London Rug Company Opiniones 

174
TrustScore: 4 sobre 5

3,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Following placement of order stating delivery in 3 days, all went quiet, following a chasing email I received a consignment note from DX but they were awaiting the item to be delivered from LRC. Despi... Ver más

Valorada con 5 estrellas sobre 5

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Ver más

Valorada con 5 estrellas sobre 5

Easy ordering, fabulous product that came very securely packaged. I will be ordering again for sure. Small note on the delivery the communication could be improved by giving expected delivery time fr... Ver más

Valorada con 5 estrellas sobre 5

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. Tienda de muebles para dormitorio
  3. Tienda de alfombras
  4. Tienda de decoración e interiorismo
  5. Diseñador de interiores
  6. Tienda de mobiliario para salones

Sobre London Rug Company

Escrito por la empresa

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,8

Todas las opiniones

(174)

38 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The Nicole outdoor rug - a quality product

I ordered 2 of the Nicole outdoor rugs. They are just like the advertised photos, the quality is excellent and they look great. This is my second purchase from The London Rug Company and the communications from initial purchase to delivery were excellent. Delivered on time too! Well done Dawn and team.

11 de julio de 2025
Valorada con 1 estrellas sobre 5

I ordered 2 Marie outdoor rugs

I ordered 2 Marie outdoor rugs, after just a couple of weeks we had some rain and one of the rugs that wasn’t under the gazebo started to curl at the edges, I contacted London Rug Company who replied asking was it still the same now it’s dry, I replied that it was.
I have received no further response from the company, no response from further emails asking for help with the issue
Poor customer service

29 de mayo de 2025
Valorada con 5 estrellas sobre 5

Geeat great and great!

Great dispatch time we had the rug the next day! Also we grabbed ourselves a bargain in the sale so very pleased with our choice! Looks great and great quality

29 de mayo de 2025
Valorada con 5 estrellas sobre 5

outstanding quality and customer service

First of all the Jennifer Rug i purchased is absolutely outstanding in every aspect.
Also on purchase i forgot to use my discount code which could have saved me quite a lot, i emailed the company and they applied the code for me so as i could get the savings, they were so helpful and so quick to get back to me

23 de abril de 2025
Valorada con 1 estrellas sobre 5

Terrible customer service received my…

Terrible customer service received my rug sent it back. The next day wasn’t suitable for my home and not received a confirmation saying they have received the rug or any email not answering the phone absolutely terrible do not buy.

No I sent back my rug back to you on the 10th of March I’ve sent more than seven emails. I’ve tried to ring the number which I think is dodgy. Nobody is answering and it’s a EE mobile number and every email you sent didn’t make sense. Do not buy from the seller. Terrible!!!

6 de marzo de 2025
Logotipo de London Rug Company

Respuesta de London Rug Company

Dear Gemma,

We’re sorry to hear that you weren’t satisfied with your experience. At London Rug Company, we take customer service seriously and always strive to ensure a smooth returns process.

To clarify, your rug was delivered on March 14th, and your full refund was processed on March 31st—within 12 working days, in line with our stated policy of up to 14 working days for refunds. This allows us to check returned items for quality and ensure they are received correctly by our warehouse.

Throughout the process, we sent you seven email updates regarding your return and refund. We’re sorry if any of these were missed, and we’re happy to assist with any remaining concerns. If you need further support, please don’t hesitate to contact us at info@londonrugcompany.com.

We appreciate your feedback and will continue working to improve our communication.

Best regards,
The London Rug Company Team

Valorada con 2 estrellas sobre 5

Ordered The Charlie

Ordered The Charlie, firstly it was left outside on the driveway no one even knocked the door. The quality leaves a lot to be desired - thin cheap backing. The fringes are curled up and won’t stay down and foot marks cover it ! For the money I am disappointed. I would ideally like to return it as not happy - note this review did not receive a response as at today May 24th is that because I said I wanted to return ?

13 de enero de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más