Love love the foundation. I was sceptical at first,I thought it was a scam. I'm glad it all worked out. I asked my girlfriend to try and she loves it too so I gave her one for her birthday . I had to... Ver más
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Consulta las opiniones de los clientes
Actively fraudulent unfortunately. Refusing to repair, refund or replace the faulty product, which stopped working completely after one month. Stopped replying to emails about the problem but managed... Ver más
La empresa ha respondido
Can I assign less than 1 star? These non-returnable, defective, poorly made cases arrive late but the customer service is the real horror story here. This has been the worst experience I have ever had... Ver más
Stopped working within a month. They offered a replacement and 4 months later it wasn’t even shipped and my 50+ emails were completely ignored. Threatened to contact my credit card company and it fina... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Lux
Información de contacto
10450 N Airport Rd, 83835, Hayden, Estados Unidos
- info@luxmobile.us
- luxmobile.us
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No ha contestado las opiniones negativas
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DO NOT BUY LUX BATTERY CASE
If you buy this case, it will last you about 4 months before the contact wears out and it will no longer hold charging cable in. Of course by then your warranty is up but they will offer you to purchase another at a discount rate IF and only AFTER they have inspected the case and determined it wasn't "an accident" that caused the case to be defective. I purchased the first one and it failed after 3 months. Giving Lux the benefit of the doubt, I purchased another only for the same thing to happen. Do NOT buy this product unless you only want it for 3 to 4 months.
What a SCAM this is......OMG!
What a SCAM this is......OMG!! Unbelievable!!! Whatever you do DON'T do any business with this company. I will admit I did not read the "Fine Print", which they will remind you of OVER and OVER should you jump on the Hamster Wheel with this company. I took a survey that popped up on my phone (MY BIG MISTAKE), which I never do, and it cost ME $99 and some change, plus my time on the phone with my bank and Just Lux Now. Everything said and done, they refunded half of my money. Buyer beware...and the "Free" watch is so cheap and awful I'm embarrassed to give it to my 7 year old Granddaughter!
Terrible customer service and terrible…
Terrible customer service and terrible cases. Lightening connector issues with iPhone and the cases do not last long at all.
Poor lightning connector
Any good reviews on this product are clearly from Lux. Just look at the three 5 Star positive comments on October 11th, You telling me 3 five star comments in a row... BS. I have the same problems as everyone else with the poorly designed lightning connector. I did end up purchasing another thinking it would hold up longer but only got 6 weeks. What a total waste. It really could be a great product with the single sleeve case and a low profile battery. But they clearly need to invest money into the connector. I am afraid it is too late for Lux to redeem themselves.
Do Not Buy
If I could give them a zero I would, bought two cases for my iPhone X and one doesn’t even work at all the other doesn’t hold the cable, after 5 emails and 3 videos they claim the case is NOT covered under warrante, save your money. Their online reviews are bs. Scam company. Sent back one case never to receive a refund or a new case. SCAM!!!
Sent broken case will not replace
We placed an order for 2 cases. 1 iPhone 8 and 1 iPhone 8 Plus. The 8plus charger was great until we had to charge it. It never took a charge. And we spent $100 so you think they would send a replacement. Literally wasnt 24 hours since we received it and it’s a broken product. It’s been over a week and They will not respond to emails. I will NEVER buy from them again.
I have never dealt with a more…
I have never dealt with a more dishonest company
And a cheap horrible product that was broken. I tried to return it after a few days and they said I was out of warranty because it was past 30 days. They shipped it several weeks after I paid and said there warranty starts when you place the order. Fortunately American Express gave me a refund.
Do yourself a favor and avoid them.
I ordered an iPhone 8 case about 8 months ago.
After a month, not receiving the product I tried to get their customer service. None answered the phone.
I wrote them an email and got an answer that my address was missing.
Nonsense.
I gave them the address and nothing changed.
Kept writing them and receiving the same answers that my address is wrong.
They took my money, never sent me theirs product and never agreed to refund me. Bbb gave up on them and promised to report it them.
I am suing them!!!!
Terrible company. Avoid!!!
Lux Mobile - the worst service ever
Half a year now.
I ordered an iPhone charging case and still haven’t received it yet.
No one to talk to over the phone. Takes them a few days to reply when they decide your message deserves it.
I complained and they kept ignoring.
I filed a complaint to BBB and they approached Lux but got ignored.
The worst and unacceptable service ever!!!
Do not buy!
Do not buy. Case will not charge and lux mobile wont do anything about it. They take your money and you are on your own with a bad product.
This is a great
This is a great, dressier Apple Watch replacement band!
I ordered the case on August 22 and…
I ordered the case on August 22 and expected it to be delivered in 5 to 7 business days but I didn’t get it till September 7 When I received it, it worked fine then it just stopped working, it won’t charge my phone and I can’t charge the the case just dead after 2 months for the price of the case the warranty should be longer than 30 days.
Great but customer service sucks
Bought the case maybe 2-4 months ago. Works great but over time the charger doesn't stay inside the slot to charge the case and them eventually doesn't charge anymore while using an original Apple Charger. I've contacted them via email 5 times now and never get a response.
TOTAL SCAM
TOTAL SCAM! Do not deal with this company. Four months and never received order. Filed complaint with BBB to no avail. Lux Mobile never responded to them. Even asked for refund. Ha Ha what a joke! I'm deaf and texting and mailing are my main avenues of communication. THANKS for taking advantage of the handicapped!
At first I thought I need to take out…
At first I thought I need to take out the phone case before charging, but it turns out I can charge it with the case on. Charging speed is also good. Highly recommended!!!! Will definitely suggest my friends to buy
I was looking to get a number of low…
I was looking to get a number of low cost Apple Watch bands and of all the ones I got this one stood out the most as being the best. The band is great quality and works great.
My wrist is small but the provided…
My wrist is small but the provided tools made it easy to remove the links to fit my wrist. For the price you just can't beat it. Buy it!
Worst company I’ve ever experienced…
Worst company I’ve ever experienced ordered 1 case fir the iPhone X was good then still is however now I ordered 2 more never heard back can’t call don’t respond to any correspondence via emails can’t phone just Recording lost my $$$ I guess! Scam stay away!!!!
LUX is terrible.
Horrible case
Horrible case, stopped working after a month or so and when I reached out to the supplier, they stated they offered a discount on a new one. Very cheap built and flimsy charging port. Horrible, stay away.
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