It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver más
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Consulta las opiniones de los clientes
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver más
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Ver más
La empresa ha respondido
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not gi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Información de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,5
Medio
709 opiniones
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Respuesta de M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and were…
Took ages to reply to email and were totally mercenary.
20 de julio de 2026
Respuesta de M6toll
Hi, and thank you for review. I can see tht you sent your original request in over a weekend and unfortunately our teams are not available Saturday and Sunday. We did reply on the Monday and my colleague gave you the information to pay online for the subsequent 5 days without incurring any fees.
If you would like to discuss this further, then do please reach out on 0330 660 0790. Kay@M6toll
My account was closed and now open.
I needed help with my account, and I received it.
27 de julio de 2026
Respuesta de M6toll
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
20 de julio de 2026
Respuesta de M6toll
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Easy to use and quicker with a Breeze…
Easy to use and quicker with a Breeze account
20 de julio de 2026
Respuesta de M6toll
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
I messaged about how to change from a…
I messaged about how to change from a tag account on the website to a breeze account, I have not received a reply.
22 de julio de 2026
Respuesta de M6toll
Hi Christopher, thanks for your comments. I can see my colleague wrote to you regarding switching your account earlier in July and another email was also sent to you on 22nd July. if you have not received this, please do not hesitate to reach out. Kay@M6toll
Respuesta de M6toll
Hi Alan, Thanks for your review and your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you need anything else. Kay@M6toll
Swift and very helpful
24 de julio de 2026
Respuesta de M6toll
Hello, and thank you for your positive comments. Please do reach out, should you requre anything further. Kay@M6toll
Awful had to phone so many times would…
Awful had to phone so many times would accept my details online really poor service
17 de julio de 2026
Respuesta de M6toll
Hi Simon, thankk you for your comments and I am sorry you experienced issues with your journey. The issues arose from the fact that your were towing a trailer which displayed a different VRN to your vehicle, so understandably, this confuses the ANPR cameras and delayed trip construction. For any future journeys, please ensure the trailer and the vehicle are displaying the same VRN. Please do not hesitate to contact us again, should you require anything further. Kay@M6toll
Waste of money
Waste of money, over the top price just for a single trip. Breeze account is a waste of time too. I would rather sit in traffic
24 de julio de 2026
Respuesta de M6toll
Hi Keiron, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Respuesta de M6toll
Hi Bernadette and thanks for your positive comments about the service. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Respuesta de M6toll
Hi Peter, thanks for your positive comments about your journey. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a problem as I’d recently change…
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time.
Julie is a great asset to your Company and should be commended for her efforts to make the brand better.
23 de julio de 2026
Opinión espontánea
Respuesta de M6toll
Hi Martin, thank you for your positive comments regarding the service you recieved from Julie, I will ensure that these are passed on. Please do not hesitate to reach out , should you need anything further. Kay@M6toll
Charges for a vehicle no longer…
Charges for a vehicle no longer registered to me. Very unhelpful customer services.
23 de julio de 2026
Respuesta de M6toll
Hi, and thank you for comments. I will ensure these are passed to the team. If you need anything further, please feel free to reach out. Kay@M6toll
Respuesta de M6toll
Hi Stacey, thanks for your positive comments, reagrding the service you received from our team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
You charged me more than I've paid before
You charged me more than I've ever paid before, with no notices to say about the charges and heights, so I've lodged a formal complaint and will nit be using you again.
23 de julio de 2026
Respuesta de M6toll
Hi Simon thanks for your review. The M6toll uses a different classification system to that of the DVLA. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Quick to respond
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most helpful. So a huge thank you
15 de julio de 2026
Respuesta de M6toll
Hi Karen, thank you for your positive comments. I am sorry you had an issue when using the M6toll, and I am pleased that the team resolved it quickly and to your satisfaction. Please do not hesitate to reach out, should you require anythng further. Kay@M6toll
Toll prices racing ahead of inflation.
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really badly before the franchise ends and they have to hand it back to the government. Expect the maintenance budget will be hacked back soon as well.
22 de julio de 2026
Opinión espontánea
Respuesta de M6toll
Hi Robert, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Very good and quick response
Very good and quick response
Resolved our problem and refunded
14 de julio de 2026
Respuesta de M6toll
Hi, and thank you for your positive comments. I am sorry you encountered an issue with your journey and I am pleased the team resolved it swiftly and to your satisfaction. Please do not hesitate to contact us, should you require anything further. Kay@M6toll
Use the 42
Called and asked for a call but apparently I have to call them, and that's for me to set a payment method up on their system
22 de julio de 2026
Respuesta de M6toll
Hi, George thanks for your review. I have reviewed your query and can see tht you did not add a payment method to your account to allow us to take future payments for journey. We recommend that customers use the self-service option to complete this as when completed online the system generates 3 pieces of code against the account. if completed over the telephone our telephone payment service only produces 2 pieces of code, so we cannot guarantee future payments are taken. Please do not hesitate to contact us again, should you need anything further. Kay@M6toll
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