Luxecare UK Opiniones 

Ordering product was easy….Delivery time great..we were kept up to speed on when delivery would be happening…
Thanks Guys

All good. Nothing to improve on.

Kids love their LUXE sonic toothbrushes

Losing your hair is no fun for men, and when I did my research on the best skull shaver Titan X was always high ranking. I bought my Titan X shaver and have been very happy with it but unfortunately the precision trimmer that comes as an attachment became faulty. I contacted Luxecare to see if I could purchase a replacement. They were speedy with their response and generous with their reply, offering either the full accessory package or the new Titan X head shaver for free (and they threw in an set of free head shaving blades). In a world where customer care seems to have dwindled, Luxecare have shown me that I matter. Very happy with the product, care and communication, highly recommend.

Tbh I bought this product. The change the blade heads its literally impossible. Can't seem to change the blades. Very disappointed with this product. Waste of money.

Bought a ladies shaver £150 which was unsuitable for my skin type (this was not made clear in their advertising). Once I read the instructions inside the box I was too afraid to use it so requested a refund. This has been refused, first of all because the cellophane covering had been removed so the product could not be resold. When I appealed again they said the instructions regarding skin type were clear (but only on clicking onto small print). They made it very clear that my money would not be refunded although I offered to pay postage. Disgusting customer service.

I had a mixed experience with Luxe.

The toothbrush itself was good while it was working, and I liked the design and overall feel of the product. However, unfortunately, the toothbrush stopped working around five months after I purchased it. It wouldn't recharge the basttery.

What disappointed me most was the customer service experience. Responses slower than what the website said to expect, and I felt I was repeatedly encouraged to leave a Trustpilot review before the issue with my faulty toothbrush had actually been resolved and a replacement despatched. I would have preferred the focus to be on resolving the problem first and asking for feedback afterwards.

To be fair, my main issue is with after-sales service rather than the toothbrush itself. A product can occasionally develop a fault, but I think how quickly and effectively the company handles that situation makes a big difference.

The best head shaver I've used. Great cut and never any cuts 👍

The head shaver is total junk,

Just spend a bit more on some thing decent

I am very new to skullshavers so ordered the product used it worked fine but given i never used it before trying to pull blade out I damaged the blade and bottom bit stuck i sent pics Peter got in touch really nice man not just arranged replacement unit but 2 extra blades too before even using it i thought let's try pulling blade out first and same thing so emailed back with video too Peter was as shocked as me but still arranaged another replacement unit i got it showed it my friend he figured it out told me it was me pulling the blade out wrong and told me to bring faulty units to him I did he pulled the bottom bit out given I had 2 spare blades I fitted they both working so I emailed Peter explained all and offered to send 2 units back he replied no need to what matters atleast now you know how to use it and enjoy the experience. I was most impressed by customer services and am grateful. Thanks.

Fantastic product and unbeatable customer service. Every time I have had a query or needed a replacement piece the communication is timely and Luxe team always provide a solution. Even though my warranty had expired they provided me with a replacement when I had an issue. Couldn't recommend more highly.

Great delivery and the item was just what I was looking for. Very happy

After 1 year and 3 months, my flosser stopped working - the motor gave up. I got in contact with customer service at Luxe and explained that I thought the reasonable serviceable life of the flosser should be equivalent to an electric toothbrush ie at least 5 years. The company agreed and sent me a free replacement which arrived about a week later. I would describe the experiance as "exemplary customer service".

On the 23rd of July 2026 I posted a review about the lack of communication between customer support and myself regarding an ipl device and the delay of my order. However since that review I am happy to report I have had a resolution.
Patrick who contacted me following that review assured me that he would resolve this matter and I received my order on Monday 27th of July. I am truly grateful for Patrick's help.
I have not used the product yet and when I do I will post a review.

A great product. My order was handled efficiently and I received my product speedily.

Great Titan X shaver and excellent service from Luxecare

I truly love my Luxe Flosser.

My teeth feel incredibly clean after every use, and I’ve had my flosser for over a year now.

Recently, I had an issue with a small internal part, and Peter from Customer Service was brilliant. He responded promptly with a solution and was extremely helpful, even though my warranty period had already expired.

I originally purchased the Luxe Flosser based on independent online reviews, and I’m so glad I did. I’ve owned other water flossers in the past, but this is easily the best one I've used.

I would highly recommend this product to others.

Very poor water flosser; no obvious change with the intensity of the water flow and Luxe appear to be ignoring basic consumer rights with regards refunding an item which is, in my personal view, not fit for my purposes. Of course they cannot resell this but that does not detract from honouring basic statutory consumer rights. Customer ‘service’ seems to be AI driven and does not provide any real help unless you persist. Recommend purchasing on crefit card if you want any hope of recouping your money. Top tip based on my personal experience - avoid and ‘pik’ from one of the market alternatives.

Fast delivery, great price and a fantastic product. Life changing is an understatement.

Excellent service from Luxecare. The head shaver has the quality that I was expecting and the delivery experience was great