Lux Opiniones 

Dammit I should have checked the web first. They screwed me reAlly good.

I bought one of their cases and it stopped working after 3 days. I looked at their return policy and it stated that they only do replacements no refunds. So I sent them a well worded letter letting them know that I want a refund not another faulty case, as I do not do business with com ponies that well faulty products this fast out of the gate.

I followed up and followed up and got no answers from anyone there. 4 months later they tell me that because my complaint / return is 4 months old that they can't do anything for me. So they basically stole my money. Do not recommend. Just look at these horrible ratings. It speaks for itself.

Arrived broken. They stopped responding to emails. They steal your money This is what the better business bureau page on them states:
Pattern of Complaint
On July 9, 2018, BBB recognized a pattern of complaints from consumers regarding product and customer service issues.

Complaints allege consumers purchased a battery phone case from the company and shortly after purchase, the battery phone case stopped working. When consumers contact the company they experienced difficulty in receiving a replacement and/or refund or the company is altogether unresponsive.

On September 19, 2018, Lux Mobile responded to BBB with the following statement.

"Lux Mobile Replaces for FREE any manufacturer defects that occur. These defects are listed in our policy xxxxxx. Out of all our customers, this rate is very low at 2-3% from all the data we have gathered.

The best way to contact us is directly at xxxxxx. We have 24/7 Email support alongside phone support.

When dealing with electronic items there are always potential issues that come in a small number of cases and for that we are here to help."

As of December 19, 2018, BBB found Lux Mobile is not responding to complaints filed with BBB. In addition to filing a complaint or review with BBB, BBB recommends filing complaints with the Illinois Attorney General's office (this site won’t let me include link to the AG office)

This site is a scam!! They never sent my order. They don’t respond to emails at all and now their website is down and their Instagram doesn’t exist. DO NOT PURCHASE ANYTHING FROM THESE PPL.

Have not received my case and the tracking on their website claims it is in Federal Way WA. Emailed them several times only response that just deflects everything I have been asking them as to why it is taking so long to get my case. Been three days with three different emails no without a response. I wish I had read these reviews before buying because all of the reviews on their website and facebook are near perfect. So in short horrible customer service and I guess I am out $117 because I bought two cases... I feel so stupid right now. The only reason why I went with this case is that the mophie does not have the lightning cable so you cannot use car play with the case on or headphones.

UPDATE: 5 hours after posting this the shipment is actually updating. Funny how that happened.

Own 6 different LUX products and none of them function properly. This is a scam. Hats off to the guys behind it for pulling it off, just hurts on this side.

I placed my order 3 months ago and it has not arrived. I have checked with USPS and they have no record of the number I was Provided by Lux...I have sent over 10 emails demanding them to reship or refund and they keep answering my emails with discount offers for another order. This is a scam and fradulent company. Do not buy from them. They are fake and I have lost my money. I wish there was a way for these guys to get shut down.

Well, I really wanted to not give it any stars. If there was an icon for feces, I wouldn't hesitate to use that instead. Everything that's been written here with a one star is on point. Initially, I emailed. Got one reply. And like what has been already stated by many other people, they've responded with an apology and to be patient as they will try to contact UPS. After multiple inquiry from me via email, and even phone calls, which by the way goes to an automated answering machine, no other feedback. It has been over 7 days, case, no feedback, confirmation number they've sent me is sitting stagnant somewhere in WA state. The only thing that changes is the date whenever I check for a status on UPS website and the same generic statement, "delivery will be late." DO NOT ORDER FROM THIS COMPANY. So I went ahead and contacted my credit card company to cancel/credit what I purchased. Not about to roll the dice and keep waiting. If I wanted to waste time waiting for something, I'd rather spend it watching paint dry.. At least there, there would be an end result.

Worst customer experience I've had in years. No product delivered. Request for refund ignored. Would repeatedly tell me order was on its way when tracking info clearly showed no movement. Only got my money back by calling credit card company and contesting the charges.

There are the ultimate suckers. These giys are fake. They don’t ship your product they manage the shipping details. They don’t have a proper customer service numbers. You just have to email them, they will reply once in a day and it is completely waste of time and money trust me. You will be the ultimate looser. They will ship 2 out of 10 orders and put the sane tracking number for the rest. They will say its not their fault and it is usps. They apaogize and thats it your money is gone. Don’t never ever get this

Scamm compan. They dont care is something brakes.

I want to give these guys NO STARS because they don’t care about customers!!!! I bought a case for my brand new iPhone XS, it said 2-3 day shipping. So I figured well that won’t be long.....After the 5 day I asked where my case was. The email I get back is please be patient and keep checking the tracking. Then the 8-9 day I sent them an email because it’s been 8-9 day and I still have no f$&@$&@ case!!!!! They just stop emailing me. Then on the 13th day I get the case. Told them I just bought a different case and I’ll be sending it back. Then they are trying to send me my money back for just the case and not the shipping I paid for. They are that peddy to not send the $4.96 cents back. Don’t buy there case. They don’t care about you needs. They will just talk your money and you will get your phone case eventually. Be Aware

My product broke within the month. Was promised a replacement but was never sent one. When reaching out to their customer service they stopped answering my emails

Don’t buy from them.

I bought my case and used it for a month before the lightning connector started becoming loose (cord would wiggle when plugged in).

So I reached out to them and asked if there is anything they could do and all they did was read my message and no reply. I sent multiple messages after that and still received no response. Then I commented on a post of theirs on Facebook and now I’m blocked from commenting and they removed my comment. Absolute worst customer service skills. Not only is it a malfunctioning product, they won’t do anything to fix it.

I will never buy from them and neither should you. There’s many products out there that can do the same thing but with a much better customer service experience.

If I could give zero stars I would.

The worst, never thought to read reviews for such a simple item. They have no customer service!!!!!!!! never got my order they are robots!

Terrible, stopped charging after 5 months. Contacted them and they won’t replace, but you can buy another crappy one at 50% off. Don’t waste your money

Terrible quality phone battery case. Extremely unreliable when charging the case and phone.

Terrible customer service. I feel like it is almost a scam of a company. No customer services.

Mine didn't last 9 days. I contacted them, they asked for full details. then they wanted a video. I contacted them 3 more times over the past 10 days and nothing. This company is a scam!

Stay away! Charging on the case broke, and it wouldnt accept my iPhone cable after just two months. Tried to contact customer service and got absolutely no response. This company is a scam.

I returned the two chargers I purchased and they have never refunded me. DO NOT buy from this company!

I left a bad review on their FB for a bad product I had encountered. They promptly deleted it and forever banned me from commertinging or engaging in their page whatsoever, this is censorship and them trying to cover up shortfalls. Avoid this company.