There is no column for remarks for delivery… I need my product to deliver to Shangri-la Hotel Singapore but to Valley Wing loading Bay and call me (92233451)upon delivering cause I am a staff and w... Ver más
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Consulta las opiniones de los clientes
Love that lookfantastic carries many product brands, including brands that are lesser known or not available in the retail stores at where I live. The app interface could be improved thou. i was havin... Ver más
La empresa ha respondido
Thoroughly enjoy using Lookfantastic for my skincare. I am introduced to so many different brands, getting such good discount, I'm so very happy! Customer service is stellar, when you reach out to... Ver más
La empresa ha respondido
The product variation is poor, the stock level of a lot of products also poor, few of my OG brands I always get from LF is no longer available. The website layout is good. The check out process also g... Ver más
La empresa ha respondido
3,8
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Bought for my wifey and she loves it
Bought for my wifey and she loves it! shipping took a little bit but overall A+
8 de abril de 2026
Opinión espontánea
Service recovery is non-existent, borderline scam
Service recovery is non-existent, borderline scam.
I placed an order and the tracking status showed item was dispatched but the status was stuck here for weeks. Contacted customer service and they said it was likely lost in transit - all's good, requested for a replacement order to be dispatched.
Same issue arose for the replacement order. Contacted customer service again and received the exact same response - refund or replacement? I want the specific items I ordered at the prices I paid so I want a replacement, but obviously it is for LF to look into why the parcel was lost twice in a row before i can proceed with this.
From here on it was hell. They first tried to tell me I gave faulty delivery details - I immediately demonstrated that is not the case because I had past orders that were delivered to the same address (it was a super recent past order too). Then they told me there is no way for them to find out what the cause is, and that I can choose a replacement if I wish but it might be lost again (what on earth is this proposal? Do they want to be stuck in an infinite loop with me?)
I'm no genius but even I know that their logistics provider will provide reasons for rejecting delivery of a shipment. It's a simple matter of checking records but I just keep receiving these nonsensical boilerplace responses.
I requested for escalation of the complaint which was done and was told I will receive a response by email within 2 working days. I specifically told the agent, and he confirmed with me twice, that I don't want to initiate any refund or replacement until we know the reason for the shipment trouble - because I don't want to go through this whole exercise again. Surprise surprise I waited a whole week and it was crickets.
Contacted customer service again and they finally told me this time that the order was withheld due to there being dangerous goods in the shipment (see - obviously the root cause can be easily traced). Even so, they gave me the SAME TWO OPTIONS - refund or replacement. This time the agent acknowledged not the possibility, but the CERTAINTY that a replacement will be withheld at customs again for the same reason. Then what is the point of telling me this??? These are fraught with difficulties because (1) they insist on doing a full order replacement without modification for reasons unknown - they could not possibly imagine there is an option of removing the problematic item and doing a partial refund; (2) even a refund is now problematic - they refuse to tell me what the dangerous good is so how would I know what item(s) I must avoid??
During this whole process LF just puts it on me to solve the problem with them. Honestly this is borderline fraud - we as customers pay for shipment too so they are offering a service that they need to fulfil. What on earth is going on here I'm truly horrified by the experience!
24 de agosto de 2025
Opinión espontánea
I had a mixed experience with…
I had a mixed experience with LOOKFANTASTIC Singapore. While the ease of purchase is commendable, the absence of discounts was noticeable. My order faced issues twice, with delays and cancellations due to "shipping restrictions," which was frustrating. However, I appreciate their customer support team for their prompt response in resolving issues, offering account credits and handling damaged items. Their wide range of product brands is a plus, though the app could use some improvements as I faced difficulties during checkout. Overall, a decent experience but there's room for improvement.
10 de octubre de 2024
Opinión espontánea
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Horrible customer care and service
Horrible customer care and service, I have not received my order within a promised time frame
26 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hi Venka,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Bogus website, beware!
Do not buy anything from this fake website. Although it has an sg domain, it seems to operate out of London and I strongly suspect it doesn't deliver any orders at all. The occasional positive reviews might be fake ones written by them.
I ordered a few items from them on 2 aug as I thought it was an online skincare shop in Singapore. Little did I know that it has a very bad reputation online (I only googled after my bad experience with them).
I received an email notification of estimated delivery between 16 Aug and 23 Aug, however when I clicked on Track parcel, it showed a dubious page of the parcel being shipped from London and my package was untrackable.
I messaged them several times via FB and they always used delay tactics, asking for my address etc and saying that I had to wait till 2 Sep before they would process my refund for the non-delivery of my order.
I messaged them yesterday (2 sep) and again delay tactics (asking for address, whether i wanted to have resend of the items or refund) were used, with different people "attending" to my request for refund. And silence to my last message asking again when they would refund.
Honestly, when I saw they messaged whether I wanted to have the goods resent to me, my heart sank and it confirmed that they are indeed a scam website. Cause no genuine online business would do that, they would just do a refund.
Please DO NOT BUY anything from this website. LOOKFANTASTIC.SG is a BOGUS AND FAKE WEBSITE.
There is no reply button for me to respond to Look Fantastic sg's comment. Hence updating here.
My order number is 595846318.
3 de septiembre de 2024
Opinión espontánea
Respuesta de LOOKFANTASTIC Singapore
Hello Ivy,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
Terribly slow delivery
9 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Ease of purchase but could so with…
Ease of purchase but could so with discounts as there was none.
The last order I made the item never arrived as it was damaged apparently however LF refunded me for this
29 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I order first time
I order first time, products never arrived. Reordered never arrived. What are you guys doing?
16 de julio de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Customer service sucks
My order was cancelled then there was a deduction. When tried emailing to ask the mail box full!
25 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Good discount
25 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love the products on LF
I love the products on LF, they carry brands i do not find elsewhere like philip kingsley.
23 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I didn’t get the first time discount…
I didn’t get the first time discount and I still have to pay for the shipping . Whilst at the other platform I received a lot of discount .
17 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello Serena,
I am sorry to hear of this issue regarding your discount.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Easy process to place orders
17 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It's the second time my order has been…
Edit:
Customer Relations has gotten back to me and applied an account credit to my account as a goodwill gesture.
It's the second time my order has been cancelled due to "shipping restrictions". If there are said restrictions, the order shouldn't even be allowed to be processed in the first place.
9 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello Je,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy peasy fast
6 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I cannot use my Amex card to make…
I cannot use my Amex card to make payment. I had to use my debit card. Not using Amex card means i cannot accumulate points.
5 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hi SFL,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Process is ok but they is so many…
Process is ok but they is so many misleading discount codes
4 de agosto de 2024
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Respuesta de LOOKFANTASTIC Singapore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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