LookHUMAN Opiniones 

343
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company took my money and never sent my sweatshirt. They don’t respond to customer service requests and are just thieves.

Valorada con 1 estrellas sobre 5

If i could i would rate this store lower. i ordered several shirts about a month ago, paid an exorbitant amount and haven't heard any word from them. i contacted their support and they never emailed m... Ver más

Valorada con 5 estrellas sobre 5

OMG!! My family has been proud to wear our “sugar, spice, reproductive rights” sweatshirts everywhere we go, my boyfriend included. We want to spread the message, we need to stand strong. The experien... Ver más

Valorada con 1 estrellas sobre 5

No warning is provided on website or during the order process that apparently no inventory is kept on hand. Ordered three flags on December 1st and just spoke to customer service who relayed the order... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Buy funny workout tanks, feminist shirts, foodie stickers, political mugs & more. Notorious RBG, Winosaur & more at Look Human! Free exchanges & fast shipping.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

343 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,8

Todas las opiniones

(343)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

So helpful!

I ordered a few things from lookhuman but unfortunately they never arrived. However, The agent/ rep I chatted with incredibly helpful and got to the root of the problem very quickly, and they issued me a refund. I've ordered from them before with no problems, so I know this issue was an anomaly. I look forward to ordering from them again!

26 de febrero de 2024
Opinión espontánea
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Respuesta de LookHUMAN

Thank you for sharing your recent experience with us. We're sorry for any inconvenience caused by the delay in receiving your order. However, we're thrilled to hear that our agent was able to assist you and resolve the issue promptly. We value your continued support and loyalty to LookHuman.

Valorada con 5 estrellas sobre 5

Great products!

I got the "I farded and shidded" heart pin for my husband for Valentine's Day and he adores it!

11 de enero de 2024
Opinión espontánea
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Respuesta de LookHUMAN

Thanks for the feedback! What a great Valentine's day gift! We're glad he loved it!

Valorada con 2 estrellas sobre 5

Cute prints, tees are thin, too small, poor quality

I love the prints but lookhuman started using different tees and they’re really poor quality. They have a seam on both sides and it feels weird. The material is actually very thin, yet they somehow leave lint everywhere. I wore a brand new shirt after washing and drying it and my bathroom counter was covered in black lint, as was my face. I’m really sad because I bought 13 shirts, thinking they were okay enough last time, even with the annoying seam. I went up a size to have an oversized look and the tees are super tight but crazy long. I don’t know why they changed tee brands or material or whatever they did, but I can’t buy another tee from them again and I’m sad about that.

30 de enero de 2024
Opinión espontánea
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Respuesta de LookHUMAN

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience with our tees. Your satisfaction is incredibly important to us, and we understand how disappointing it can be when a product doesn't meet your expectations, especially after making such a significant purchase.

We're taking your concerns about the quality of the material, the seam design, and the overall fit very seriously. It's clear we have fallen short of our commitment to providing high-quality apparel that you've come to expect from us. Please know that we are actively looking into the issues you've raised regarding the change in tee brands, the material's thinness, and the unexpected lint problem.

Your feedback is invaluable as it helps us identify areas where we can improve. We're committed to making things right and would like to learn more about your order to see how we can best assist you. Could you please reach out to our customer service team with your order details? We'd like to explore options to address your concerns.

Once again, we're truly sorry for any inconvenience this has caused you. We appreciate your past support and hope to have the opportunity to regain your trust in the quality of our products.

Valorada con 5 estrellas sobre 5

Always what I'm looking for.

LookHUMAN always has what I'm looking for when it comes to out-of-pocket shirt designs that either make my peers laugh or feel slightly uncomfortable. Either way, the shirts always fit really well and are very comfortable to where. They also make perfect gifts for your friends and family that have the same sense of humor as you. 10/10 always recommend.

2 de febrero de 2024
Valorada con 5 estrellas sobre 5
Logotipo de LookHUMAN

Respuesta de LookHUMAN

Thank you so much for your wonderful review! We're overjoyed to hear that our website is your favorite place for shirts. If there's anything specific you love about our shirts or if you have suggestions for designs or features you'd like to see in the future; please don't hesitate to let us know. Your feedback is crucial in helping us improve and serve you better. Thanks again for your support!

