It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver más
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Consulta las opiniones de los clientes
The contact was fine, but the process didn’t feel fair. I contacted as I had been charged twice and the process is that as they were 90 mins apart from each other (because I got lost) I would not qu... Ver más
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver más
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Información de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,5
Medio
712 opiniones
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Charged the wrong amount
Charged the incorrect amount and it’s been difficult to get a refund.
14 de julio de 2026
Respuesta de M6toll
Hi Stuart and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I had a slight issue with the amount I…
I had a slight issue with the amount I had been charged for a journey on the M6 Toll south, I contacted vir the online form and the issue was resolved within 24 hrs. Great service, thank you.
14 de julio de 2026
Respuesta de M6toll
Hi Paul, thank you for your review and I am pleased the team dealt with your enquiry promptly. Should you require anything else, please do not hesitate to come back to the team Kay@M6toll
Auto toll charged me for a much larger…
Auto toll charged me for a much larger vehicle - they did NOT spot the errror I did and the concern is that this overcharge is obviously an automatic error and may affect many people who will be unaware they have been overcharged significantly !!!
14 de julio de 2026
Respuesta de M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked a question on the payment as I…
I asked a question on the payment as I was not clear and within 48 hours the reply came back with a clear explanation so was perfect
14 de julio de 2026
Respuesta de M6toll
Hi Nick, thanks for your positive comments regarding the service you received from the team. Please do not hesitate to contact us again should you need anything further Kay@M6toll
Very professional and courteous staff…
Very professional and courteous staff that answered all my questions .
14 de julio de 2026
Respuesta de M6toll
Hi Phillip, thank you for you review and you positive comments regarding the service you received from the team. Please do not hesitate to come back to us, should you need anything further Kay@M6toll
Good info 😎 quick reply thanks
7 de julio de 2026
Respuesta de M6toll
Hi Mark, thanks for you review and your positive comments. Please do not hesitate to contact us again should you require anything else Kay@M6toll
I shouldn't of been overcharged in the…
I shouldn't of been overcharged in the first place and it did take a few days but I did get my refund with little hassle so no harm done.
7 de julio de 2026
Respuesta de M6toll
Hi Callum and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
From start to finish without a hitch……
From start to finish without a hitch… the application was a doddle to complete. I spoke to customer service to ask advice as I wasn’t sure I’d completed everything properly, however the operator I spoke with was outstanding! A credit to the team, she informed me that everything was completed fine.
13 de julio de 2026
Respuesta de M6toll
Hi Ian, Than you for your review, and I am pleased you found the process of application easy to complete. I will pass your kind words on regarding the service you received from the team. Please do not hesitate to contact us agin should you need anything further Kay@M6toll
Respuesta de M6toll
Hi Tania, thank you for your review and your positive comments regarding our service.
Please do not hesitate to reach out to the team, should reuire anything further. Kay@M6toll
Accidentally took the wrong road and…
Accidentally took the wrong road and ended up on the toll road, and was charged for the privlage will definitely be avoiding next time im near the area
13 de julio de 2026
Respuesta de M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Lite account not worth it
I take the M6 toll occasionally. Saw an advert for 'Breeze' at the Norton Canes service station, with associated discounts, so sounded good.
The Breeze account works best if you top up in advance, which doesn't make sense for my infrequent travel. The Lite account - paying on demand - seemed more appropriate, but still it wasn't super clear. Turns out that the Lite account doesn't actually give a discount, and even the Breeze discount doesn't work out anywhere near advertised, more like 15%.
After registering, there's no indication of when you can actually travel through the Toll. I did receive an email saying you need to wait an hour - but this arrived more than an hour later. So having registered, I had to nervously proceed through the toll not knowing if I should pay manually, would be charged to my account, or whether I'd get fined.
If you approach the barrier behind someone else, the barrier doesn't so much open for you, but rather remains green. So that wasn't clear either. I think everything has worked out OK but it wasn't worth it.
In short, benefits of Lite:
Don't need to get card out, maybe save 5 seconds.
Downsides of Lite:
Not knowing if you've paid, worry about fines, probably some data privacy concerns, payment card will undoubtedly expire at some point and cause more confusion.
On the way home I just avoided the toll altogether and went via Derby.
13 de julio de 2026
Respuesta de M6toll
Hi Sam and thank you for your comprehensive review. We're sorry for your recent experience with lite. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged for car and admitted they…
Overcharged for car and admitted they did now waiting for refund!!
How many people don’t check?!?
13 de julio de 2026
Respuesta de M6toll
Hi Scott, and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Quick response from customer service…
Quick response from customer service via email to sort out an over payment issue.
13 de julio de 2026
Respuesta de M6toll
Hi Gavin, thanks for your review and your positive comments regarding the dealing of your payment issue. Please do not hesitate to reach out to the team shoud you need anything further
Szeretnék egy számlát kapni
Szeretnék egy számlát kapni, ahol nem csillagok szerepelnek számok helyett a rendszámban!
Így nem lehet elszámolni költségként!
Ez túl nagy kérés egy angol kormányhivatalnak?
13 de julio de 2026
Respuesta de M6toll
Hello, and thank you for your review. Receipts that are sent to cutomers from the team have asterisks to replace the vehicle for privacy, in case a receipt is sent to an incorrect receipient. A customer can download a receipt from our website www.m6toll.co.uk/receipt and this will show the vehicle registration in full. Please do feel free to reach out to the team should you require anything else Kay@M6toll
I cant fault the staff at my toll…
I cant fault the staff at my toll always kind and considerate
13 de julio de 2026
Respuesta de M6toll
Hi Maureen, thanks for your review and your kind words regarding the M6toll team. I will ensure this feedback is passed on. Please do hesitate to reach out should you require any further assistance Kay @M6toll
It was easy to use and done very quickly
It was easy to use and done very quickly
13 de julio de 2026
Respuesta de M6toll
Hi Paul, thanks for your review and your positive comments regarding your query. Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Breeze worked really well on first use
Breeze worked really well on first use. Much easier than tapping.
13 de julio de 2026
Respuesta de M6toll
Hi Alun, thanks for your review and your positive comments regarding our Breeze account. Please feel free to reach out should you need anything further from the team Kay@M6toll
Exorbitant
I have made a northbound and southbound journey on the M6 toll in a jaecoo j7 and have been charged a total of £24. I think that this is over priced for a 54 mile round trip. I for one will never use the M6 Toll ver again.
The customer services rep gloatingly told me that 45-50 thousand used the Toll daily when I said I won't be using it again. even if you use and average of £12 per crossing they are making half a million a day and 197,000,000 per year out of the British public. Shameful..
12 de julio de 2026
Opinión espontánea
Respuesta de M6toll
Hi Tony. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Excellent customer service when I could…
Excellent customer service when I could not locate my receipts
13 de julio de 2026
Respuesta de M6toll
Hi Gavin, thanks for your kind review and your comments regarding our service. Please do not hesitate to reach out to us, should you require anything else. Kay@M6toll
Thanks for the help
Thank you Ruth for taking the time to talk us through every step of the way as we have difficulty with technology but you never gave up on us.
13 de julio de 2026
Opinión espontánea
Respuesta de M6toll
Hello, thanks for your review and your kind words regarding the service you received from Ruth. I will ensure this feedback is passed on to her. Please do not hesitate to reach out, should you require anything else.
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