Local Energy Savers Opiniones 

91
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They are pathetic at service and possibly use substandard equipments. The split system AC they have installed at my place has not been working properly since the time of installation. In spit... Ver más

Valorada con 5 estrellas sobre 5

We had a great experience with Local Energy Savers! They installed our air conditioning units without any issues. The team arrived on time, was very friendly, and completed the job in a clean and prof... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rhys and guys arrived on time, and presented professionally. Gave me an honest appraisal of the job and worked with supplier to get the best deal for me. All the guys put in solid days work over the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sam from less deals gave me various options for heat pump. When I had issues with technician, I was able to call him and he had resolved the issues for me. He didn’t just finish up once the deal was d... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 16663967486

  1. Empresa de energía solar

Escrito por la empresa

At Local Energy Savers, we specialise in providing residential and commercial heat pumps, air conditioning systems, and solar solutions tailored to your home or business needs. When you upgrade to one of our energy efficient products, not only does your home’s or business' comfort improve but also you save on energy costs and reduce your carbon footprint. With a commitment to exceptional service and sustainable practices, our knowledgeable team is here to guide you through every step, from selection to installation. Improve your comfort and efficiency with Local Energy Savers today!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

91 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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4,2

Todas las opiniones

(91)

17 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very Professional

Very smooth communication and installation process. Installers arrived right on time. Sam was Fantastic and assisted with everything from the get go. Certainly recommended!

11 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are pathetic at service and…

They are pathetic at service and possibly use substandard equipments.

The split system AC they have installed at my place has not been working properly since the time of installation.

In spite of repeated complaints, they haven't rectified the issue.

Stay away from them.

19 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had a very disappointing experience…

I had a very disappointing experience with this company. They wasted weeks of my time with no communication or follow-up after collecting all my details for a split system installation under the government rebate.
After nearly three weeks of silence, I was contacted again and asked to repeat the same information. I was promised a quotation the same day, but instead was asked to provide even more details, including photos of the existing system and floor plans.
Only after all of this did they come back and say the job was “not doable” due to factors like the property being double-storey and having a flat roof — details that were already evident or should have been assessed much earlier.
This shows a clear lack of organisation, communication, and technical understanding. It felt like a complete waste of time and very unprofessional.
I would not recommend this company to anyone.👎👎👎👎

5 de mayo de 2026
Opinión espontánea
Logotipo de Local Energy Savers

Respuesta de Local Energy Savers

Thank you for your feedback, we really appreciate you taking the time to share it.

Just to clarify, our sales department didn’t end up providing a quote or completing any work for your property, as the installation requested wasn’t feasible at the promotional rate due to the design and specific requirements of your building. You have mentioned to our team another company mentioned they can complete the works to which we have recommended you to go with them.

We did ask for a bit more information so we could see if there was any way to make it work and run our design and loading calculations with a proper design report on our end, however based on what we had from you, we weren’t able to offer a solution that met your expectations at that price point.

If you’re open to exploring alternative options, we’d be more than happy to take another look and see how we can help.

Kind Regards,
Local Energy Savers Customer Support

Valorada con 5 estrellas sobre 5

Great installation and after sale support

I had an excellent experience with both the installation process and the after-sales support. From start to finish, LES team was professional, punctual, and incredibly knowledgeable. The installation itself was smooth and efficient. and the system works perfectly. What really stood out was the after-sales support. The team has been responsive, helpful, and genuinely committed to customer satisfaction. Any questions or minor issues I had were addressed promptly and thoroughly, giving me complete confidence in their service.

24 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

First time turning on the AC on a hot…

First time turning on the AC on a hot day, 4 days after it was installed. I used the mode button to switch to cool air, put the degrees to 17. It starts to blow out fan air, not cool air. 4 days later and still doing the same thing.

Been trying to get answer from these guys, no one can give me a straight answer let along when they can come out and fix it.

This is rubbish! How do you guys run a business like this? It's taken this long and I'm still waiting on a response. I don't recommend anyone to sign up.

But when you need something done by me, you call me 3 to 4 times a day till I answer. Meanwhile when I call you guys I'm on the phone for 30mins waiting for someone to pick up.