Valorada con 4 estrellas sobre 5

Love this store!

Love this store, just wish every design was on every type of product!

Responding to LookHuman's question: I can't think of any at the moment, but would love to be able to pick whatever product I would like with the design I would like. I feel that every design should be available on every product.

18 de enero de 2024
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Respuesta de LookHUMAN

We're delighted to hear you've found designs you love at our store! Could you let us know which specific product or products you were hoping to find a particular design on? Your feedback is invaluable to us, as it helps us understand our customers' needs better and consider new opportunities to expand our offerings. Please feel free to share any more details or suggestions you might have. We're all ears!

Valorada con 1 estrellas sobre 5

Look the other way and find somewhere…

Look the other way and find somewhere else to purchase your items. I ordered a gift that has been sitting for over a week. Customer service suggested I, "check my mailbox." I was then told the shipper is facing delays in scanning items- it takes them over a week to scan an item?! But the "believed it had been picked up." After asking, I was told they could refund my shipping fees and still receive the item. They then offered to refund the purchase and not receive the item, which indicates they do indeed know the whereabouts of the package and it has in fact not actually shipped.

10 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Expect a month plus to get your items

Their website claims 2-3 days production time + shipping time in one place and 3-5 days production time in another place. Right now I am at 20 days since my order and my items are still in production. I've emailed service twice and they said 'sorry, we're running behind'. I've asked for a ETA and gotten nothing. I've asked for a refund of the priority charges I paid to get this quicker - nothing. Just a lot of lies!

13 de diciembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good Stuff/Good prices

Lots of great products/artwork/choices. I had to fight with the website a little to find what I wanted. But it was worth it and the sale prices were good!

3 de enero de 2024
Valorada con 4 estrellas sobre 5

Delivery people need to be more careful with what they carry

My first order for a “Destined for More”mug was broken on arrival so I ordered another one. Overall, I’m just glad they still sell it.

3 de enero de 2024
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Respuesta de LookHUMAN

Allysa, thank you so much for your positive review. We are so sorry about the initial trouble with your mug, although we are excited that a second one was sent and arrived in great condition. We hope to do business with you again in the future!

Valorada con 1 estrellas sobre 5

No customer service whatsoever

I placed an order on December 13th which was advertised to arrive before Christmas. It's now December 29th and it still hasn't shipped. I've sent multiple emails and even left a voice-mail, but have received no response whatsoever. I've ordered from them before and it was a good experience. This is so disheartening.

13 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really wish that I read reviews before…

Really wish that I read reviews before ordering anything.

Ordered on Dec 13th, and have not received any communication from the company about my order beyond the order confirmation. Order is still listed as "new" and they have not responded to my multiple emails. I really wanted to like them, as they have some pretty unique items, and I understand shipping delays and unexpected volume of orders. What I don't understand is not answering customers and the 0 communication. What really angers me is that I still receive numerous marketing emails about new sales and discounts. If they're having issues keeping up with orders, maybe they should focus on people who's money they already collected instead of trying to attract more orders (that they won't fulfill anytime soon).

Never again.

Edit:
Finally received my items 1/3/24. Everything was well made and the mugs I ordered arrived securely packaged. I appreciate the quality of the items but am still turned off by lack of communication.

12 de diciembre de 2023
Opinión espontánea
Logotipo de LookHUMAN

Respuesta de LookHUMAN

We sincerely apologize for the delay in your order and the lack of communication. Your experience is not reflective of the service we strive to provide, and we understand your frustration.

We're actively addressing the issues you've raised and expediting the resolution of your order. Our team is working diligently to provide you with the necessary updates. We appreciate your patience and want to assure you that we take your concerns seriously.

Regarding the marketing emails, we understand the disconnect, and we're taking steps to ensure our communication aligns with the current fulfillment status. Your feedback is valuable, and we're committed to making improvements.

If there's anything specific you'd like us to address or if you have further concerns, please reach out directly. We appreciate your understanding and apologize for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Absolute scam

Absolute scam. I order $100 worth of products well within time to ship for Christmas and it was never shipped. They won't respond to emails nor phone calls. When you call, you get a voicemail? Wild. They stole from me and apparently so many others. Don't trust them at all.

