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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... Ver más

Valorada con 1 estrellas sobre 5

The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I will be returning for another order. I have been wanting to quit chewing tobacco for a long time due to noticeable changes in oral health. Lucy came highly recommended by a podcast host named David... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. también en la categoría
  3. Tabaquería

Información proporcionada por diversas fuentes externas

Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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3,5

Todas las opiniones

(204)

4 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Loved the old flavors

Loved the old flavors, new ones lost flavor in only a few minutes and were a lot tougher, less satisfying gum than the previous flavors.

11 de julio de 2022
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Respuesta de Lucy

So sorry to hear that your most recent order didn't meet our standards! Please reach out at help@lucy.co for assistance with a replacement.

Valorada con 1 estrellas sobre 5

Didn’t receive package at address

Didn’t receive package at address, 17 W Conron Ave Danville, IL

10 de julio de 2022
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Respuesta de Lucy

Thank you for your review. We did receive your email about updating your address on your pending shipment and we responded this morning. Sorry for the delay, our offices and fulfillment center are closed on the weekends. Please respond to our email for further assistance!

Valorada con 5 estrellas sobre 5

Top Notch

The many flavors of “chew and park” is great! The gum does not break into pieces and lose its integrity. I love the lozenges! I wish there were more flavor options for the lozenges!

8 de julio de 2022
Valorada con 5 estrellas sobre 5

Is a good product just ordered way to…

Is a good product just ordered way to much to start with

2 de julio de 2022
Logotipo de Lucy

Respuesta de Lucy

Hey David, thank you so much for your review. In the future, we can update your subscription to any frequency you'd like. It doesn't have to be every 30 days. Feel free to reach out at help@lucy.co if you ever need any assistance.

Valorada con 5 estrellas sobre 5

Positive Experience ~ Faith Restored in Lucy!

Edit: the Lucy team reached out to me to make this right. I am very happy about their quick response and understanding customer service team. They are going to ship me a replacement and a return label for the product I need to send back. I'd like to reaffirm that I do like this this product and would recommend it to others.

I have a monthly subscription and have been receiving these products for several months now. No issues until now. The package I received is stale. I requested a refund and/or a replacement at no charge. I was only offered a mailing label to return the items, which was not what I requested. I do like the product and want to continue using it. I didn't plan to have to find a printer, print out the label, send it back, wait for a refund, and then order a replacement.

1 de julio de 2022
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Respuesta de Lucy

Hi Keri, thank you for your review. I am sorry to hear you had a negative experience! Please check your email, we will be shipping a return label with a replacement but need a little bit of information from you.

Valorada con 5 estrellas sobre 5

I feel this is finally going to work

I feel this is finally going to work! I’m very hopeful and filled w optimism that Lucy will help me become smoke free.

Tastes great and pretty affordable as well. Thank you for your help!

8 de junio de 2022
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Respuesta de Lucy

We're hopeful for you too! Please don't hesitate to reach out at help@lucy.co if you ever need assistance.

Valorada con 5 estrellas sobre 5

Customer service is amazing

Customer service is amazing! On the rare occasion I’ve had an issue, their response time is always fast and issues are resolved immediately. Always friendly, always helpful.

8 de junio de 2022
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Respuesta de Lucy

Thank you so much for your review!

Valorada con 4 estrellas sobre 5

I can’t really rate my experience as I…

I can’t really rate my experience as I have not received anything yet . I’m hoping soon .

3 de junio de 2022
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Respuesta de Lucy

Hey Janet! We reprinted and reshipped your order since USPS never scanned it into their system after it left our warehouse. You should see movement on your order shortly! Please reach out at help@lucy.co with any questions or concerns you may have and we will be glad to assist you.

Valorada con 5 estrellas sobre 5

Great product

Love this product. Subscription service is easy and convenient, and Lucy makes high quality products. Fully satisfied
Fully satisfied

1 de junio de 2022
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Respuesta de Lucy

We're so glad to hear that you're enjoying our Slim pouches!

Valorada con 1 estrellas sobre 5

7 days and still hasn’t shipped

Ordered may 24th. As of may 31st order has not shipped. No explanation. Just an email saying it “left” the warehouse but there is a problem with the shipper. Not happy!

31 de mayo de 2022
Logotipo de Lucy

Respuesta de Lucy

Hi Benjamin, thank you for leaving a review. Sincerest apologies for the delay here! Upon returning from the Memorial day weekend, we see that USPS lost a batch of orders. Your order was included in that batch. The label has been reprinted and our fulfillment center is reshipping your order today. Please reach out at help@lucy.co if you have any other questions or concerns about your order!

Valorada con 2 estrellas sobre 5

I can’t really review this product…

I can’t really review this product because I placed an order on may 24th and still have received no updated shipping info ot received my package on June 01

31 de mayo de 2022
Logotipo de Lucy

Respuesta de Lucy

Hi Noah, USPS lost a batch of orders. your shipping label has been reprinted and will reship today. Sorry for the delay! Please reach out at help@lucy.co if you have any questions or need any further assistance!

Valorada con 5 estrellas sobre 5

Simple order

Simple order. Fantastic tracking. Quick arrival

2 de mayo de 2022
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Respuesta de Lucy

Thank you for your review!

Valorada con 1 estrellas sobre 5

Overpriced and not that good

Overpriced and not that good. The order was wrong as well.

6 de abril de 2022
Logotipo de Lucy

Respuesta de Lucy

Hi Gregory, so sorry to hear that you received an incorrect order. Please contact our support team at help@lucy.co and someone can assist you with a replacement!

Valorada con 5 estrellas sobre 5

I ❤ Lucy

I started smoking on my 18th birthday. Lucy is THE only practice that has kept me from smoking cigarettes, since day one! The flavor is sincerely delicious; honestly good (forget about the nicotine). Any time I am around smokers I just pop a piece of gum. I've never even thought about going back!
This is guilt-free nicotine. No smell, no secondhand smoke, no leaving the party to go outside for five minutes, no cravings during a sporting event or show...
It is still an appetite suppressant, still gives you that inate sense of energy, and still actually tastes great! Pomegranate is my favorite.

I Love Lucy ❤️

30 de marzo de 2022
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Respuesta de Lucy

Hey Jacob, thank you so much for your review!

Valorada con 3 estrellas sobre 5

I wish shipping was more clear and…

I wish shipping was more clear and easy. It seems to usually get caught up at some point of USPS receiving the package in the beginning of shipment and this causes atleast a day or 2 delay.

14 de marzo de 2022
Logotipo de Lucy

Respuesta de Lucy

So sorry to hear your shipment didn't arrive as quickly as expected! Most orders arrive within 5-7 business days. Please contact us at help@lucy.co if you need any assistance.

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