Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver más
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Consulta las opiniones de los clientes
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Ver más
La empresa ha respondido
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not gi... Ver más
La empresa ha respondido
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Información de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,5
Medio
708 opiniones
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Respuesta de M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday through…
last week I went to the holiday through m6 road but I didn’t sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
23 de julio de 2026
Respuesta de M6toll
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
29 de junio de 2026
Respuesta de M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
Contact with customer service was swift…
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been overcharged - charged incorrectly in the first place it might have been 5 !! But then I wouldn’t have had to contact them at all 🤣🤣.
22 de julio de 2026
Respuesta de M6toll
Hi Susie, thanks for your review and the positive comments regarding the service you received.
I am sorry you were charged incorrectly. We can't always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
29 de julio de 2026
Respuesta de M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
28 de julio de 2026
Respuesta de M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
27 de julio de 2026
Respuesta de M6toll
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
Relatively easy to sort the issue out
29 de julio de 2026
Respuesta de M6toll
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Kenny, thanks for your positive comments, we really appreciate them. Please do feel free to reach out should you require anything else. Kay@M6toll
What a breeze as new driver this made…
What a breeze as new driver this made my journey so much more smoother
28 de julio de 2026
Respuesta de M6toll
Hi Rachel, thanks for your positive comments and I am pleased your Breeze account makes your journey much smoother. Please feel free to reach out, should you need anythig further. Kay@M6toll
Respuesta de M6toll
Hi, thank you for your comments. The type of account that you hold only allows one vehicle to be regsitered against it any one time. We can of course switch your account to a breeze account that would allow multiple vehicles to be registered, but unfortunately, this would not give you the level of discount that you currently have. As an alternative, if you know you are going to be in a different vehicle you can update this at least one hour before travel in your account portal and then change it back.
If you would like us to look at switching your account type then please do reach out to the team on 0330 660 0790 or via email at customer.services@m6toll.co.uk Kay @M6toll
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it.
They’ve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
27 de julio de 2026
Respuesta de M6toll
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
Respuesta de M6toll
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Respuesta de M6toll
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification of…
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
27 de julio de 2026
Respuesta de M6toll
Hi Helen, thanks for your review and the positive comments regarding the service you received.
I am sorry you were misclassed. We cannot always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
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