Lux Opiniones 

This place is a joke! I thoroughly read reviews before making my purchase of $230.00. When the package was received they sent me an incorrect case - therefore I am unable to use it because it isn't the item I ordered. I have sent (7) emails with no "appropriate/applicable" response. They seem almost system generated. They do not understand what I am telling them. This has been going on since Sept 5. I have left (4+) messages and even sent (4) Contact Us requests from their website. They have not responded to my requests for help sent via email and voice message. The last time they replied to me was on the 12th of September. I have never had the opportunity to speak with someone personally. I escalated my claim to Paypal and they responded back with tracking details..which is not what the complaint was about. I ordered (3) phone cases, 1 black for iphone X that stopped working 2 days ago, a red for the iphone X that the charger broke off after 3 days of use, and a rose gold that they sent me an iphone 7+ rather than the X as ordered. I also ordered a wireless pad charger. FYI it ONLY works with small/thin cases and definitely not your Lux case. Since I didn't receive my correct size case I have been using it for a month. It also stopped working after a month. Needless to say, I want my money back for my entire order as the product is not as described.

WORKS GREAT WITH IPHONE XS
So nice, sleek and not bulky. Music and snapchat always drained my battery so fast, now i can make it much longer.

The case broke after two weeks. It won't charge unless I hold the charger at a certain angle which makes the case itself useless if I can't plug it in at night to charge while I'm sleeping. I contacted the company and they told me I damaged the case and it was "it is clearly stipulated on our official website" that they wouldn't accept the case back. Customer service is rude. Whole company is a scam. Strongly DO NOT recommend. Save your money and buy a better case elsewhere.

What I really enjoy beside from the great blue design is the great battery life that it provides. It’s a nice case to have especially if you’re going to be out most of the time.

Well, it took over 2 weeks to arrive in Japan which is annoying. But it did arrive finally. I've contacted with LUX team for several times and they just kept me waiting. Case is good. Works well. I would give 5 starts if LUX has a better custom service.

Good case but poor customer service . Waiting for 2 weeks to arrive. Lightning headphone works well.

My boyfriend brought me a red case, I love the Matte feeling so much. I've used it for my recent travels and my iPhone X lasted over 10 hours while the case is on. Well done.

I just keep wondering how this company managed to get all famous and popular using all the social media portals (such as facebook and instagram) with no comments from users there warning about whether the company is legitimate or not. Like the other reviewers over here I was lured to buy a battery case for my Iphone 7 Plus since 14.08.2018 without even a proper justification from the company's representatives. All lame excuses and promises that are never fulfilled. Is there a way to escalate the matter, are there any official parties that maybe contacted in that regard.

Like others who have reviewed this company, I would also concur that they have the worst customer service I have ever been involved with and would never buy something from them. They were quick to debit my credit card for their products with the claim of being able to deliver the product within 2 to 3 business days. After a week I inquired, got an excuse that the product was in high demand and that it added an additional 1 to 2 days before delivery. After a month and multiple inquiries I finally lodged a complaint with my credit card company who reversed the charges. After I did that I got an email from the company assuring me I would be receiving the product shortly. It never came and the credit card issued me a refund. All I can say is buyer beware. I can't make a comment on the product itself as I never received one.

I have two cases I purchased from them with in 2 weeks I have sent 2 videos of how the case does not work and they will not refund or warranty the item. It also took them a week to get back to me. They only respond by email at 4 in the morning so I have to wait 24/48 hours for a response. I have sent them the unopened one back and still have not seen an email for a refund or the refund. I would like a full refund. The other case I asked about a warranty for it. Now my 30 days are over conveniently and the email me back for the 11th time. The product I received did not function after he first week of owning it and there response is always:

As being said before, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A used case is NOT eligible for a refund.

