LSD & BSD - Landscaping & Building Supplies Direct Opiniones 2430

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

8 jul 2025

Hi Mel,
Thank you for your feedback. We're truly sorry to hear that you're not entirely happy with your recent purchase of the plastic manhole handle covers.
We understand that while the product was accurately described as plastic and detailed photos were provided, your expectation of the material's feel or durability might have been different. We appreciate you highlighting this, as it helps us consider how we can better convey product characteristics in the future.
Regarding the delivery charge, we aim for full transparency, and the fixed cost is clearly displayed before checkout. We have opted for a fixed delivery charge so everyone pays the same. We recognise that for a small item, this can feel disproportionate, and we regret any disappointment this caused.
We value your business and your honest input.
Kind regards,
LSD

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

4 jul 2025

Hi Will,

Thank you for your feedback. I'm truly sorry for the continued issues with your sample delivery.

As previously explained, the samples from Marshalls, Global Stone, and Talasey Natural Paving are sent directly. While we promptly sent our sample, I sincerely apologise for the accidental inclusion of an incorrect sample in your parcel.

After our last conversation, I processed a full refund and personally followed up with all suppliers regarding your outstanding samples. I'm genuinely sorry to hear they have still not reached you, and I understand this is far from ideal.

I'm glad you've been able to get the samples you needed elsewhere.

Kind regards,
LSD

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

5 jun 2025

Hi Ash,

Thank you for your review regarding your purchase of Pavetuf Clear. We understand your frustration and appreciate you taking the time to share your experience.

We want to clarify the steps taken regarding your complaint. As you mentioned, we did receive your ticket and the accompanying pictures. We subsequently forwarded these directly to the manufacturer for their assessment.

The manufacturer confirmed that the product you received is within its expected lifespan and meets their quality standards. They advised us that the "foul odour" you described is characteristic of a chemical product of this nature, and the presence of any minor particles, if present, did not indicate a defect from their end. Furthermore, we did not receive any images of the product in use or of the "black bits" after application, which would have been crucial for the manufacturer to assess a potential issue with the sealant's performance once applied.

As per our standard policy, and in line with the manufacturer's stance that the product was not defective, we are unable to accept returns or issue refunds for products that have been opened and partially used. This is why we advised you to contact the manufacturer directly regarding a potential replacement, as they are best placed to address specific quality concerns with their product, even after it has been opened.

We understand that this situation is disappointing, and we regret any inconvenience caused. While we always strive to provide excellent customer service, for issues concerning the intrinsic quality of a manufacturer's product, direct communication with the manufacturer is often the most effective route.

Kind regards,
LSD

Respuesta de LSD & BSD - Landscaping & Building Supplies Direct

4 jun 2025

Hi Martin,

Thank you for your review. We sincerely apologise for the significant delay you experienced with your Pavetuf order. We understand your frustration, and we're very sorry that you had to chase this yourself.

We placed your order with the manufacturer, Talasey, on the morning of the 20th. Unfortunately, we later discovered that our initial email to them was missed. When you called us on Tuesday, the 27th, we immediately chased this up, and Talasey assured us it would be sent the next day. We were very disappointed to learn, when you called again on Thursday, the 29th, that it still hadn't been dispatched. At that point, we escalated the issue, and they promised urgent delivery.

While we strive to ensure all orders run smoothly, it's clear we fell short in this instance, and we regret that you bore the brunt of these issues. We're glad to hear your order has now arrived. Please be assured that we are formally addressing this with Talasey to understand why this breakdown occurred and to prevent similar issues in the future.

Kind regards,
LSD