From the very first enquiry phone call to the last the service & communication was excellent. We are 300 miles away from the garage so we really needed 100% reassurance before our purchase & tha... Ver más
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First class service from start to finish we were looked after exceptionally well by Liam . We have no fear about recommending Luscombe mg . Everyone one in the show room treated us exceptionally well... Ver más
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Joe Plunkett helped me refine and choose the right car for me, no pressure, no sales demands. He made it clear what I was purchasing and suggested products to support that purchase but gave me the he... Ver más
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Luscombe’s sales representative Joe Plunkett was both helpful and attentive. He listened to our requirements and provided valuable information to inform our decision. There was no pressure to buy. We... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One
Información de contacto
Low Road, LS10 1QR, Leeds, Reino Unido
- 01132776099
- sales@luscombemotors.co.uk
- luscombemotors.co.uk
4,7
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CRASH DAMAGED VEHICLE RESELLER!
Purchased what was sold as a perfect low mileage Nissan Micra Ye68HUS, to later find out it had been crash repaired and would have been a Cat N or S if it had been properly recorded, but it passed all of Luscombe Motors checks! The suspension struts had been replaced, the bumper too, panels did not fit, the bonnet wouldn’t close easily and a problem with the front driveshaft from the accident. They were responsive to take back the vehicle and change for a more expensive alternative low mileage “perfect” Seat Ibiza YD72FLG. That arrived and was immediately rejected because it too had been in an accident and again passed all of Luscombe motors checks!! The bonnet was rubbing against the poorly re sprayed passenger wing! They refunded the money for the car , but I’ve lost over £1000 on the valuation of the first vehicle for its time of use and not to mention the stress and time too!
They said they would have to sell them at auction but they lied and put them back on the forecourt!!
Just don’t buy a used car ever from this dishonest firm!!
30 de abril de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Hi David,
Good to speak to you on the phone and to have a constructive conversation. As discussed, I am happy to go on record with my confirmation that the Micra isn't crash-damaged and the suspension drop links had been replaced as part of our prep process due to the perished rubber components consistent with the age of the car. While we absolutely accept there has been some cosmetic repairs to the bumper, this isnt uncommon on a near 8 year old car.
Had we been able to find evidence that the car suffered any accident damage beyond a cosmetic repair, we would absolutely sell the car at auction but we are confident in the mechanical integrity and quality of the car and provide evidence of this on our website in the form of a video for all to see.
The same applies to the Seat, albeit I accept our cosmetic prep standards, especially on a car being delivered unseen, left something to be desired. I hope our offer of £250 goodwill on top of the refund goes some way to demonstrate our desire to do the right thing and change your perception of us being dishonest.
Thanks,
Sam
Respuesta de Luscombe MG Leeds
Thanks very much for the excellent feedback Stuart - much appreciated.
Thanks,
Sam
100% recommended
From the very first enquiry phone call to the last the service & communication was excellent.
We are 300 miles away from the garage so we really needed 100% reassurance before our purchase & that's what we got.
A special mention to Joe Plunkert for providing us with this through phone calls emails & videos & due to all the information we purchased the car.
Everything regarding payment etc was made very easily.
Three days after our purchase Joe contacted us to make sure that everything with the car was 100% & to thank us once again for our custom.
We would highly recommend this garage.
12 de abril de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you Caron —really appreciate you taking the time to share your experience.
Buying a car from 300 miles away takes a lot of trust, so I’m please we gave you the reassurance you needed and kept everything clear and straightforward throughout. The videos and regular updates make a big difference in situations like that, so it’s good to hear they helped you feel confident in your decision.
I’m also glad the process itself was smooth and that Joe followed up after the handover—that’s exactly the level of care we aim for.
Thank you again for the recommendation, it genuinely means a lot. If there’s anything you need going forward, just give us a shout. Sam
Great service from start to finish
Great service from start to finish. Made an appointment to test a mg zs. Purchased same day. The vehicle was serviced and I had front and rear dashcam installed at the same time by Luscombe mg Leeds. Collected the car on time a few days later. Would highly recommended. Oh the car is great too. Try one you won’t regret it.
