LRM Goods Opiniones 

I am waiting for a reply from you on 2 faulty backpacks I returned, which I evidenced with videos and pictures - I’ve been chasing you for a month to resolve this. You don’t reply to emails, instagram messages and there is no phone number. When will I receive a refund for my faulty products? Terrible customer service - you used to be trustworthy, now the products come with broken elastics, zips that don’t close and no refunds or responses. I previously purchased with you with no issues, but now I never would again. When will I receive my refund?

Ordered two of the new wash bags and love them 🫶🏻 beautiful colour, excellent quality, and quick delivery

I recently discovered LRM, and I am incredibly impressed—perhaps even a little obsessed, (I've gone a bit overboard and purchased several styles!). I used to be a fan of designer bags, particularly from Coach and Mulberry, but I absolutely adore these bags and will definitely be an LRM girl from now on!

Now, I just need to plan my autumn/winter collection!

Edit refund eventually received 18th July

Have a number of LRM bags and love them but ordered the leopard heart bag came with gold mark, scratch on bottoms and loose threads where the stitching hasn't been done correctly. Returned 4 weeks ago and after chasing they replied saying nothing wrong with bag and they were returning. I stated I didn't want faulty bag back and asked for refund under consumer act and sent photos of the faults. Now just over four weeks later no bag and no refund and again no response to emails so now having to issue claim against them

Purchased the fleur Leather bag and on the first use it literally fell apart! The zip fell off and the strap broke, it seems like the stitches didn’t go through the leather. I emailed the company and explained and their response was it’s out of the 6 month warranty! These are occasional bags and are marketed as such and therefore many customers won’t use them all the time.
How to lose a customer in 5 seconds!! I won’t buy again. If they’d looked at my account they would see I have approximately 10 of their bags so they can see I’m a genuine customer or at least I was.

Second LRM bag bought as a present, my friends love these! they don't have as many colour options as they used to which is a shame. but still fabulous bags

I purchased my Rosie Circle leather bag a few years ago, and to this day, it remains one of the best fashion investments I've ever made. The craftsmanship is outstanding—beautifully stitched, with supple leather that has aged gracefully. It’s the perfect blend of vintage charm and modern sophistication.

I’ve received countless compliments on its unique circular shape and minimalist design. Despite its compact appearance, it holds all my essentials comfortably without ever losing its shape. The strap is durable and comfortable, making it my go-to bag whether I’m running errands, out for dinner, or traveling light.

Years later, it still looks just as stylish and has held up beautifully—no fraying, no fading, just character. If you’re considering getting one, don’t hesitate. The Rosie Circle bag is a true classic that only gets better with age. Absolutely love it!

I love all my LRM bags and accessories especially the fleur hip bag. I have this in burgundy and cream, both personalised. Such good quality Italian leather, and great value for money.

Excellent speedy service for excellent quality products. And when I had a query, the team responded quickly. Have bought a few bags for myself and other family members

I’ve have bought bags from LRM for the last 5 years and have always been so happy with
1.The fabulous bag quality
2.The packaging and time sent
3.The amazing customer service
(Why I’m surprised to see some reviews but I do know their systems were down a couple of weeks ago)
As buying about 5/6 bags of them I’ve returned a couple to exchange and one refund and have NEVER had ANY trouble in the process.
The bags always get compliments and bags I’ll keep for ever as they are so well made, classic and timeless.
Don’t think twice about buying from them, as I know I’m a fussy customer and a perfectionist and I’ve been so happy with every purchase.
X

I have now found my new accessories company. I have purchased a bag from them and it's beautiful. I also asked them to engrave a bag that I didn't have my name on it from a previous purchase and nothing was too much hassle. A fantastic company and their bags are exceptionally well made.

LRM are the BEST OF THE BEST at Customer Service. Not only do they have the most amazing quality handbags, but their customer service is second to none. I have several of their gorgeous handbags, but a clip broke on a favourite one. Thinking that was the end of my handbag, I contacted LRM who promptly sent me a replacement Foc. Thankyou. I get so many compliments on their unique bags, and it’s well deserved. Thankyou for wonderful customer service. Much appreciated.

When you are buying from this company, make sure that you are not planning to return the goods as they'll not reply to your email! I emailed them to say that I would like to return my bag and asked to advice on how to proceed. They did not reply and I decided to buy my own return label and informed them afterwards. The bag has been returned and still no update from them about the refund. This will be the last time I'll be buying from this company!

Updated - I've heard from LRM and had contact but social media. My query is being sorted.

I'm trying to arrange a refund/swap for a vag purchased recently. Although my first 2 emails received a response the rest and an attempt at online chat have been unanswered. I wondered if they have folded?

I got my bag right away, but it wasn't the quality I was expecting, so I asked for a return. The process was a little slow, as I had to email someone to ask permission to send it back. All was agreed upon (although begrudgingly on their part), so I went ahead and posted the bag through Royal Mail's tracked delivery service. That was over a month ago. I've still not heard anything or received my refund. I'm deeply concerned, as any email I send bounces back. No one is answering the live chat either. I am not holding out much hope for my money, but I will keep trying, and if all else fails, I'll make an official complaint. This has all the signs of a company on the brink of administration.

Lovely service, I've bought a few bags and each time I have not been disappointed. Great quality and speedy shipping.

Bought a bag in cream smooth leather. The bag had clearly been hanging around in their shop for a while. it had marks on the front, chipped glazing on the sides, marks to the suede on the inside and to top it all they left the security tag on it so I couldn't use it even if was ok.
I sent an email over Easter and got a reply Easter Monday requesting more photos. I promptly sent the photos and haven't heard anything back from them for the week. not even an acknowledgement.
Oh but I did get an email requesting that I fill out a review form which I am sure they wont be adding to their website.
very disappointed as this is a bag which I already have in a different colour and thought a summer cream would be great. But it already looks used and I had only taken it out of the box.

No I can not recommend you purchase from this company. the communication is poor. And the products are hit and miss.
I await my refund so I can buy a bag else where.

Update - got a refund but they deducted £11.44 and they have blocked me sending emails to them.

LRM are a fantastic company, I’ve purchased quite a few bags from them now and each one always comes perfectly wrapped and the quality is amazing. Something else that is amazing is the customer service, if ever I’ve had a query or a question they are so fast to respond and sort anything if needs be. I will definitely be purchasing more bags from them!

I bought my first LRM bag in 2021 and it’s still in fab condition.
I have recently bought my second bag and contacted the team through their website for a second strap. They responded the same day and found one for me in store. I was so happy with the customer service I received 😁

Wanted a bag that had sold out and they managed to source one for me. Amazing customer service and I will be buying again in the future!