London Rug Company Opiniones 

174
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Following placement of order stating delivery in 3 days, all went quiet, following a chasing email I received a consignment note from DX but they were awaiting the item to be delivered from LRC. Despi... Ver más

Valorada con 5 estrellas sobre 5

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Ver más

Valorada con 5 estrellas sobre 5

Easy ordering, fabulous product that came very securely packaged. I will be ordering again for sure. Small note on the delivery the communication could be improved by giving expected delivery time fr... Ver más

Valorada con 5 estrellas sobre 5

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. Tienda de muebles para dormitorio
  3. Tienda de alfombras
  4. Tienda de decoración e interiorismo
  5. Diseñador de interiores
  6. Tienda de mobiliario para salones

Sobre London Rug Company

Escrito por la empresa

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(174)

32 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No refund

I returned my rug after numerous emails and constantly having to message as replies from them very slow. I returned my rug over a week ago and have been messaging them for a couple of days and yet again am getting no reply.
Customer services from this company is non existent, very poor service. Its been 9 days now since it was collected amd no refund/reply to messages.
Avoid this company!

Update
My refund took 10 days which I think is along time to wait. I will not order again. I think my review was 100% accurate to how I was treated throughout.

16 de febrero de 2024
Opinión espontánea
Logotipo de London Rug Company

Respuesta de London Rug Company

Hi Lisa, You have been refunded within 7 days of receiving your collection, we did not take a £20.00 collection fee from you. Our policy states refunds an be up to 14 days to allow us to check the product. We also reply to all of your queries in no more than 1 day. We feel your review is untrue and unfair.

Valorada con 5 estrellas sobre 5

Superb quality and service

Ordered Sunday morning and delivered on Tuesday!
Fabulous rug that fits our space perfectly.
I will be ordering again as I work my way round the house. Thank you Dawn and your team for a lovely product!

22 de enero de 2024
Valorada con 5 estrellas sobre 5

Perfect

Delivered on time, it's really lovely well happy a little bit more than I would normally pay but so worth it.

4 de enero de 2024
Valorada con 5 estrellas sobre 5

Five star overall experience

First of all I was attracted to the London Rug company for their styles and large sizes, very impressed when pricing the rugs, appeared very good value for money.
I ordered two rugs and they arrived within 2-3 days -excellent service.
My first rug had a slight hole in the area where the end of the roll had maybe become unprotected by the wrapping. I contacted the London rug company and was issued a replacement rug straight away.
The overall service was fantastic, the order process was easy, the delivery fantastic (this was over the busy Christmas period too) and the after sales care for my fault was superb.
I will definitely recommend London Rug company and I will shop again with them.

27 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow.

Wow.. I ordered my 'Sally' rug on Sunday night & it arrived Tuesday. Absolutely gorgeous, couldn't have chosen a more soft & luxurious beautiful rug, I bought this in the black Friday sales with an extra exclusive 5% off because I follow Dawn on Instagram Thank you for one of my best shopping experiences, excellent service 😊

27 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Beautiful soft rug

Beautiful soft rug, even better than pictures on the website. Fantastic quality at such a reasonable price. Delivery arrived within 2 days of ordering! Very happy!

24 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Gorgeous rug and brilliant service

Having placed an order, I was quickly contacted with delivery details and had my gorgeous little rug within 2 days. I love the quality of the piece and the colours which are exactly true to the description and images online. I would happily order from them again.

3 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bought sally rug

Bought sally rug . Tru to size and colours match my new room style perfectly. L.R.C. site was easy to navigate and shipping and delivery was no issue. Overall very happy with my purchase.

10 de octubre de 2023
Valorada con 5 estrellas sobre 5

Just stunning

Just stunning. The rug was more beautiful than in the picture, and it arrived the very next day. Communication was seamless. Thank you.

3 de octubre de 2023
Valorada con 1 estrellas sobre 5

Not received order and no contact from…

Not received order and no contact from emails sent.

No contact telephone number on website

26 de septiembre de 2023
Logotipo de London Rug Company

Respuesta de London Rug Company

Hi Clare, thanks for your review.

As per our email correspondence, you have diverted your parcel to a collection point and have not yet collected it. You emailed us for the first time on Saturday 30th, which unfortunately, we couldn't reply to as our offices are closed Saturday-Sunday, however you did receive a reply Monday morning (before this review was posted).

Whilst we appreciate we may not get 5* reviews every time, this one did disappoint us as the accusations were incorrect.

Hopefully you enjoy your rug once it has been collected!

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