1 de abril de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks Phil for choosing Luscombe's - really good to know that you enjoyed such great service from the team and are so happy with your newMG =- we look forward to welcoming you back when you next require our assistance. Thanks again Sam
That was great experience
That was great experience. Friendly staff and very helpful.
23 de marzo de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks Kamil for your valued custom and for taking the time to leave us a great review, it's really appreciated. I have an excellent team of staff who endeavour to be friendly and especially helpful, so it's really good to get such positive feedback. Many thanks again Sam
Excellent experience.
Joe Plunkett helped me refine and choose the right car for me, no pressure, no sales demands. He made it clear what I was purchasing and suggested products to support that purchase but gave me the head space to make up my own mind at all stages. He made reasonable suggestions and the pricing was transparent from start to finish. I would not hesitate to return when purchasing another car.
7 de marzo de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks very much for your valued custom and excellent review Mark.. We built a business on being upfront, honest and fair so it's always nice to hear when customers experience exactly that. We wish you many years of happy motoring and hope to see you again in the future. Kind regards, Sam
They really do help you buy a car
They really do help you buy a car and not sell you one. Liam our salesperson was immmensley professional, knowledgeable and avaialable to us from start to finish. I can't recommend these guys highly enough.
4 de marzo de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Really appreciate your custom Steve - your feedback reflects exactly what we aim for here – helping people buy the right car for them, not pushing something they don’t want. I’m really pleased Liam looked after you so well from start to finish; he’ll appreciate your feedback.
Thanks again for the recommendation – it means a lot to the whole team- All the best Sam
First class service from start to…
First class service from start to finish we were looked after exceptionally well by Liam . We have no fear about recommending Luscombe mg . Everyone one in the show room treated us exceptionally well and couldn't do enough for . Even down to discussing how coffee had gone from white or black with Robin to the multitude of choices as he served us a coffee
25 de febrero de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you for the great feedback.
I’m really pleased Liam looked after you so well from start to finish—that’s exactly what we’re aiming for. It’s also good to hear the whole team made you feel welcome; those small touches (and proper coffee conversations with Robin!) all add up to the experience we want people to have when they walk through the door.
We really appreciate the recommendation. If there’s anything you need going forward, you know where we are.
Sam
Really easy experience
Really easy, hassle-free experience buying from Tyler at Luscombe Leeds.
He was very helpful all through the buying process and I felt comfortable dealing with him and the business as a whole.
I would definitely purchase from Luscombe Motors again.
25 de febrero de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks very much for your kind comments Jenny. Tyler is still quite new so its great to hear he's settling in well and offering the great service we strive for.
Thanks very much for your purchase and I wish you many years of happy motoring in your new MG ZS.
Thanks,
Sam Luscombe
Great sales customer service
I have just collected my M G Lucy Moss at Hunslet Leeds has been amazing ensuring I was aware what was going on every step of the way. My car is great and Lucy was friendly understanding and pleasant which made the whole experience relaxed. Thank you Lucy for your time and patience
18 de enero de 2026
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you Yvonne for both your valued custom and for your excellent feedback - I am fortunate to have some great people, who really get the culture of customer service, which has been the bedrock of the business. It’s very rewarding for us all to hear feedback like yours which just drives us on to be even better.
Thanks very much Sam.
Very friendly and likeable staff
Very friendly and likeable staff; all of whom offer an excellent buying experience.
29 de noviembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
That is great Tom and just what I like to hear! Thank you for both your valued custom and for taking the time to leave this review. Thanks again Sam
From start to finish it was a pleasant…
From start to finish it was a pleasant experience and Joe Plunkett looked after us without giving us the hard sell we have had in the past.
