LPOD Academy Opiniones 

70
•
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They're charging you £800+ just to match you with an instructor. They provide no additional support or assistance. They may try and offer you a retest management service for an additional fee. T... Ver más

Valorada con 5 estrellas sobre 5

I contacted LPOD last minute about a driving test I had booked and needed an instructor. Without hesitation Rebecca was more than happy to help me. Literally the next day we did some hours driving and... Ver más

Valorada con 1 estrellas sobre 5

Simply the worst customer service I have ever experienced. Booked my daughter on an intensive course and the LPOD office was awful. Their staff need training on how to deal with customers and their... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ 5 Stars I had a great experience with LPOD Academy! The whole process was fast, friendly, and super efficient. From booking to passing my test, everything ran smoothly. My instructor was reliab... Ver más

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Información sobre la empresa

  1. Autoescuela

Escrito por la empresa

Helping learner drivers like you pass their driving test seemlessly and quickly. We provide intensive courses that tailor learner's needs and remove the 'stress' from learning to drive. We learner drivers pass their theory & practical as smoothly as possible.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

70 opiniones

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1 estrella

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2,7

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(70)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A Very helpful course!

It was a really helpful and quick corse. Just watch the videos, then complete the follow up questions. Everything is split into topics which means that the video are short, sweet and easy to get your head around. Can’t recommend it enough. It was all done in two weeks and I passed first time!

25 de febrero de 2022
Opinión espontánea
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Respuesta de LPOD Academy

Hi Ben, thank you for leaving the review. We appreciate your comments and we're glad you've found great use in our theory course. We wish you all the best with your driving test! LPOD Team

Valorada con 5 estrellas sobre 5

Wonderful experience! Passed first Time.

I’ve had a wonderful experience with Lpod academy. Becky my driving instructor was amazing, very professional in her teaching and just great all round with lessons/ lesson planning. I was pleased to pass first time today. Couldn’t have done it without her help, thank you!

23 de febrero de 2022
Opinión espontánea
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Respuesta de LPOD Academy

Hi Meli, thank you for your review & we're happy you found your lessons an enjoyable experience! Many thanks, LPOD Team

Valorada con 5 estrellas sobre 5

I booked a beginner course and my…

I booked a beginner course and my instructor was Becky. I found the company very good and helpful throughout the whole process. I have autism and decided to do a semi intensive course which helped me adapt to driving that suited my learning ability. My instructor planned my training and had lots of road experience out of town and drove to other places. Very happy with full service and would recommend to anyone doing an intensive driving course.

19 de febrero de 2022
Opinión espontánea
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Respuesta de LPOD Academy

Hi, thank you for leaving this review. We're glad you found your instructor Becky useful! We'll share the comments! Happy driving from the LPOD Team!

Valorada con 5 estrellas sobre 5

Really amazing service and handling of…

Really amazing service and handling of any queries I had, and paired with a great instructor Dave who made sure I was test-ready for my practical test. Would recommend x

18 de febrero de 2022
Opinión espontánea
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Respuesta de LPOD Academy

Hi,

Thank you for leaving this review. We are glad you've felt that our service was amazing. All the best from the LPOD Team!

Valorada con 5 estrellas sobre 5

Very professional company

I booked a 35 Hoyr course in Kettering. My instructor Claire was amazing . She was polite friendly and professional. The team were extremely helpful and sourced my driving test for near end of my course. I was let down by another company and my mum booked this god me. I passed first time and happy to report a great experience.

18 de febrero de 2022
Opinión espontánea
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Respuesta de LPOD Academy

Hi Amy, thanks for your review. We are very to of helped you pass your driving test. Safe driving! LPOD Team

Valorada con 1 estrellas sobre 5

DONT USE THEM!!

DONT USE THEM!!
I bought 25hr intensive course with them. From the first lesson, the driving instructor Claire kept cancelling my lessons at the last minute. I end up having 2hour lessons with her while paying intensive course rates because she can’t fit me in her calendar. Furthermore, most of the lessons I have were 6-8 am. Yes, AM, in the morning!!! I didn’t say anything cuz my test was coming and I really wanted to get this done. But even I got up at 5.00am for her lesson, she still canceled me at the last minute!! In total she canceled on me 6 times! 6!! She ghosted me multiple times when I ask for future class schedule!! After 22 hour learning, she told me I was not ready to take my test so she won’t lend me her car for that. Well of course I am not!!! She didn’t even teach me parallel parking at that moment! Please bear in mind I had 25 hr driving learning experience before I started course with her. So I was not starting from scratch.

After I informed LPOD I would no longer continue with them anymore, they suddenly became very rude and refused to give me my booking reference number of my test. Just as when I thought things can’t be worse, I realised yesterday that they cancelled my test after 4 MONTH since i informed them I want with them. Their reason was ridiculous: as you are not an active student anymore, we decided to cancel your driving test. This is unacceptable at all for exact reason that they can’t manage my test because I am not their student. Now everything goes back to square 1 and I have to rebook my test god knows when I can find a suitable date and test centre. Reading all the other reviews, I realise how much I love their pettiness when they trying to screw you over but still write you something like ‘ We appreciate your comments’.

Overall, don’t use them. Don’t waste your time and money on them. They are going to take advantage of you as much as they can. LPOD academy, If there is negative star, you will be minus 5.

