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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This bag is so functional with all its pockets, yet still stylish. Shipping was smooth, and packaging was neat. Highly recommend Lumé for anyone who values quality and practicality.

Valorada con 2 estrellas sobre 5

Less than average product. They say refund if not satisfied but have been back and forth constantly with the trying to get out of it with store credit ignoring my request. Their excuse is the products... Ver más

Valorada con 4 estrellas sobre 5

The packaging was nice, and the bag arrived in perfect condition. Customer service was so responsive when I had a question about colors. Absolutely love the quality and timeless design, it's my new go... Ver más

Valorada con 4 estrellas sobre 5

The bag is gorgeous and well-made, though shipping took a little longer than expected. Customer service was friendly when I reached out, which helped a lot.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

27 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Worst experience ever

Worst experience ever. Fake site not based in Australia. It’s better to order from Temu or SHEIN because the quality is same. It’s a scam. Beware!!!

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The crossbody bag is exactly as…

The crossbody bag is exactly as pictured, and the anti-theft feature is a smart touch. Delivery was on time, and the packaging ensured it arrived without a scratch. Super satisfied with Lume's attention to detail!

XOXO,
Lesly

15 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I'm impressed with the quality of the…

I'm impressed with the quality of the leather, it's soft but structured perfectly. The team responded quickly to my email inquiry, which made the buying experience smooth. Definitely worth every cent!

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stylish and functional bag

Stylish and functional bag. I’m impressed with the leather quality and stitching. Customer service guided me on color options, making the experience hassle free.

26 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This website is NOT Australian based…

This website is NOT Australian based despite all outward appearances. Their return policy states that shipping for returns is at the buyer’s expense but what is not stated is that the return address is in China. The quality of the item was poor and initial attempt at emailing to try and arrange a return was met with several ‘offers’ to be refunded a trivial amount but to keep the item. Would recommend steering well clear of purchasing from this website…

23 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID.this company is in…

AVOID AVOID AVOID.this company is in China. The whole setup is fake. They are a scam. No clear website address and when you contact them its all fluffing around what you say. Please note if you do attempt to buy something their refund is dodgy. They dont refund in fact they dont even want you to send the product back They know they sell inferior quality and charge you Australian prices. They offer 15% of your money back. These people are worrying keep clear their website should be pulled down.

3 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Less than average product

Less than average product. They say refund if not satisfied but have been back and forth constantly with the trying to get out of it with store credit ignoring my request. Their excuse is the products must be sent back to china and cost to return is the same price as product. Be very cautious shopping here

27 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

The packaging was nice

The packaging was nice, and the bag arrived in perfect condition. Customer service was so responsive when I had a question about colors. Absolutely love the quality and timeless design, it's my new go-to everyday bag!

1 de abril de 2026

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