My son played this and it was absolutely shocking to say the least.. took 9 minutes to loose 18 pounds in 20p spins.. Also what he had played before.. Every spin is empty and there is never any retu... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Ver más
Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Ver más
La empresa ha respondido
So 3 times in a row I tried to put a stake on 1 of their roulette's games, each time it said there was a connection issue after I placed the bet and it was confirmed. I think it was a con as each ti... Ver más
Información sobre la empresa
Sobre Magical Vegas
Escrito por la empresa
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!
Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.
Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Información de contacto
1,5
Muy malo
214 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Used to love this site but now when i…
Used to love this site but now when i try to play it lets me play for so long then kicks me out continually have to try to log in again after every game and bonuses are few and far between really disappointing from what used to be a great site
1 de julio de 2021
Opinión espontánea
Respuesta de Magical Vegas
Hi Mandy,
Thank you for taking the time to review Magical Vegas and we're sorry to hear of your dissatisfaction with our site.
If you would like us to investigate this further for you, please do contact us via email on reviews@rank.com and include details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Bethany
Magical Vegas Team
Respuesta de Magical Vegas
Hi there,
Thank you for taking the time to review Magical Vegas, and we're sorry to hear of your recent experience.
If you would like us to investigate any of your concerns further, we would kindly ask that you contact us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you.
Kind regards,
Beth
Magical Vegas Team
Scam site
Scam site. Support non existant. Avoid like the plague.
18 de marzo de 2021
Opinión espontánea
Respuesta de Magical Vegas
Hi Mike,
Thank you for taking the time to review Magical Vegas, and we're sorry to hear of your recent experience.
If you would like us to investigate any of your concerns further, we would kindly ask that you contact us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you.
Kind regards,
Jack
Magical Vegas Team
Scam casino
Signed up deposited £50 to play with, not one feature. Deposited another £30 to play with, didn't even get a feature with that either. If you're not getting one single feature off of 80 pound then in my opinion it's a rip off site, don't even bother signing up with these if I were you. I certainly won't be spending any more with them. Didn't receive the sign up bonus that they advertised either. STAY WELL CLEAR!!!
4 de febrero de 2021
Opinión espontánea
Respuesta de Magical Vegas
Hi Martyn,
Thank you for taking the time to review Magical Vegas, and we're sorry to hear of your recent experience.
If you would like us to investigate your concerns further, we would kindly ask that you contact us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you.
Kind regards,
Lauren
Magical Vegas Team
All you bots giving this web site a 5…
All you bots giving this web site a 5 star rated review are use actually for real and not ome 5 star review says how much they made or what games the won big on no because its all about customer service bull crap my advise folk STAY AWAY!!!!!!! the gamea are laggy and slow and they are near inpossable to hit a bonus on and when you finally hit one or maybe even 2 your lucky if they pay even 10x no joke and for the copy and paste bots from this website about to respond with we are sorry for your experience but rest assured our machines are fair and use a number generated system blah blah blah use are scam artist plain and simple and future players dont say i didnt warn youif you deposit do it at your own risk
3 de febrero de 2021
Opinión espontánea
Respuesta de Magical Vegas
Hi there,
Thank you for taking the time to review Magical Vegas, and we're sorry to hear of your recent experience.
If you would like us to investigate your concerns further, we would kindly ask that you contact us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you.
Kind regards,
Lauren
Magical Vegas Team
Sign up mishap promptly rectified by support
Following a slight mishap in my sign up with the intention of receiving 20 free spins I used the Magical Vegas live chat support feature and was introduced to Thomas. Thomas was very helpful and explained why he believed i did not receive the sign up offer spins. Seeing my disappointment Thomas was kind enough to offer a £10 bonus on behalf of the house which was a kind enough gesture as i was expecting to just receive the 20 free spins. The wagering requirements were explained and i parted the conversation a satisfied new member of Magical Vegas.
23 de octubre de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Sam,
Thank you for your positive comments about the customer service you received from Thomas, and for taking the time to review Magical Vegas!
We’re very happy to hear that we have been able to resolve your Welcome Bonus issue and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Stephanie
Magical Vegas Team
Magical experience from Magical Vegas
Received a flyer from magical Vegas through the post. It was for a free £10 to play certain games in the casino. Within those certain games there was a lot I liked and the wagering requirement was x20 which I thought was very generous. I enjoyed playing the games but on my iPad I did have problems with being logged out every so often and the games freezing. I did get very lucky and won £500. I was a little disappointed that I did not see myself win the £500 as the game froze and when I restarted the game the bonus was over and just showed me what I had won. I completed the wagering requirement and withdrew what I has won, customer services were excellent and paid me my winnings within 24hrs of me requesting. Excellent service, Thankyou.
28 de septiembre de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi,
Thank you for taking the time to review Magical Vegas and congratulations on the win!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Nicole
Magical Vegas Team
Fabulous site
I have been with Magical Vegas for while now. I can honestly say its one of my favorite websites. I don't always win but usually get enough give and take to make it fun and last a while. They have verified my documentation quickly and withdrawals now are received within 10 minutes to paypal or within 48 hours to my bank account. Only spoke to customer service once when I couldn't undo my withdrawal (before I knew that's how it works now!) and they very politely explained it to me so I didnt feel like an idiot :).
