Lyreco UK & Ireland Opiniones 272

I have been using Lyreco for my company stationary needs since 2007.
Overall the experience is good with fast delivery, usually next day even if you choose not urgent.
Its good that orders need to be validated by a responsible person to control excess spending.
I am however knocking one star off because:
1. The website is clunky. (Although there is a small improvement since I first started using it TBF)
2. The search bar needs improvement. e.g. if I'm looking for Dymo D1 specific tape I don't want to see the entire Dymo product line-up.
3. Some things seem excessively expensive. e.g. 12 pack of pilot pens cost £30.24.
4. Sometimes what I need is sold out, I rather not see the sold out options at all as it leaves me disappointed.

We have been ordering from Lyreco for many years and have always received an excellent service. I like their commitment to sustainability and the fact they encourage a reduction on CO2 emissions by asking the buyers to consolidate delivery, to reduce mileage.

Phoned my order through was told would get it the next day but had to call back as did not receive my order until 2 days later .

Rep was very helpful and obliging. Orders arrived speedily

They were probably very busy with taking orders but was held on the line for roughly 4 to 5 minutes, however once through they were prompt and very helpful.

I must point out however i dont normally wait that long for the purchase team to respond, and thats why i have still given a 5 star

GOOD SERVICE
PROMPT DELIVERY

delivery driver always delivers parcels efficiently

Such easy selection. Speedy quick delivery and up to date notifications as to what is happening during the picking and sending stages. I would be lost without Lyreco. LOVE THEM

Easy ordering system through the portal, enabling full control of the content of the business cards we wanted. Delivered within a few days.

Very happy with Lyreco. Amazing customer service and our account manager Donna!

I spoke to a very helpful member of staff called Jonny. He was very knowledgeable about your products and what it was I was after. I was also very impressed with his communication and how quick he was in setting up our business account, followed by a next day delivery! 5 stars for customer service! We will most definitely be using your services again. Thank you!

They had all the items I wanted to order in stock at a reasonable price. Delivered the next day as promised. Website easy to navigate.

The delivery process was an absolute pain. The date was rescheduled two times. The first time, a date was specified and they didn't know what happened to the delivery. The customer care informed me they were not aware why the delivery didn't come through. Later they called me back and said it was an unforeseen technical issue (sure it was an excuse) and scheduled a delivery date after a week.
This time, even after a week, my delivery date was changed to the next day on the day the delivery was supposed to be made.
Even after informing them that I would need to make arrangements for the delivery, they had no consideration of informing the correct date. I wasted two days working from home in anticipation of the delivery. No apology or regret was expressed.

I ordered sugar and about 4 bags had split and spilt all in the box it was delivered in

high-quality service

Easy to order online, great delivery well packaged.

As a regular customer I am glad to have a service I can rely on

Great online ordering system with next day delivery, email updates along the process.

Excellent service. Always delivered on time. Never anything wrong.

The ordering system is easy to use with the delivery fast and efficient. If there is something we need that is not available on the system, calling them to enquire usually ends with alternative suggested. Great team!

easy to use website, delivered promptly, delivery drivers always friendly and helpful