LSD & BSD - Landscaping & Building Supplies Direct Opiniones 2430

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Ver más

Valorada con 3 estrellas sobre 5

Lead in time at the date of ordering was 7 working days. This was amended to 15 working days. Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Ver más

Valorada con 5 estrellas sobre 5

Excellent service being a remote area of Scotland we struggle a lot with getting materials delivered but that wasn’t a problem from LSD not only were there prices reasonable but delivery was easy and... Ver más

Información sobre la empresa

  1. Proveedor de materiales de pavimentación
  2. Vivero
  3. Proveedor de piedra natural
  4. Proveedor de arena y gravilla
  5. Proveedor de piedras

Escrito por la empresa

Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Good communication

Good communication. Thank you Manuel for all your help. Amazing delivery drivers and placed it where I needed it. Good product price as well

29 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent service being a remote area…

Excellent service being a remote area of Scotland we struggle a lot with getting materials delivered but that wasn’t a problem from LSD not only were there prices reasonable but delivery was easy and reliable, we were kept in touch from ordering right through to delivery morning. Would highly recommend LSD and would definitely use again

27 de abril de 2026
Valorada con 5 estrellas sobre 5

Professional Service from start to finish

I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I placed my order I had a phone call to arrange delivery. My order was with me four days after placing the order and the delivery driver was very helpful. The product arrived well packed and LSD order was the extra slabs I needed to complete my patio being laid.

24 de abril de 2026
Valorada con 3 estrellas sobre 5

Lead in time at the date of ordering…

Lead in time at the date of ordering was 7 working days. This was amended to 15 working days.
Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficult for this reason.
The driver was not instructed to contact me on the day of delivery to confirm. This did not happen.

16 de abril de 2026
Logotipo de LSD & BSD - Landscaping & Building Supplies Direct

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

Hi Catherine,

Thank you for taking the time to leave us a review and share your feedback.

I would like to sincerely apologise for the delay with your order. The Croftstone walling is supplied directly from Marshalls, and as one of their online retailers, we rely on them to arrange delivery. Unfortunately, they were awaiting new stock, which extended the lead time by an additional week.

We had also requested delivery via a crane vehicle; however, as Marshalls manage the logistics, the final decision on whether to use a crane lorry or a courier is made by them. Unfortunately, we were not informed in advance which option would be used for your delivery. In addition, we always request that drivers contact customers before arrival, but because a third-party courier was used, this sadly did not happen on this occasion.

I am very sorry for the inconvenience and frustration caused. I will be speaking with our Marshalls representative to understand how we can improve communication and service moving forward, so we can keep customers better informed throughout the process.

I am pleased to hear the delivery was ultimately completed successfully.

Kind regards,

LSD

Valorada con 5 estrellas sobre 5

Great company to deal with.

The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have their replacements successfully redelivered. I was very pleased to deal with this company and would not hesitate to do so again.

2 de abril de 2026
Valorada con 1 estrellas sobre 5

Incomplete order &. No response from email.

Only received 1 item out of the three samples ordered. Messaged to discuss...zero response. Will be ordering my stone from elsewhere.

9 de abril de 2026
Logotipo de LSD & BSD - Landscaping & Building Supplies Direct

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

Hi Richard,

Thank you for taking the time to leave a review.

I’m very sorry that you did not receive a response sooner. I have located your email in our sales email spam folder, which explains the delay.

In our communications, we do ask customers to contact us via our customer service email address. Additionally, the sample ordering page notes that only one sample of each stone can be ordered. This is due to the natural variation in stone, where tones and colours can differ significantly. To fully appreciate the range, it is often necessary to view multiple paving slabs, as samples are intended only to give a general indication and often come from the same paving slab.

We had requested three samples from our supplier just in case, but unfortunately, only one was provided. This was dispatched to you as soon as we received it. At that point, we should have processed a refund for the additional samples; however, this was overlooked, and only the sample was sent.

Please accept our apologies for this oversight. I will arrange your refund immediately.

Kind regards,
LSD

Valorada con 5 estrellas sobre 5

Efficient, high standards and communicative

LSD undertook a medium sized garden landscaping job for us. It was tough work but all done incredibly efficiently and well.
From the outset Alex, Kris and the team were very responsive, listened to what we wanted, were patient with a few changes of mind along the way and quick to get things done.
The team were always courteous and left things tidy. Crucially, everyone was communicative and responsive - vital when you’re managing a project.
The workmanship was of excellent quality and the finished garden looks fantastic. I would recommend the team
highly.

9 de marzo de 2026
Valorada con 5 estrellas sobre 5

Friendly and helpful.

Friendly, helpful, and competitively quoting without having been advised of competition’s quotations. They also included VAT in their quotation which isn’t always clear with other company’s quotations. But above all else, we were able to talk to a real person !

16 de marzo de 2026
Valorada con 5 estrellas sobre 5

Easy to order

Easy to order. Was promptlyinformed about the order and its progress via email. Detailed information about the order, what to expect to happen when delivered and what to do was explained in detail. Good range of products.
Following the delivery of paving slabs, I contacted LSD on live chat as I felt the images on their site and the description of the colour of the slabs did not represent the colour of the slabs I received. They were easy to contact and quick to respond. Despite the difference in colour expectations I have given the company 5 stars for their customer service and the quality of the product.

12 de marzo de 2026

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