27 de diciembre de 2023
Opinión espontánea
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Respuesta de LookHUMAN

We're genuinely sorry to hear about the distressing experience you've had with your order. Your frustration is completely understandable, and we apologize for any inconvenience caused.

We take this matter very seriously and are actively investigating the issue to provide a swift resolution. Your feedback is crucial, and we want to assure you that we are taking steps to prevent such occurrences in the future.

Valorada con 1 estrellas sobre 5

Absolute joke of a company

Absolute joke of a company. I feel embarrassed that I didn't do more research before ordering. Thankfully it seems my order is smaller than some other reviewers, I couldn't imagine my anger at losing $100+.

I ordered on 12/11 and have yet to receive a shipping confirmation. I have sent multiple emails, reached out through their chat service that's always down, even called and left voice-mails. At this point I'd prefer a refund simply for the fact that I don't want my money going to a company that's so unprofessional.

They list that they reply within 24 hours, but it has been 11 days since my order and there has been 0 communication on their end. Save your money, go elsewhere, and do thorough research before purchasing from a company that's new to you.

22 de diciembre de 2023
Opinión espontánea
Logotipo de LookHUMAN

Respuesta de LookHUMAN

We sincerely apologize for the frustration and inconvenience you've experienced with your order. Your concerns are valid, and we understand the impact this has had on your perception of our company.

We're actively looking into your order and working to expedite a resolution. Your feedback is invaluable, and we are committed to addressing the communication gaps to prevent similar occurrences in the future.

Valorada con 1 estrellas sobre 5

label printed over 2 weeks ago

Received email that shipping label was printed on Dec 8….looks like the Christmas gift will have to wait. Super disappointed with my first experience. Will not be using again or referring anyone!
Edit: My items finally arrived. Thank you!

7 de diciembre de 2023
Opinión espontánea
Logotipo de LookHUMAN

Respuesta de LookHUMAN

We sincerely apologize for the disappointment caused by the delay in your order, particularly during the holiday season. Your experience does not align with the service we aim to provide, and we understand the importance of timely deliveries, especially for gifts.

We're actively addressing the issue with your order to expedite the shipping process. We appreciate your understanding and want to assure you that steps are being taken to prevent similar occurrences in the future.

Valorada con 1 estrellas sobre 5

Worst service I have ever received

Worst service I have ever received. JOKE COMPANY, WASTE OF MONEY Ordered December 12th, received confirmation but no tracking or shipping info. Have still not received this even though their shipping time is 2-3 days. Called the number, no answer, used the live chat and they weren't available to live chat, emailed twice with no answer, I can see the order in my profile with the status "new" but when try to submit a claim with the order number the site says the order cannot be found. SUCH A JOKE AND WASTE OF TIME AND MONEY

22 de diciembre de 2023
Opinión espontánea
Logotipo de LookHUMAN

Respuesta de LookHUMAN

We sincerely apologize for the frustrating experience you've encountered with your order. Your feedback is deeply concerning, and we understand the impact this has had on your perception of our company.

Our team is actively investigating the issues you've raised, and we're committed to resolving this matter promptly. We appreciate your patience and want to assure you that steps are being taken to improve our communication and order fulfillment processes.

Valorada con 1 estrellas sobre 5

Crickets

I have no idea where my order is, I emailed the help line 3 days ago, no answer, called the phone line, no answer, now what? My order 6 days ago was shipped but there is no trace of it on their website or USPS tracker, and their customer service is a ghost town. I would steer clear....this may not even be a legit site. No indications that it is! Guess what? Lookhuman doesn't let you write reviews on their site and google is not available.

21 de diciembre de 2023
Opinión espontánea
Logotipo de LookHUMAN

Respuesta de LookHUMAN

We genuinely apologize for the distressing experience you're facing with your order, and we understand your frustration. Your concerns are important to us, and we're actively working to address them.

Our team is investigating the status of your shipment, and we're committed to providing you with the necessary updates. We appreciate your patience and want to assure you that steps are being taken to enhance our communication and customer service processes.

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