I did return one case unopened and the other case does not work. I’m so frustrated with this purchase and company.

saw a sponsored ad on facebook and bought an iphone battery case, and unlike some of the other posters, i actually didnt have any issues receiving the order. i received the case a few days after placing the order without issues, however, I quickly noticed the charging port seems unable to stay connected to the usb cables. finally after two solid months of usage, I gave up on the case and I dont need to constantly hold and reconnect the usb cables to the charging port
also, after receiving the case and immediately noticing the port issue, i suspect Lux Mobile fakes its online reviews, especially what this website contains versus the many many 5 star reviews on their own websites that lack credibility

DO NOT buy from this company. They take way longer to ship than they say they will, and then refuse to give a full refund or take the product back - even if the product has never even been opened.

Great cases, I used to have the 6s case and I loved it. Now I bought the X case and love it as well. The lighting port works with the headphones. It charges well overnight and I can use my phone all day with no battery issues. Before I found my self constantly charging my phone now I just charge the case and have it ready at all times. Delivery is quick. Customer service is great, just don't be rude.

I ordered 3 Cases last Monday spend $164.80 because my friend had shown me his and I really liked it so I ordered them for my whole family , I have yet to get a respond from them through email and they blocked me on Instagram I am about to contact PayPal about this , will update this post if I get anything back so far not so well for them ..... I really had my hopes up

I ordered a case for my wife and I about a month before our anniversary. About a week and a half before labor day. The website and email confirmation both said it would ship within 2 days. After a week of not hearing anything, they sent me an email about a huge labor day sale. I replied asking if I could get the labor day discount refunded to me because I could have just waited until labor day to purchase since they still haven't shipped my cases. I got a generic response that my case would ship "early next week". No response to giving me a discount. Two weeks later I emailed to say that I would be disputing the payment through PayPal if they did not ship it within 48 hours. They again replied with a generic response, this time including a $20 coupon for my NEXT purchase. This did me no good as I will never be buying from them again. Another almost week later, after filing a dispute, I finally get a notice of shipment.

Once I finally receive the case, I install my phone per the directions and turn on the charge function. My phone bounces back and forth between charging and not for a few seconds then stops all together. From that point on my phone will not charge even when plugging it directly in. I use my phone heavily for work so could not go without it and had to go buy a new phone. My new phone is a different size and would not work with the case, not that I would even attempt to use it after it broke my previous phone. When I told Lux I wanted to return the case they asked why and I told them this whole story. They replied with a generic response about how they don't return cases because of "improper use". I explained again that I did not use the case improperly, the case itself was improper and I don't want it anymore because it won't even fit my phone. They finally agreed to accept the return once I assured them it was unused and "unopened". I have yet to receive my refund.

My favorite part is that the website says "We want all of our customers to be absolutely satisfied with their purchase." Which is total horse dung.

What a effing joke !!!!! I ordered a case for my iPhone 7 Plus by mistake I ordered a iPhone X in addition. I wrote them to take it off the order and their response was” having two cases is better than one “ and offered a discount. Now I’m stuck with a case I can’t use. Sorry about the bad language, but I’m so angry !!!! These guys suck !

I bought case because they advertise that the headphones will work with the lightning port, they do not. They manipulate you into buying multiple cases with tricky deceptive wording on the website.. I tried to amend my order minutes after it was submitted and never received a response. I have emailed 4 times and have had no response. Phone number goes to voice mail. Company is a total scam. Don't waste your money like I did.

Worthless piece of sh#t company. They sent me a defective case and offered me but a 50% discount code. no refund, no replacement item.

Just don't. Order from a legit company instead

IT'S A SCAM. DON'T BUY FROM THEM. It has been six weeks since I placed my order and I haven't received neither the case nor the refund I have been asking for. BE CAREFUL. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD. TOTAL FRAUD.

Worst customer service ever! Crappy purchase experience as they try to manipulate you into buying multiple cases. I tried to amend my order minutes after it was submitted and got nothing. Emailed and days later got a stupid email saying I should have 2 cases in case I want to change them out. I said no, I only wanted 1. Got nothing back, but a shipment confirm that both were shipped. I emailed again and they said it was too late since it shipped. I explained the issue again, asking for a return shipping label as well. Nothing, no response, no one picks up the phone. Awful company, they should be embarrassed with their behavior.
Updated 10/3 - I was asked for a reference after this was initially posted, which I provided. I did not receive any additional follow up. Apparently even posting reviews of their terrible customer service does nothing to change their service model.