Pleased with our MG S 5 so quiet and comfortable.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you for taking the time to leave such a postiive review. We’re delighted to hear that you had a pleasant experience from start to finish and that Joe Plunkett looked after you so well without any pressure. It’s great to know you’re pleased with your MG S5 and enjoying how quiet and comfortable it is. We do appreciate your custom and your feedback - Thanks Sam
Great buying experience
Great buying experience buying at Luscombe Leeds, without the typical hard-sell tactics have experienced with other dealerships. Everything was explained, so I understood clearly. My contact sales executive, Nathan was excellent, extremely professional and went above and beyond throughout the whole process, from test drive to handover. He ensured everything went through smoothly, despite some niggles that arose on my side. I was regularly updated on my purchase progress at every stage, the communication was excellent. I am extremely happy with my new purchase will be back to this dealership in the future.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you Anne for leaving such a fantastic review. We’re delighted to hear you had a great buying experience at Luscombe Leeds and that the process was clear, relaxed, and free from any hard-sell pressure. We wish you safe and enjoyable driving and look forward to welcoming you back when you next require our assistance. Thanks Sam
Great customer service
Had a great experience buying a new car (MG HS PHEV) from Luscombe MG Leeds, so much better than previous purchases from other dealerships, with a focus on customer service and not the normal hard sell I associate with buying a car. I can't fault Ash Shahzad who throughout was really friendly and very helpful, making sure all aspects of the purchase were understood and also answering various questions after the sale.
I will certainly be recommending Luscombe MG, and Ash in particular, to any family/friends who are looking to buy a car in the future
2 de octubre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you for taking the time to leave this excellent feedback - great to know you enjoyed your car buying experience much more than any you have had previously. We do pride ourselves on treating customers as we would like to be treated ourselves so it looks like we are doing it right! Thanks again Sam
Lucy easy to deal with explained…
Lucy easy to deal with explained everything that we wanted to know not pushy and car was ready on time as agreed altogether a pleasant experience
25 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks very much Malcolm for your valued custom and for taking the time to leave such excellent feedback - I shall be very happy to share this review with Lucy and the team along with a big thank you from me. All the best Sam
First rate people to deal with and I…
First rate people to deal with and I would highly recommend them if you are looking for a new car. I got an excellent deal and was more than happy with the service I received.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you Keith for your kind recommendation. We’re delighted to hear that you found our team first rate to deal with and that you were happy with both the deal and the service you received. Your feedback is greatly appreciated, Thanks again Sam
Great service
Pleasant experience from viewing to buying. Any problems get resolved promptly. Lucy was great, no high pressure sales, very helpful throughout the all process.
20 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks very much, our aim is to make it a pleasure, not a pain, and become long term friends, so it looks like we are doing OK. Thanks again not just for your kind comments, but of course your custom. Sam
It was a great experience from start to…
It was a great experience from start to finish. Nathan our contact there was exceptional, friendly and professional, explaining every step in the process and keeping us fully informed.
12 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you Craig for both your custom and your review - much appreciated. Thanks Sam
Mg3 Trophy.
Id just like to say a BIG THANK YOU to the staff @ luscombe MG in Leeds.
I dealt with Nathan, who even after his working day was over. He was still responding to my emails. We part exchanged a car for a new Mg3 trophy for our daughter. It was so easy from start to finish.
Thank you again Nathan. It was a pleasure doing business with you.
Very professional and friendly.
Cheers
15 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thank you so much for choosing Luscombe's and for leaving such a favourable review - great to know you had such an easy car buying experience. We look forward to welcoming your daughter back when she next requires our assistance. Thanks again Sam
We bought our Suzuki from Luscombe’s
We bought our Suzuki from Luscombe’s Leeds under recommendation.
Joe Plunkett was our sales rep. He not only guided us through purchase. But went above and beyond by answering emails after hours and on his days off.
Luscombe’s is clearly a company that look after their employees as he spoke about them like it was his family.
Thanks again Joe. Give this man a promotion!
9 de septiembre de 2025
Opinión espontánea
Respuesta de Luscombe MG Leeds
Thanks so much Zak for both your valued custom and for sharing this excellent feedback about your car buying experience. We are a family business and take pride in treating both staff and customers as we would like to be treated ourselves! Thanks again Sam
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