Made a purchase, chased multiple times for dispatch, but never arrived (most likely wasn’t even dispatched) Poor service. Received full refund from Paypal luckily.
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Consulta las opiniones de los clientes
I'm a little shocked at the reviews. I'm normally one of the 1 starrers, not the 5 starrers. Never-the-less, this is one transaction that went well! Solid bit of kit in the door sill i ordered. Ar... Ver más
I got my items and to the correct specifications all the times I’ve used this supplier but they’re wayyyy too slow. If you’re a chippy who can’t keep lots of different trims in stock (you only need tr... Ver más
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the followi... Ver más
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Información sobre la empresa
Escrito por la empresa
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Información de contacto
190 High Street, B6 4XA, Birmingham, Reino Unido
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,9
Medio
786 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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Product is spot on
Product is spot on, exactly as requested. Delivery was super fast aswell. Many thanks.
6 de diciembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Mark,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Respuesta de LoveSkirting
Hi Mr Mackenzie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Scammers
Do not use this company - cannot contact them on the phone and they ignore your emails.
Order paid for but never received.
Highly suspect that all 5 star ratings are fake - Check google reviews for the 1 star truths.
15 de diciembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi JT,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. If you would like to discuss this further, please contact our Sales Team via email at sales@loveskirting.co.uk, confirming your order reference and we will be more than happy to look into this for you.
Kindest regards,
Kate
The Love Skirting Sales Team
Great oak dour sill
Great oak dour sill - need to find cheaper delivery options
5 de diciembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Mr Stephen,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I really love ordering from…
I really love ordering from LoveSkirting.
Arrived really quickly and also it’s superb packed, my glass beads contain 2 extra plywood supports to make sure it won’t bend or snap during transport. I really appreciate the extra effort and care that they did at the warehouse.
Will definitely order again.
12 de diciembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Stanislav,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of sta
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of stains from the knots..... only in two mixtures of 18 sticks the cutting is high-quality and beautiful
12 de diciembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Ilana,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great quality item
Great quality item, easy to use website. Hardwood ordered is heavy and dense, thanks a lot.
30 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Dave,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Very good quality handrails
Very good quality handrails, ordered a few times. Customer delighted,
Very efficient service and highly recommend.
27 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Nick,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Quality Hardwood Sill
Ordered on line delivered really quickly and quality brilliant. Definitely use them again
24 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Customer,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Bargain price. Top class product
Delivery on time & price and quality of product top class
Will use next time I need items they sell
16 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Peter,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quadrants and edge trims and in…
Good quadrants and edge trims and in time delivery
Very pleased with love skirting
24 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Mr Tahmazov,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I ordered oak beading for our entire…
I ordered oak beading for our entire ground floor. It arrived a day earlier than specified and was well packaged. The beading was exactly what was ordered and looks great.
16 de octubre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Bonnie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
very fast and realiable service
very fast and realiable service. Their estimated time for delivery was quite long, but I told them it was urgent - which was the case and they had it delivered very fast! well packed and happy with the order. Happy customer :)
8 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Tom,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
Our current lead time on all orders is 3-18 working days, excluding weekends and bank holidays. We appreciate that sometimes orders are required more urgently and always aim to accommodate where possible.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Terrible communication when looking to…
Terrible communication when looking to find out where a delivery was.
They were our go to people to use but now we are having to find someone else to work with as we were so badly let down.
8 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Tim,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
Your order was placed with us on 2nd November 2023, and we can see from your order, that this was delivered on 16th November 2023. Our current lead time is 3-18 working days, excluding weekends and bank holidays, which means that your goods were delivered within 10 working days.
We regret to inform you that our phone lines are currently unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
I can see that an email was sent by yourself on 14th November to chase the delivery of your order and a member of our Sales Team did respond to this the following day.
We are extremely sorry to hear that you are not happy with the service that has been provided, however, we really do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent quality and exceptional value for money
Excellent quality, range of products, well packaged and delivered on schedule. Love skirtings is our preferred supplier, we’ve also recommended them to other trades which have had a positive experience. 5***** all the way. Thanks very much.
3 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi DTFR,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quality, delivered on time
Ordered a couple of oak door thresholds. It was a straightforward process and the items themselves were reasonable priced. However, I did think the delivery charge was a little high.
The thresholds arrived on the expected day and were well packed. I'm very happy with the quality and would probably use loveskirting again if I ever need any similar products.
16 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Geoff,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
The website gave clear instructions on…
The website gave clear instructions on sizes which enabled me to order the correct threshold strip I required.
It was delivered in a super quick time and after cutting to size it looks perfect and matches the existing wood flooring.
13 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Anne,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I’ve bought several orders worth of…
I’ve bought several orders worth of their oak flooring components and oak joinery pieces over the years and all have been excellent. This last order was well packed and delivered about a week later and the quality of the oak was all top quality.
28 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Dave,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Still trading?
Placed order for oak hand rail and few days later got email to say dispatched dx will deliver on 22nd nothing turned up contacted dx they have no record of order or address unable to contact Love skirting by phone, no response from emails, got no call back and live chat doesnt work wonder if il get a response from Love Skirting here because i cant direct and looking like ive lost my money.
22 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Lee,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are currently unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
We can see that there was an issue with the courier regarding the delivery of your order, which resulted in a delay. A PayPal case was opened by yourself on 28th November because of this and we responded to the case asking if you would like us to look into this further or if you would like a refund on your order. You requested a full refund for your order and this was processed straight away by our Accounts Team.
We are extremely sorry about the experience that you had and the inconvenience this would have caused, however, we really do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Terrible service - avoid & use a supplier you can phone!
The website & products are ok, but the fact that their phone number does not work, the online chat button is just a picture and not a link to a chat page, and are very slow at responding to emails, far far outweighs any minor benefits. Order confirmation email stated would receive an estimated delivery date within 1-2 days. Over a week later received first delivery date which was then moved 3 times, sometimes as late as 11am on the actual day of arrival, meaning that in the end had to make new arrangements to be at home for a second day to receive. All of this going on without the ability just to speak to a human on a phone! And ironically, every single reply to emails I sent them was after their system had sent out the next change so the communication was just useless.
27 de noviembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Keiron,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
The current lead time on all orders is 3-18 working days, excluding weekends and bank holidays. Whilst we always try to adhere to the delivery dates that are provided, sometimes delays are experienced that are out of our control. We always communicate this with our customers at our earliest opportunity.
Although we can see that your order was still delivered within our lead time, we appreciate the frustration caused by the delayed delivery date and we apologise sincerely for any inconvenience that this may have caused.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
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