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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These are genuinely the best glasses I have ever seen. I previously bought my work glasses from all-day optical and loved them so much I decided to purchase sunglasses from Lux Frames. I got a... Ver más

Valorada con 5 estrellas sobre 5

I bought my first pair in 2021 online but met Ayoub in person today, I was a repeat customer back then just off the quality of the frames themselves. After meeting him, the attention to detail, passio... Ver más

Valorada con 5 estrellas sobre 5

From the initial consultation to the delivery of my customised glasses, Ayoub's service has been amazing! He took the time to go through frame shapes, colours and additional features (gradients, trans... Ver más

Valorada con 5 estrellas sobre 5

Very satisfied with my purchase of 2 pairs. Ayoub from initial contact through consultation and after care was very professional and forthcoming. The consultation was excellent with Ayoub really liste... Ver más

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4,9

Excelente

TrustScore: 5 sobre 5

255 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(255)

76 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good glasses

LuxFrames impressed me alot! The glasses are high quality, fashionable, and exactly as described.

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The quality is outstanding and exactly…

The quality is outstanding and exactly what I was hoping for. Delivery was fast and hassle free, and communication was smooth throughout the whole process. Couldn’t ask for better service.
100% recommend! 💪

28 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Quality is poor, customer service poor

Quality is cheap, plastic-y, similar build quality to 3 quid glasses from Temu. Design was good but owner has no sense of customer service. Also tried to play games with refunding me once I returned stating they're in some bad condition and that I held them wrong... luckily I made a vid and threatened to go through bank dispute.

Edit **
1)yes I said i liked the style but the price is unjustifiable considering build quality
2)I didn't threaten a bad review if you didn't accept, I was going to leave a bad review from the get go
3) noone bullied staff at all

28 de abril de 2025
Opinión espontánea
Logotipo de Lux Frames

Respuesta de Lux Frames

We answered all your questions before placing your order. After receiving the glasses, which you clearly liked and wanted to keep, you offered to pay only £15 of the £90 total and threatened a bad review if we didn’t refund the remaining £75.

We declined your offer. We processed the return and issued your refund promptly. We won’t tolerate bullying or blackmail of our staff.

Valorada con 5 estrellas sobre 5

Exceeded expectations and will be back for more!

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the premium feel. Perfect sun glasses for the summer and will definitely be getting more colours!!

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service , frames are strong andnunique as well , I’ll easily recommend to anyone looking for quality, good customer service and on time delivery.

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding!!!

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were packaged securely and the actual glasses cases are premium. Delivery was super fast (RoyalMail next day delivery) and the customer service was second to none – they answered all my queries and were very helpful. I would definitely highly recommend the products and service.

25 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Quality & Fast Delivery!

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on – they answered my questions fast and were really helpful. I’ll definitely be buying more from them. Highly recommend!

21 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect Product and Good Communication

I have ordered multiple rimless frames from Lux and they come on time, also I had a minor defect and they were very understanding and provided store credit immediately after choosing my payment return method. Love these guys and there glasses. I am very satisfied

9 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely thrilled with my experience

Absolutely thrilled with my experience! I needed a pair of quality sunglasses last-minute before flying abroad, and this company delivered—literally and figuratively. The owner responded instantly to my inquiry and arranged fast-track delivery without hesitation.

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought over 6 pairs

Bought over 6 pairs. Do not hesitate to buy them you will adore them. Since they have established i have been a regular customer and will keep coming back.

4 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

Very impressed. Luxury for a fraction of the price. Glasses came quicker than expected. Great service from Lux Frames!

25 de marzo de 2025
Opinión espontánea

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