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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is a fraud. We ordered a doll and we received a completely different one, lower quality e and different dimensions. We contacted the customer service, asking for a replacement or refound. They... Ver más

Valorada con 1 estrellas sobre 5

Useless site hardly ever reply's to messages also uses to a stupid bot which is not good for customer service when looking to order or sell very expensive dolls or just need help or advice. Messaged t... Ver más

Valorada con 1 estrellas sobre 5

I spent over £1500 over 4 months ago on a doll and have yet to receive it and every form of communication I try is blocked. The automated bot on the website just says that it'll get someone else to ge... Ver más

Valorada con 4 estrellas sobre 5

Zunächst hatte ich ausschließlich Websites deutscher Verkäufer besucht. Aber keiner konnte mich überzeugen. Bei Lovedoll UK wurde ich schließlich fündig und bin sehr zufrieden. Das Preis-Leistungs-Ver... Ver más

Información sobre la empresa

  1. Tienda de juguetes eróticos

Escrito por la empresa

UKs leading retailer of love dolls.


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

396 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,5

Todas las opiniones

(396)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thanks for a fantastic service.

Thanks for a fantastic service.
It's been super, all the way. Special thanks to Graham for his always prompt and friendly manner of responding.
Quality in terms of service and stuff.

14 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service from start to…

Great customer service from start to finish. Graham was always on hand to help with any queries or issues I had. There were a few issues with delivery but Graham was very quick and efficient with resolving these - thank you!

14 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall positive experience with only a…

Overall positive experience with only a couple of niggles.The product is superb so don't worry about that.The weight of her takes you a little by surprise but my god, she's looks a dream.Well worth doing.

8 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent, Very pleased with my purchase. Thank you to Graham and the team.

6 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my 2nd attempt at buying a…

This is my 2nd attempt at buying a doll. 1st didnt go very well.. Lovedoll have been brilliant. Loads of updates... Quick replies and graham was so helpfull.. Really pleased with my doll. If you want to buy one then you must buy it from love doll

24 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. The doll I recieved is outstanding. I will most definitely be buying from you again.

20 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

A happy chap and his amazing doll called Valentina!

Hello everybody! First of all I would like to thank Graham and his team along with the WM factory for putting their efforts into building and sending me this wonderful doll! Everything started a month or so ago when I decided to purchase a doll through Lovedoll UK and it was a beautiful journey, ended in total success and happiness. I ordered the WM 156 H cup doll with the WM#126 Head and several builder options that you can see on their site at factory pics. My doll was manufactured exactly the way I wanted and exceeded all my expectations far more! It was also build fast, received the factory pics after 4 weeks or so and also the shipment was pretty fast and with no incidents, so from the ordering the doll on the 10th of February I received it on the 18th of March, pretty fast. Opening the package was an absolute amazing experience and seing and touching the actual doll was incredible...She looks more gorgeous even than in the pictures and feels amazing...she is perfect! Thank you again Graham for everything and I would like to recommend your service and site to everyone out there who want to get a genuine doll with no hastle. Be aware costumers, there are a lot of fake companies out there but Lovedoll UK is the real deal and gives you only what is best and genuine! All the best wishes, kind regards, Cris!

19 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely rubbish

I am surprised myself how my 5 star rating has changed to 1 star to this horrendous service. The company, ahem, I mean the GUY (the ONLY person working there) keeps good dolls but much much expensive compared to the other websites. I bought a doll sometime last November after being in conversations with the owner. After almost a year i put my faith in Graham (the owner) and I spent a lot of money on the doll. The updates were really good and the delivery was really fast. I was really impressed, until I actually opened the package...There was only 1 head with the doll when the website promised there will be an extra one. And to make matters worse, the only head that I got was damaged, the screws were of some different doll so I couldn't get it to fit. First he ignored my emails for a whole week, from 2 different emails...The when I opened a dispute through paypal, VOILA, Mr Graham immediately contacts me and tries to be very very nice. He gave me an excuse that he uses some email system which was sending my emails to the junk. Yeah right! Lame excuse Graham, how the hell your system ignores TWO totally different email addresses but pick them up right after I open a dispute on Paypal. He promised to send me the correct screws for the head and the extra head as well but after Christmas as we were approaching that time since he kept on ignoring my emails. So I cancelled the dispute putting my faith in hin again. Oh so wrong was I. He has been ignoring me since Christmas. Sent me a fake email in January that a head is being posted. Since that day until today, 17th March 2020, I have sent him a number of emails and he again ignores me.

I am really sad about this. My only advice to you Graham is that please stop lying to people and if you can't run a business by yourself, for god's sake hire someone, there is plenty of cheap labour around if you can't get a penny out of your pocket. I wish you co-opearted with me and this review could have been a lot different, but you choose to be a nasty lier and I think you should be really really ashamed of yourself because you not only lost me as a customer but a potential 6-8 of my friends were interested whom now I have told that this is a fake site and just rips you off.
Enjoy fobbing off other people with their hard worked money. Disgusting customer service, poor company.

17 de marzo de 2020
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

The original purchase did not include a free head as this offer was launched some time after the purchase. After a number of demanding emails I agreed to offer a second head for free. After more aggressive emails though I think, in the back of my mind, I just didn't want to send it. I'm not always perfect and don't always answer every single email instantly but I love you guys, want you to be happy and would much rather work together.

Valorada con 4 estrellas sobre 5

I ordered two items from you recently

I ordered two items from you recently. Both turned up on time. To be honest though, I still haven't managed to get the glue to mend some holes on one of the fingers, despite watching your video!

13 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Where is it

Where is it? I am still waiting

23 de febrero de 2020
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

sometimes, shipping small items to USA creates an issue, as your customs can bounce them back - we'll see if we can get this shipped again for you though, hope that's ok

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