luxuryscent.co.uk Opiniones 

124
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Customer service is amazing! They had run out of the perfume l wanted but contacted me to let me know it was in, and it was delivered the very next day. Fantastic company! Thankyou. 🙂🙂

Valorada con 5 estrellas sobre 5

I have the Sparkling Ruby perfume and can say that it smells amazing, lasts very long too and everyone who smells it is a fan! It's a perfect everyday scent and quality is very good.

Valorada con 5 estrellas sobre 5

Such a stunning collection of unusual oils. I have bought 12 different ones to try, great to have small bottles, you can really enjoy lots of unique fragrances. Easy to order, arrives prompltly, pac... Ver más

Valorada con 1 estrellas sobre 5

Went to the Newcastle store. I have no issues about the store itself, the sales assistant took his time helping me to find the right scent. I went for the Scent of Dubai men's fragrance. I love the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Perfumería
  2. Proveedor de fragancias, aromas y saborizantes

Escrito por la empresa

Our mission is to inspire confidence and individuality through the power of scent. Our diverse collection caters to a spectrum of personalities, allowing each person to find a fragrance that resonates with their unique style and story. Luxury Scent is synonymous with iconic signature scents. Our fragrances aren't just products; they're statements of individuality.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,3

Todas las opiniones

(124)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered Patchouli and Black Oud.

I ordered Patchouli and Black Oud.
I have been sent the most disgusting rose oil that smells completely unwearable.
Emailed customer service to ask for a full refund and I have been ignored. Not a single word.
I do not trust this company and I would not recommend them.
I will now take the matter up via my bank.

24 de junio de 2025
Opinión espontánea
Logotipo de luxuryscent.co.uk

Respuesta de luxuryscent.co.uk

Thank you for bringing this to our attention. We are truly sorry to hear about your recent experience and the inconvenience this has caused you.

Please accept our sincere apologies if you felt your previous message was not acknowledged. We genuinely strive to respond to all customer enquiries promptly, and we regret any delay in getting back to you.

Regarding your concern, we would like to kindly highlight that, as per our return policy, we are unfortunately unable to accept returns of 36ml perfume bottles. This is clearly outlined in our terms and is one of the reasons we always recommend customers to try our sample sizes first before committing to a larger purchase. Additionally, due to hygiene and safety considerations, we are unable to accept returns of opened or used perfume oils.

You can find full details of our return policy here:
👉 https://luxuryscent.co.uk/pages/return-refund

Please also note that Patchouli Black Oud features patchouli as its base note, rose as the middle note, and mandarin at the top, as described on our website. We completely understand that fragrance is a personal and subjective experience, and individual preferences can vary. However, we must respectfully mention that this particular scent is one of our bestsellers and is highly appreciated by many of our customers, as reflected in the positive feedback we have received.

While we understand your disappointment, we hope this explanation helps clarify our product details and return policy.

If you would like to explore other options or need assistance selecting a fragrance that may suit your preferences better, we would be more than happy to help you find the right scent in the future.

Thank you for your understanding.

Valorada con 2 estrellas sobre 5

Email ignored

Abit disappointed…
The reason I am having to mark down my review is I emailed the company requesting information regarding ingredients for the product I bought (perfume oil) as I wanted to check for allergy purposes ( I did check the website before purchasing and saw there was no information available on what the oils are made up of) decided to take a risk and order anyway which yes was my choice however I thought the product may have come with abit of paper with a little more information on about this so I gave the benefit of the doubt and thought it will be fine but nothing came with it. So not a problem I thought I will email them and surely I will get an answer, wrong!

I have given over a week and no reply to my email
Which isn't really acceptable for requesting important information which should be easily available anyway according to uk guidelines ( quick google will show the current rules ) as we have no clue what is in this product!
You have a wonderful website and products however this lack of information and poor customer service says you don’t take the well being of your customers seriously, Fix this issue please!

20 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad product, bad experience

I bought two perfume oils ( Black tie)on promotion buy one get one free. When I received them, I tried one of them and it did not last even one hour despite the fact the it was an oil ( eau de toilet last longer than that). I contacted the customer service and asked if I could changed at least the unopened one to something else in the same price range( I was not after a refund, so the company will not lose anything).
They replied with negative response.
This was my first purchase and will be the last, I could have became a regular customer but they just lost one for life.

13 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cheap, Potent and Professional Presentation

Been ordering from this site for roughly a year now and have went through a good variety of scent from them. So far have not found any that have been anything but well presented and strongly fragranced oils. I do miss my favourite 'Italian Men' but other than that the sheer variety and potency of the fragrances have been astounding.
Recommended this site to pretty much everyone I know and have made them a sizeable group of returning customers. If you want a strong long lasting fragrance that is also remarkably cheap for the quality definitely give this site a go.
Always arrive quickly and with a lovely bag or box to boot. Will always be shopping here for the rest of my days. Can't recommend them enough.

22 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Black Gold

I'd like to think that I'm a frequent customer of luxury scent. I have had many perfume/attars and most have been very good however after watching the video on YouTube re black gold. I was left more than disappointed with this product. The review on YouTube led me to believe this was a special Attar put together by Luxury Scent. So here are my points

Initial spray it smells pretty good but after that there's nothing to it.

The price at £59 you'd expect the longevity to at least last between 4-6 hours ( should be atleast 6-8 for that price)

The bottle isn't easy to get at in the casing, and the atomiser is below average. A little tap, and you get a bit out before you fully press for the rest to
come out.

Overall a real disappointment

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this idea

Love this idea! Ideal for your handbag! The perfume stays with you all day! The rollerball means you are not spraying it around good for the environment! Also easy to use if you can't get on with the spray action! Good price too! So you can order the small bottles to test out all the perfumes to see which ones you really like!

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Products

I have nothing but positive praise for Luxury Scents. Their website is very user friendly and ordering is a breeze. The 7 oils I have are fantastic and are my go to for the working week.

1 de junio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Mixed feelings

Prompt delivery. Amazing scents. I am however not happy with how one of the sample scent came almost empty! I should have returned them immediately but the others were ok. I checked ,not sure it was a leakage. Its more like an oversight from the packaging team.
You should apologise with a replacement of the Blue moon sample sent pls

7 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products and service

I have bought various perfumed oils from Luxury Scent and they are all high quality products, always precise and fast shipping: personally I am very satisfied. Thank you Luxury Scent

23 de abril de 2024
Opinión espontánea

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