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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AMATEURS. AVOID. My item arrived damaged because they used a single layer of thin tissue paper for protection. It took a days to get through to customer service, I had to comment on their instagram... Ver más

Valorada con 5 estrellas sobre 5

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Ver más

Valorada con 5 estrellas sobre 5

My cream Lola Tote is such a great investment- smart, durable, versatile- a great sized bag for shopping/ gym / travel. I add an LRM long patterned strap for a jazzy look. The long zipped closure, plu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These high-quality bags are truly remarkable. I've built up quite the collection, the most recent addition being the Phoebe which I use daily! Whenever I'm in search of a special gift, these bags and... Ver más

Información sobre la empresa

  1. Tienda de productos de cuero

Escrito por la empresa

Personalised leather bags and accessories


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

236 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 42% de las opiniones negativas

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3,6

Todas las opiniones

(236)

65 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lovely Leopard Print Heart Bag

Pre-ordered the leopard print heart shaped bag which was due to be dispatched on 21 March, however received notification yesterday that it been shipped. Arrived very quickly via DPD and I love it, lovely soft leather with a slight shine to it and as leopard is now considered a natural I’m sure I will get loads of use out of it.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Black Circle Bag

I’ve just ordered the black circle bag, received within 2 days of my order and it’s fabulous. I wanted a nice structured little bag and this is perfect. Looks a lot more expensive than what it was

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service & products

Amazing customer service and great quality products. I keep going back to add to my collection. LOVE this company

19 de diciembre de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you Michaela! So glad you are happy with your latest purchases x

Valorada con 5 estrellas sobre 5

Beautiful products, incredible service!

Beautiful products and incredible service - I messaged on Instagram to enquire about seasonal colours, and the staff who assisted went out of their way to help. They located the last of a specific shade, personalised it and managed to include the exact strap I was after - honestly some of the best service I have received.
The bag is beautiful (Lola tote, orange), and will be perfect as a holiday/travel bag, as well as for carrying my work stuff and going to gym - perfection!
It is a female founded small business, and the product range is gorgeous - this is just my first purchase, as I already have my eye on the Fleur bag (just waiting for the new season shades to drop!).
Highly recommend, you won’t be disappointed by the quality or the service - big 5 stars from me!

6 de febrero de 2025
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you for this lovely review. We love the orange Lola and keep your eyes peeled for new Fleur colours!

Valorada con 5 estrellas sobre 5

I have bought a few items from this…

I have bought a few items from this company before and absolutely loved them. I had some Christmas money and have had my eye on one of their tote bags for a while now. I spotted one in their outlet store and immediately put it in my basket but for some reason it would not go in!! I reached out to their customer service team to help and they responded immediately and sorted me out quickly and easily. So impressed with their service and really looking forward to receiving my beautiful new bag. Thank you so much to Rachel for all of your help xx

16 de enero de 2025
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you for sharing Amy x

Valorada con 1 estrellas sobre 5

Disgusting service - order not received, no communication

I placed an order on the 5th January spending £80.
I have not received my order and have sent several emails, no response. The phone number is out of service too.
Disgusting service. If I could give them zero stars I would

5 de enero de 2025
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Amy

Thank you for your pre-order! As discussed in our emails, your pre-order bag will be on its way as soon as the delivery arrives. We appreciate your patience while waiting for the colour to restock. We've also offered alternative colour options for you to choose from but as agreed over email you are happy to wait.

Valorada con 1 estrellas sobre 5

£145 Order not received!!! No help from customer service

I have ordered from LRM before a few years ago a circle bag for my friend as a gift and it was fab!
In December 5th I ordered two circle bags £145one for me and a gift for my sisters birthday to be delivered to her to her address in her name and correspondence to her email as I was moving house thought be best option.
We have never received our order and I’m shocked at poor customer service. We have emailed got one response to say looking into but nothing since,and still no bags. I understand that delivering to Ireland May be slower but the lack of communication is terrible and not sure if we will receive.

5 de diciembre de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Catherine

We’ve just received an update from Royal Mail and AN Post. Please check your emails to arrange a replacement, refund, or credit note. We’re really sorry for the delay – we've been working hard with the courier services to track down your order, but it’s taken longer than expected. Thank you for your patience!

Valorada con 5 estrellas sobre 5

I have to say

I have to say, I’m shocked by some of the reviews here. I’m on order five totalling 10 items and I can’t fault a thing. Beautiful quality, outstanding customer service. Huge fan!

11 de enero de 2025
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you so much for this lovely review.

Valorada con 1 estrellas sobre 5

Customer service and wrong strap

I ordered a bag, paid for 3 days delivery, it never came, after numerous phone calls and emails and the promise of it being posted I eventually received the bag about 4 weeks later but not with the right strap, I have now emailed 5 times with no response to any of these emails, customer service is terrible!

12 de diciembre de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Marie

We have just responded to your email around 10 minutes ago- and we have received a reply from yourself.

As agreed we will refund you for the incorrect chain that was sent, that will be processed today.

Sorry for the delay with dispatching your pre-order before Christmas, we had really long delays with our shipments but we did deliver in time for Christmas.

Many Thanks
LRM

Valorada con 5 estrellas sobre 5

Fantastic customer service

Hi, I just wanted to say thank you so much for adjusting my delivery to come after our holiday. The bag has arrived and it is beautiful. Thank you so much your customer service has been amazing. This is my 3rd purchase and I will definetly be coming back for more.

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Fabulous Ellen bag exactly as described. Arrived very quickly. I needed to contact them (on chat) regarding delivery, they were very helpful and I would not hesitate to buy from them again. Good price too .

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous bags & amazing customer service

I recently bought a Pippa bag which is the perfect size with gorgeous leather I did however prefer another colour I contacted LRM Rachel was unbelievably helpful couldn’t do enough and sourced the colour I wanted I also bought 2 more pippa bags I love the soft leather and gold zip and buckles looks so expensive would love a bright yellow to go with my DM ‘s

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Fleur Hip Bag of dreams

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will be buying more bags soon!

Love the Rosie and Pippa bags I recently bought for my sister and I. The style, colours and finish are amazing. Love the personalisation of the bags too! Very happy with the service and our purchases, we will be buying more bags soon!

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my LRM bags!

I have many bags from LRM and they are all such great quality. Delivery was fast and when I had a small issue with the zip of one bag the customer service team were excellent and sorted the issue quickly.

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely quality bags

Very efficient, personal service. I have invested in many bags and finally I have found a bag from LRM that is made from the best materials, looks great and is very practical. I have 3 teenagers that don’t believe in putting anything in a bag but now they have a Pippa hip bag they take it everywhere.
I intend to invest in more LRM bags to add to my collection.Well done LRM

10 de junio de 2024
Opinión espontánea

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