Huge selection of games, lists new one separately, so you can give them a go. Every so often I get a cash bonus too.
Give them a go.
9 de septiembre de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Lynette,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Very helpful staff
7 de julio de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Colin,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Excellent and professional knowledge…
Excellent and professional knowledge customer not taking long to get resolved and very friendly.
29 de junio de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Nancy,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
5 star reviews are obviously fake as…
5 star reviews are obviously fake as they are only going on about customer service chat blah blah. But i don't blaim them for reviewing themselves as it is rubbish. Not one bonus waste of time and money And yes you don't always win i know that but this site is shockingly bad.
1 de junio de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi,
We are sorry to hear of your dissatisfaction with our games.
Although we understand your concerns and frustrations regarding your game play, we can assure you that all our games are fair and unbiased. We use advanced “Random Number Generators” (RNGs) to determine results and to make sure that all games have a truly random outcome. In addition to this, our games are constantly tested and regulated by an independent authority to ensure fairness at all times. We are able to explain this in more detail or answer any questions that you may have if you contact our Customer Service Team.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.magicalvegas.com/support/
We look forward to hearing from you.
Kind regards,
Magical Vegas Team
Really helpful chat with Laura
Really helpful chat with Laura. I didnt have a big win so cant take her out for a chinese hahah
29 de mayo de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Nick,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Really helpful agent
Really helpful agent. Quick and efficient in sorting my problem
2 de abril de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Meralyn,
Thank you for the amazing feedback!
We love hearing great comments on our Support Team and hope that we will continue to meet your expectations!
We will always strive to make sure that your experience with us is World Class.
Thank you for taking the time to show your appreciation.
Stay safe!
Kind Regards
Magical Vegas Team
I've just had a chat with Laura and she…
I've just had a chat with Laura and she was lovely and very helpful.. keep up the great work Laura 😊
26 de marzo de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Andrea,
We’ll definitely make sure Laura gets a big tap on the back and we are sure she will be over the moon with your amazing comment!
Thank you very much for showing your appreciation.
We look forward to seeing you online enjoying your favourite games.
Stay safe!
Kind Regards
Magical Vegas Team
Hit a fat win on bonanza
Hit a fat win on bonanza. Brilliant customer service. Very helpful and straight forward. No beating around the Bush, Thomas sorted my issue quickly.
20 de marzo de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Tommy,
We’re so happy luck was on your side!
Any plans on how you are spending your winnings? Maybe a treat for yourself?
We are glad that we managed to make you even happier by providing you with excellent gaming and customer service experience.
We will be sure to give Thomas a big thumbs up on your behalf.
Stay safe!
Warm Regards
Magical Vegas Team
Very helpfull and friendly
Very helpfull and friendly, but professional help. Very patience with my dumb questions lol
7 de marzo de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Cheryl,
You just made our day!
Thank you for the great comment and always be sure that we are ever ready to assist with any queries you may have.
The name of our game is excellence and we’re glad to see that you are happy with the help or customer service team provided you.
Don’t hesitate to get back to us for anything you need help with.
Stay safe!
Warm Regards
Magical Vegas Team
Jordan was very helpfull and dealt with…
Jordan was very helpfull and dealt with my enquiry
1 de marzo de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Sarah,
Jordan will be one happy person with this comment you left for him!
We’re glad Jordan left his mark and we’ll be sure to get him a star for your appreciation.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Magical Vegas Team
Customer Review
Summer was amazing when helping me deal with an issue on my account. 10/10!
28 de febrero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Jenny,
Your comment is very much appreciated!
Summer’s interaction with you embodies our commitment to world class customer service.
We’re so happy she brought some sunshine to your day!
We’ll give her a big tap on her back for your appreciation and hope to see you soon.
Stay Safe!
Warm Regards
Magical Vegas Team
Summer was very helpful and very…
Summer was very helpful and very pleasant. My issue was sorted in a matter if seconds.
27 de febrero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi Bronagh,
Thank you for the amazing feeback!
Summer is truly our sunshine straight from our customer service team!
We could not be happier that she lived up to your expectations.
Please do not hesitate to come back to us anytime you need to.
Stay Safe!
Warm Regards
Magical Vegas Team
I would like to say a big thank you to…
I would like to say a big thank you to Shaun who assisted me in registering my new card quickly and efficiently through live chat service. He provided me with all the information I needed to verify my account.
9 de febrero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hello Katie,
Such a lovely comment that makes our day brighter. Not to mention the spark in Shaun's eyes when he read your review.
Indeed, striving to always be up to our customers' expectations, it definitely bring a sense of pride to know you were highly satisfied with the assistance provided.
As always Katie, should you require any assistance, do not hesitate to contact us back.
Until then, if that would be of any interest to you, we currently have the below ongoing offer which can make your time on the site even more fun!
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Good luck on your favourite games Katie!
Regards,
Magical Vegas Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.