My first payment is next week and my ac doesn't even work. What a load of crap

21 de enero de 2026
Opinión espontánea
Logotipo de Local Energy Savers

Respuesta de Local Energy Savers

Hi Casey, thank you for taking the time to share your feedback, we’re sorry to hear about your experience and understand how frustrating this must be, especially during hot weather.

We’ve sent you a request for further information so we can correctly identify your job and pass it to our service team for review. Once completed, this will allow us to investigate and assist you appropriately.

From what you’ve described, this may be related to system mode or preset settings, which can sometimes cause the unit to operate in fan mode rather than cooling. It's a nice simple fix if this is the case with a click of a button on the remote. That said, we’re absolutely here to help and ensure everything is working as it should.

We also apologise for the longer wait times you’ve experienced. Due to exceptionally high demand during the summer period, our call volumes and service requests have been significantly higher than usual, which has unfortunately led to delays as set out on our website. We understand this isn’t ideal and appreciate your patience.

Could you please also confirm whether you’ve sent an email to our aftercare support team, as this helps us track and prioritise service requests more efficiently?

Once we receive the requested details, our team will be in touch to assist further on a priority basis with the warm days coming up.

Kind regards,
Local Energy Savers Team

Valorada con 5 estrellas sobre 5

Local Energy Savers went above & beyond with their service

I couldn’t be happier with the service from Local Energy Savers! From start to finish, the entire experience was smooth, quick, and completely stress-free. The team truly went above and beyond, and it shows in every part of their work.

The staff were incredibly friendly, professional, and knowledgeable, making everything easy to understand. The installation team were absolute troopers, working through extreme heat without complaint and still maintaining the highest level of professionalism. They got everything done fast, efficiently, and to a very high standard.

What really stood out was the care they took after the install, they made sure the area was left clean and tidy, took the time to walk us through how to use the systems, and answered all our questions patiently. You could tell they genuinely care about their customers and take pride in their work.

If you’re looking for a company that delivers outstanding service, professionalism, and quality results, I would recommend Local Energy Savers 100000%. Absolutely fantastic experience — thank you to the entire team! 🙌⚡️

9 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Professional installation

The installation was undertaken by a professional company. We are happy with the savings we are getting vs old gas heating system. Daniel at LES was very helpful.

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The installers have done a great job.

The installers have done a great job.

As we have split level with a double story section, it was a very difficult install.

The results at the end of the day was magic we could not be happier with the team and commend them on the work in the cleanup they did afterwards.
I can recommend them without hesitation

19 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great team

Great team of installers, very professional and heating system is amazing compared to old unit

2 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

The guys installing the split system…

The guys installing the split system did a great job no fuss. Showed up on time and did the job within the time they said. Using my rinnai split system is easy to navigate but the first day I had to turn it off and on 3 times before it started once the letters df came up on display I’m guessing it meant default so not sure about the system yet

25 de agosto de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I am very disappointed with the…

I am very disappointed with the approach and attitude of the installers. Despite initially confirming that the existing air conditioner would be removed — and including the associated cost in the invoice — the task was not completed. When questioned, the installers claimed they did not have time to do it, later changed their explanation, increased the price, and said the removal would be done in two weeks with additional $400. I have not received any follow-up or communication.
This lack of follow-through and shifting of responsibilities is unprofessional, and the overall behavior of the installers has been unsatisfactory.

12 de agosto de 2025
Opinión espontánea
Logotipo de Local Energy Savers

Respuesta de Local Energy Savers

Hi Rupal,

Thank you for sharing your feedback. We’re sorry to hear of your disappointment and appreciate the chance to clarify.

The removal of your existing unit could not be completed on the day due to the specific health and safety measures required for double storey weatherboard properties. For this reason, the task has been scheduled for completion once the assigned installer returns from leave on September 1st, after which your removal will be booked.

We apologise if this was not communicated clearly at the time and assure you that your case is being prioritised. A member of our team will contact you directly to confirm the next steps :)

Kind regards,
Local Energy Savers

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