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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Ver más

Valorada con 5 estrellas sobre 5

Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios a domicilio

Información proporcionada por diversas fuentes externas

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

517 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Good range but not without problems.

Good range of products but extra keys were not available for the one I needed despite the website showing that they were. Next day delivery was about a week. Quick refund given when it was delivered without exrtra keys.

25 de abril de 2025
Valorada con 5 estrellas sobre 5

Very Helpful!

5 stars! Would definitely recommend. Extremely helpful customer service - responded to all my questions very quickly and in a helpful and friendly manner. Also helped to arrange international shipping when the option wasn't available on the wesbite. Thank you!

25 de abril de 2025
Valorada con 5 estrellas sobre 5

Issue with upvc door

So had an issue with locking mechanism (door shut) bought a spreader kit from here, worked 1st try awesome bit of kit. Then purchased a new mechanism and fitted in under an hour (watch the vids)

24 de abril de 2025
Valorada con 1 estrellas sobre 5

Lockstation data breach

Lockstation data breach leaked my sensitive information such as phone, home address, email on April 2024 and instead of informing the clients i am hearing it from Digital Footprint scanner.

For a company that makes locks and handle sensitive information about lock and keys, it is not doing a good job of keeping its own door locked.

ps: Verbatim from MalwareBytes, also confirmed by the Google Dark Web Monitor Scan as well

"On an unknown date, data reported to
belong to LOCKSTATION, whose
headquarters are located in the United
Kingdom, was exfiltrated. The stolen
data includes full names, email
addresses, physical addresses,and
may contain other compromised user
details. This breach is being publicly
shared on the Internet."

30 de abril de 2025
Opinión espontánea
Logotipo de Lockstation

Respuesta de Lockstation

Dear Deepanshu,


Thanks for taking your time to leave a review.

We take security and data protection very seriously at Lockstation. We'd like to clarify that we use Stripe’s secure payment processing system, which means we do not store or have access to sensitive transaction details such as card information on our systems or website.

Our website is secured with the latest patches, undergoes regular updates, and includes full self-encryption to protect all user data. At this time, we have found no evidence of a breach and believe the alert you received may be a false positive. However, we are more than happy to investigate this further for your peace of mind.

Please reach out to us directly so our IT team can look into this with you in more detail.

Kind regards,

The Lockstation Team

Valorada con 5 estrellas sobre 5

Lockstation perfect but delivery awful.

Lockstation were very easy to deal with and answered my queries promptly. The locks are perfect and exactly as described 10/10. The delivery service they use is awful and are damaging the company. Royal Mail took 7 days to deliver, three of those days my goods lay at their depot then another 4 days in transit from England to Northern Ireland. Lockstation are not to blame for this, hence 5 stars but they should seriously look at better transport methods as customers will blame them and this could have been 1 star. This was tracked 24 service and I’ve had goods received from China faster.

25 de marzo de 2025
Valorada con 1 estrellas sobre 5

Fake business

I did buy lock for £150 with next day delivery. This was thursday 6th of march. Today is 12th of march and i still did not get it. Never been in my house. No leaflet from parcel force. They refusing every refund. Did not get comfirmation. Absolute joke. Ridiculous what they can do. Nobody should buy from them. Use othe seller..thy will rob yur money

12 de marzo de 2025
Opinión espontánea

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