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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Existing customer that has bought 3 bags but the most recent experience has put me off purchasing anymore. I ordered a tote bag that was listed as pre order and would be dispatched on 1st October. I e... Ver más

Valorada con 1 estrellas sobre 5

AMATEURS. AVOID. My item arrived damaged because they used a single layer of thin tissue paper for protection. It took a days to get through to customer service, I had to comment on their instagram... Ver más

Valorada con 5 estrellas sobre 5

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Ver más

Valorada con 5 estrellas sobre 5

My cream Lola Tote is such a great investment- smart, durable, versatile- a great sized bag for shopping/ gym / travel. I add an LRM long patterned strap for a jazzy look. The long zipped closure, plu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos de cuero

Escrito por la empresa

Personalised leather bags and accessories


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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3,5

Todas las opiniones

(237)

66 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The BEST bag

I can't say enough good things about my LRM bag—it's the perfect blend of style and functionality! The quality is top-notch, with every detail thoughtfully designed. I absolutely love mine and can't wait to purchase another!

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Bags and Customer Service

Ordered a bag from LRM and absolutely love it. I contacted the team as I had a couple of queries before purchasing and they were super helpful! Could not recommend this company enough!

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and products

Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love my LRM bags

I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!

1 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful bag

Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am completely the target market for…

I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!

1 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful bags

I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.

Fantastic service with immediate delivery, I highly recommend thus company

1 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst company

The worst company I have ever had the misfortune of dealing with. I sent back a FAULTY bag at my expense. I received a credit note code which didn't work to buy another bag. I was promised £39.99 will be refunded to me and I am now at 24 emails to company. The ladies are running this comapny into the ground item by item and losing clients left right and centre. Shameful treatment of clients and still have the nerve to ask on IG "why do you only buy bags on sale from us? " I suspect I will never be refunded. Out of pocket too for over £100.

15 de agosto de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Agnes,

Sorry to read your very negative review. You purchased a sale item that you weren't happy with the quality, understandably we sent a credit note out to use on our website as our sale items are non-refundable. Unfortunately, after several attempts, the credit note didn't work on your end. So we suggested you purchase the item and receive a refund, which was actioned this morning. I am a little confused as to why you have left us such a negative review when we have done exactly what was asked and your replacement bag arrived yesterday. Communication has been a little slower than usual as we are a very small team and balancing summer holidays like most small businesses. I hope you are pleased with your new Phoebe Phone Bag and if you need anything else please contact us at hello@lrmgoods.co.uk

Valorada con 5 estrellas sobre 5

I have 3 LRM bags and 1 due to arrive…

I have 3 LRM bags and 1 due to arrive tomorrow. I am in love with each one. Delivery is very quick, the bag comes very carefully packaged and the quality will not disappoint. The Emma bag is perfect size for me as a type 1 diabetic I am able to carry my insulin, testing kit and a small sugary drink, all organised perfect and easy to find. Thank you, one very happy customer here.

15 de julio de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Suzannah - thank you so much for this lovely review. Glad this bag fits all of your needs, we do love the Emma for organisation too!

Valorada con 1 estrellas sobre 5

Appalling Customer Service

Ordered a bag on 1 June 2024 but to date I have not received it. Money been taken from account. I have sent numerous emails with the promise I should receive the bag by the end of June. Still waiting. Customer service is appalling. Initially I received replies but now this has stopped.

1 de julio de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Hi Jeanette,
Sorry for the slower dispatch on your cream sandy, this bag was on pre-order hence the slower than normal delivery. We have listened to our customers and you will see that we have introduced a new pre-order feature to our website which makes this much easier to see and to understand dispatch dates. We really hope this helps.

I have just sent you an email, please check this out.

