveries was well explained. It’s wonderful to know that Karen was able to support you so positively. We really appreciate your kind feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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