12 de febrero de 2022
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Respuesta de LPOD Academy

Hi Raven, thanks for your review. We welcome any positive or negative reviews as it allows us to improve our services and understand the concerns at hand.

We're sorry to hear you felt our service was not up to standard. Please send us an email to customercare@lpodacademy.co.uk so we can have a look into this further.

Kind Regards,
LPOD Team

Valorada con 3 estrellas sobre 5

Beware - be sure you read all T&Cs and FAQs before you commit

Firstly, booking was straightforward, a suitable (and it turns out very good) instructor was appointed for my daughter, and she passed the theory test successfully. At the end of the programme of lessons she took but failed the practical test (3 weeks ago).
Today I contacted LPod (via its online chat) to ask how to arrange the free retest, but was told this has to be done within 7 days of the test failure. No satisfactory reason was given, just a repeated reference to their T&Cs.
The communication from the company all through the process has been poor, with no clear step-by-step explanation of what happens at each stage. It seems the most important information is buried in the T&Cs (and in some of the FAQs) on the website, and not sent explicitly to the customer on booking.
Overall I am disappointed in the company's inflexibility and to acknowledge its poor customer care.

6 de diciembre de 2021
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Respuesta de LPOD Academy

Hi Paul,

Thank you for your message.

We appreciate you may not feel our service was up to our usual standard.

We're sorry to hear that there was no pass back in November. However, all bookings over the silver 20 are entitled to the free retest but if a candidate fails, any claim of a free retest must be made in writing to our email within 7 days of a fail.

This allows enough time for candidates to assess their choices and options moving forward.

As we had received your request today on the 6th December this does unfortunately mean that we can't honour this request no longer.

If there is anything else, you would like to raise, please send us an email to customercare@lpodacademy.co.uk.

All the best,
LPOD Team.

Valorada con 1 estrellas sobre 5

Do NOT use this company......

Do not use this company......
My son had a Gold course booked and undertook with a really great, caring driving instructor called Dave.

However, my son failed on the first and second attempts (which we do not believe is anything to do with the quality of instruction but for other reasons).
However - the very important info to remember here, is that when you complete your course of lessons - you go to the bottom of the list, when it comes to effort and focus for this company. So they claim that the reason it takes them so long to rearrange a test for you, is because of the Covid effect. We now know, it is because LPod do not want their instructors being focussed on retakes. So we waited and waited, and chased and waited - and when we threatened legal action, by way of the small claims court - we miraculously received a new test date.
My advice to all is if you are tied into this company for a lesson package right now - and dont pass first time - cut your ties with them immediately and download a test cancellation checker app. You will then retain control of a new test date.
My son failed yesterday - for the third time - but using the App to check for a new test date, we today have a new test date of 5th January.
So then if you work out 45 lessons at £29 = £1305, you have no clue as to where the £400 left from the original total value has been used. Easy money made under very tenuous circumstances - avoid at all costs!!!

3 de diciembre de 2021
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Respuesta de LPOD Academy

Hi Carolyn,

Thanks for your review.

We take reviews positive and negative seriously.

We are dissapointed to hear you feel it was necessary to leave this review. At no point was the course booked gone against our usual procedures.

It was initially when we booked a retest after an intial fail, that you voiced your concerns on our procedures of sourcing a retest appointment. The most recent retest was booked due to a candidate having a suitable test date that was swapped to which they weren't going to attend, to which we provided for your booking.

COVID has brought a huge strain to driving tests and with legal threats over a situation out of our control, this does seem to be unfair in these circumstances.

With driving instructors also having a busy diary, accepting too short notice cancellations are tricky and not always suitable. There was once an occasion where you moved the test date to an earlier one, but our instructor Dave could not attend, for this reason, we had to emphasise, waiting for a cancellaiton had to be with sufficient notice.

We're sorry to hear that another fail happened. But as mentioned, we still had to follow our procedures when allocating a retest.

Regards,
LPOD Team.

Valorada con 1 estrellas sobre 5

Absolutely Appalled

Absolutely Appalled, 1200 words isn’t enough to cut it. 8-14 day course was booked, that course was rushed in 5 days. It DOES NOT state ever in on the site it’ll be completed any sooner, the person DID state to the instructor they had ADHD and yet 8 hours a day in a car for five days is the suitable way of dealing with this. The instructor has ALL messages of my concerns LPOD claim I didn’t express any issues during training, I did to instructor. As I was lead to believe he was a contracted driver who isn’t even an employee but someone who works for an agency. The instructor claims my progress was slow hence was I was NEVER taken to the test routes and yet, a student who is apparently not making progress is good enough for their 8-14 potentially + day course squeezed into five. The customer service has been terrible, no care, no offer to help. COVID IS NOT an excuse I’m sure we are all tired of hearing this. This company may well have deserved its 4.7 star rating but PEASE have a look at other company’s as this has taken a massive blow to quality standard and false advertisement. The instructors want you in and out as fast as possible. You will NOT get what you pay for.

28 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company completely let us down

Company completely let us down, driving instructor that was allocated was very inefficient in organising his diary and would not commit to definite dates and times so we cancelled course. Lpod then refused to give me my deposit back even though I had cancelled within their terms as no start date had been confirmed by ADI.
Extremely disappointed and now out of pocket. Be careful before you book an intensive course with this company

4 de septiembre de 2021
Opinión espontánea

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