Many Thanks

Valorada con 1 estrellas sobre 5

Only buy from this company if you are…

Only buy from this company if you are 100% certain you won’t need to return anything.
I fully complied with their returns policy and returned a handbag using signed for delivery service . The tracking tells me it was delivered but they have refused to refund me as they can’t find the parcel. I don’t think this should be my fault! I am now £100 out of pocket, so disappointed. Terrible customer service and very slow replies to emails. I have complained and no response. Beware!!

16 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

Ordered a popular bag from this brand, when it arrived, the bag smelt horrendous; almost like burnt plastic! I left it to “air” out in hopes it was just the packaging but the smell did not dissipate. I contacted LRM on 15th February 2024 with my concerns and a lady called Rachel said she would look into this for me, as it may be down to the tannery in Italy they use. Fast forward a few weeks! They agree to send out a replacement bag but I would need to return the smelly bag back to them, of which I did in a timely manner and sent proof of postage in the same email chain. (15/03/24) No updates since. I have reached out and asked for an update of which I have had no response, despite your automated email saying 24hour response time! I have essentially paid for an item I don’t have and nor seems like a replacement is ever likely and at £50 a bag it’s not exactly a small loss. LRM was a small brand that I started supporting and have purchased a few items previous to this issue without any fault. It is such a shame your customer support has ruined your brand for me.

15 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best bags I've owned.

I have purchased three different bags from this company since discovering them and ALL of them are fabulous! Such great quality, stunning colours and range of shapes and sizes. They have some real classic staples that you can use year after year. I always recieve so many compliments when using their bags and I can't recommend them to people enough.

31 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing bag

Amazing bag . This time I purchased the Fleur bag . I have a Rosie Circle as well . I love the Fleur for it is very light and as described takes all I need in a handbag and more . Love the two straps with it as well . Customer service as always amazing , always available when a query on anything . Delivery is super quick . Thank you so much and please can you do a Navy one for winter and some more bright colours for summer . I love LRM bags .

19 de marzo de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you!! Keep your eyes peeled as lots of Spring/Summer colours launching on 4th April & 29th April!

Valorada con 5 estrellas sobre 5

Lovely handbag from a woman owned business.

I recently purchased one of their new releases, The Fleur, in black. It’s a lovely hip/sling/crossbody bag. It has 2 straps. The thinner leather one is a bit short for my liking - that’s just a person preference. The thicker, second strap is quite nice and comfortable for me. Adore it!! I try to purchase as much as I can from small businesses - especially if they are women owned. I have a couple bags from LRM, including their Pippa bag. LOVE it, too. As I have bad hands and dexterity issues, using a bag with a top handle is just far too much and if I use a shoulder bag for more than 30 minutes, l'll be regretting it for days to come. These crossbody/hip/sling/waist bags are absolutely brilliant! With this new bag of theirs, The Fleur, I'm able to put all my normal items that I put in the Pippa, as well as a reusable shopping bag that I try to always carry. I look forward to spring and possibly some bright colours in this Fleur style. It’s a great sized, gorgeous leather bag - that is not too heavy. I cannot recommend it enough. A big thanks to the lovely women who own LRM and their staff for packing the bag so nicely and getting it out to me - even with all my “asks". I have a bit of an obsession with high quality handbags and own many overpriced, designer bags. However, LRM bags are the ones I go to first. The Fleur and Pippa are just fabulous, on trend, well-made handbags.

7 de marzo de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you so much for sharing LoriAnn - We hope you like the new spring collections launching soon!

Valorada con 5 estrellas sobre 5

Absolutely love the Lucia woven bag

Absolutely love the Lucia woven bag. Was given it for my birthday with the matching Lola tote bag in black. Gorgeous leather with a beautiful suede lining.
Have received loads of compliments. Will definitely be ordering again in a nice summery colour. Thank you LRM.

14 de febrero de 2024
Opinión espontánea
Logotipo de LRM Goods

Respuesta de LRM Goods

Thank you for your feedback, we are so pleased you love your Lucia and Lola Bags, what a lovely pair :)

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