Lux Opiniones 

Case is garbage. While the case is charging the phone, the phone itself still loses battery and the battery for the case itself has no life at all, the only thing about this case that’s good is the look of it. Don’t buy! I recommend Mophie

I saw this case on Facebook and decided to give it a try as I was in the market for a rechargeable case. The design looked pretty good and after doing a little bit of research decided to buy it. "BUYER BEWARE". Case worked perfect for a couple of months, then all of sudden stopped charging. The case would hold charge, but would only charge my phone for only 10-15 seconds before stopping and having to re-click the charging button again. Never dropped the case, has never seen water, and has never been subject to extreme temperatures. So I emailed their support. I told them what the issue was in detail and they asked me to take pictures and/or send a video of whats going on. I sent a video only to get a response that said they only offer a 30 day warranty. The best they could do is give me a partial discount on a new case. No Thank You! Find a company that can stand behind their product.

Wauww what a big fraud i wish i have seen this pilot before i ordered
2 cases And 1 wireless pad under tracknumber 856143566 about 4 months Ago And havent received Jack s... after e-mail luxmobile (customer service) info@luxmobile . us for what its worth they first sended me a fals track number then they told me i gave a wrong adress what is not the case and at the end they offered me a 50 percent discount to place a new order without getting my original order soo save your money Guys

After contacting the customer relations explaining my situation, they were so kind and helpful to the maximum replaced my charger. I do appreciate and thank you for this wonderful customer satisfaction is A1 with this guys. My apologies for reacting negative towards you please forgive me.

A1

Raffi

I had the Lux case for about 3 days before the charging input got stuck in my phone! I then reached out too ask them about it and got no response! But I could tell they read my message and still said nothing! When I went too go write a review on Facebook, sure enough you weren’t able too. This company is a fraud is and are ripping off thousands of people.

*Update* LUX customer support reached out and offered a good discount on a new case.

*Response* You tell me? Should your product last longer than 8 months if taken care of and not abused? What is the "expected" life of the case if taken care of and not abused? I've emailed your support team so hopefully we can figure something out.

I've purchased two of the iPhone 7 LUX battery cases since April 2018. The first one stopped charging the phone and case within 8 months, the second just stopped charging the phone and was purchased in November 2018. I take care of my stuff so neither of them were damaged. I also take care to remove the phone properly as to not stress the connector. I like the product but can't justify the cost for a case that only last 8-9 months with little to no abuse. I've reached out to the company to see what options I have.

Ordered 2 wireless chargers 3 weeks ago. I was charged with no confirmation email. Never received a shopping notification or tracking info. Reached out twice on their website with no response.

It's been a month since I ordered my case for my Iphone X. I had a great experience the first time but this time has been awful. The company sent me a tracking link and said that it would be updated soon. 2 weeks later no tracking. So I sent in an email and didn't get a response. Then emailed to cancel my order and the next day got an email that said, "Great news! Your order has shipped and gave me a tracking number. Again, this was never updated. Almost 5 weeks out and still no response from the company, no cancelled order, and no case.

Please save your money and go elsewhere, this company has horrible customer service/ethics and I will never purchase something from them again.

I have order 2 products from this company - IPhone X and IPhone X max charge cases. The company forgot to send through 1 case all together and when questioned via email, I was ignored multiple times (I still have no response to 3+ emails sent over 2 weeks ago) and sent a NEW purchase invoice for the original case purchased.

It has now been nearly a month with no response and no phone case. I have however received confirmation of a shipping order without a confirmation email or response updating myself as to what went wrong or why it's wasn't sent in the first place.

Very unprofessional and by the looks of other reviews on this company, not very helpful in the slightest. Do yourself a favour and look else where rather than gambling with the company and MAYBE receiving your purchased cases!!

Spent $140 on what we’re supposed to be Nike air max lemons and they sent me a completely different shoe refused to Acknowledge their mistake then blocked me on their emails horrible company never do business much better companies that you can work without their

FRAUD!!! It has been almost a year since my father ordered a phone case. He was charged but never received the item. I have contacted LUX via email since they have no customer service with either no response or they send a tracking number that doesn't exist. I would recommend to anyone else in the same situation to contact the Illinois BBB. I filed a few complaints and have since been contacted by the Illinois Attorney General's office. Maybe something will finally be resolved!

Horrible had case for 3 months maybe and now doesn't work at all.

Oh god wish I read this first !! I’ve ordered a case and got a tracking shipping number from ups !! It’s been 5 days now and ups are saying they haven’t received anything g yet !! Dohhhh

They still haven’t shopped my headphone after TWO months, are you serious?! This seems awfully fishy.

This is very upsetting to me that I have had such a bad experience with this company. I have lost out on money that comes hard for me and the product was a gift. WHAT A SORRY WAY TO RUN A BUSINESS

Ordered two cases from LUX on 4/23/19. Have not received as of today. Calls to a difficult to locate phone number results in a vm that says email them for service. Multiple emails have not been helpful and they are now ignoring my inquiries. I guess I am now out of 105.00. Be very careful if you choose to order from this company. No service.

Their phone case worked for about 6 months, then packed in and was unusable. Save yourself the hassle and purchase an Apple Smart Battery Case instead!

Fake company. No phone number or website customer service. Template email replies when you complain about their products that break. I had to contact BBB to get a replacement.

All their products are defective. They say they’ll only give refunds for a defective product but the package must be unopened. How can anyone without xray vision and ESP possibly accomplish that task? They steal your money, virtually all of their supposedly mailed products are “lost” If they DO respond to an email complaint, it’s almost the same repetitive response. You can’t speak to a live person. They have been flagged by the better business bureau (check the BBB website). They are being investigated by the Illinois Attorney General. Their product is kept together with Elmer’s glue. They scrub negative reviews when possible. They block people on social media who use those forums to complain. This is a massive racket.

DO. NOT. ORDER. They will steal your money. They don’t respond to emails.