As with others here, I paid for a sample to be delivered three weeks ago. They then agreed to resend a replacement first class on Tuesday and that also hasn’t arrived. I would really like to place a b... Ver más
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Consulta las opiniones de los clientes
We were doing a reno of hall and required new oak thresholds, Love Skirting came up in online search, they had exactly what we needed. Phoned them up to ask how long the delivery would be and the assi... Ver más
Worst company I have ever dealt with. Absolutely useless. paid them for my order over 10 days ago , still haven't received my order. screening my calls, and ignoring me terribly
Ordered some samples nearly a month ago, despite following up 2 weeks ago they still haven't arrived. Tried contacting again and cannot get through. The terrible service received while ordering sample... Ver más
Información sobre la empresa
Escrito por la empresa
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Información de contacto
190 High Street, B6 4XA, Birmingham, Reino Unido
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,7
Malo
791 opiniones
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Poor customer service. Placed an order on 11 Sept for a few…
Placed an order on 11 Sept for a few samples. Invoice states that I will receive my order 3 to 7 working days - but still waiting. Tried emailing a few days ago and no response. Tried telephoning today and got constant engaged tone. Requested a call back today and no response. Not sure what's become of my order!
28 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Malcolm,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days.
An email has just been sent to yourself regarding the delay of your sample order, and as the email states, we will be processing a full refund for your order so you will be receiving your samples free of charge.
We would like to sincerely apologise for the inconvenience caused by this and we really do appreciate your patience. We hope to hear that you are happy with the samples you receive.
Should you wish to discuss this further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Excellent service very good…
Excellent service very good communication and excellent shipping
22 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Kieran,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Fantastic quality and great service
Lovely quality oak thresholds, really struggled to find these locally with my specific rebate requirements.
Fast and well packaged posting.
Would order again
Thank you
22 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Customer,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Hardwood cill lengths
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the following morning which said they would deliver within 2 days, amazing service,arrived well packaged. I will sort my materials out sooner next time to save the panic!!
14 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Hi Jimmy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
The Sales Team at Love Skirting
Excellent speedy service
Excellent speedy service. Good quality wood, perfect for the job.
6 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Terence,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent range of products
Excellent range of products. Had exactly what I was looking for. Dispatched in a timely manner.
6 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Robin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Threshold bar "solid oak"
Purchased another threshold bar from this company. Extremely pleased with quality of product and the packaging was excellent.
Delivered earlier than the estimated date and was kept informed by delivery company . Highly recommended
22 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Mr Knight,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good service, will use again.
Good communication and prompt delivery. Good quality product.
18 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Ritchie,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Ordering was easy & delivery on time
Ordering was easy & delivery was on time. Am really happy with my purchase. Good quality wood & perfect colour that I needed. Would recommend
18 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Ruth,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Great service!
6 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Robert,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Used Love Skirting a few times
Used Love Skirting a few times, sometimes it takes a reminder email but this time came on time and everything is great, you can’t argue with the quality of the products
16 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Dan,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Placed an order Saturday 2nd September
Placed an order Saturday 2nd September. No email confirmation received however money has been deducted. Have made attempts at contacting company via telephone (no numbers exist or constantly engaged) and emails and yet to still have a reply.
5 de septiembre de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Shelley,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
When your order was placed on 2nd September, it looks as though there was an error made when entering your email address which is why you didn't receive your automated order confirmation email from us. When you emailed us on Tuesday 5th September, a member of our Sales Team recognised this and updated your email address immediately.
We then responded to your enquiry straight away and confirmed the delivery date for your order.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Can’t get hold of company to discuss…
Can’t get hold of company to discuss collection of products ordered. Tried emailing, calling and live chat. No response. Collection window should be 48hrs from ordering but ordered one two weeks ago and still not received any email that they are ready to collect. Can someone please get back to me.
Order numbers: LS237738 & LS236786
15 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Isobel,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that your most recent order was placed on the evening of 25th August 2023. We are closed on weekends and have also been closed on the recent Bank Holiday Monday. However, an email was sent to yourself first thing this morning to confirm that your order will be ready to collect on Thursday 31st August.
The current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. Your order is being ready within 3 working days.
We have now also attached your other order, LS236786 to this order which will also be ready for collection on Thursday 31st August.
We are extremely sorry to hear that you are not happy with the service that has been provided, however, we really do hope to hear you are happy with the products you receive.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Nice Oak door sill
Ordered an Oak door sill. Arrived a week later. A nicely crafted excellent piece of oak. Looks great. If I had to be picky the email templates could do with a tidy.
25 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Tracy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Loveskirting made ordering simple and…
Loveskirting made ordering simple and sent my order quickly when I asked. Product is excellent and very good value.
1 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Tracy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Love skirting could not have been more helpful.;
Love skirting supplied exactly the material I wanted and when I needed more urgently, they shipped it on the same day that I placed the order.
Really quite excellent service!
2 de agosto de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Peter,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Respuesta de LoveSkirting
Dear Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that your order was placed on 20th July and then dispatched on 27th July ready for delivery with our courier. When orders are dispatched an automated email is sent straight away and depending on which courier is used, the tracking information is provided within the email. In your case, your tracking number was included within your dispatch email.
We apologise sincerely that delivery was attempted before the scheduled delivery date, but as nobody was available at the property at the time of delivery, the courier delivered your goods to a neighbour and a proof of delivery image was provided.
Another email has been sent to yourself since to confirm which neighbour your goods have been left with. If you experience any issues with locating your goods, please contact our Sales Team so that we can look into this.
Unfortunately, our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us via email in the meantime.
If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all customer enquiries within 1-2 working days.
Kindest regards,
Kate
Love Skirting Sales Team
My experience has been top notch!
Had been badly let down by another suppler. Turned to LoveSkirting who were: 1. responsive, 2. delivered exactly what we had agreed, 3. arrived well before needed.
My experience has been top notch.
19 de julio de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear The Shoregate,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to receiving your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Unprofessional
Transition I bought when delivered was not the same as the one on the website for photo. Company acknowledged the difference but are leaving the website photo the same (ie the wrong product!)
18 de julio de 2023
Opinión espontánea
Unbelievably slow and uncommunicative
When the items eventually arrived they were fine. It’s just a shame it was well outside their delivery window (3-18 working days), after they ignored my email asking when they would despatch and only once I opened a PayPal dispute.
21 de mayo de 2023
Opinión espontánea
Respuesta de LoveSkirting
Dear Sarah,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We would like to sincerely apologise for the delay in the delivery of your order. Whilst we always aim to adhere to our current lead times, sometimes we do experience delays that are out of our control.
We are extremely glad to hear that you are happy with the products you received from us and we really do hope to receive your custom in the future.
If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all customer enquiries within 1-2 working days.
Kindest regards,
Kate
Love Skirting Sales Team
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