My son played this and it was absolutely shocking to say the least.. took 9 minutes to loose 18 pounds in 20p spins.. Also what he had played before.. Every spin is empty and there is never any retu... Ver más
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Consulta las opiniones de los clientes
Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Ver más
Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Ver más
La empresa ha respondido
So 3 times in a row I tried to put a stake on 1 of their roulette's games, each time it said there was a connection issue after I placed the bet and it was confirmed. I think it was a con as each ti... Ver más
Información sobre la empresa
Sobre Magical Vegas
Escrito por la empresa
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!
Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.
Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Información de contacto
1,5
Muy malo
214 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Dave in custody support is an absolute…
Dave in custody support is an absolute angel. So polite and helpful and an asset to your team (who are all brilliant may I add), let's hope I get to speak to the lovely Dave everytime!
4 de febrero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hello Megan,
Reading your comments, we are really at lost of words to describe Dave's proud reaction upon hearing about your 5 stars review, not to mention the team's bright smiles this Monday.
Indeed, nothing better to kick start our week than a satisfied customer.
As always Megan, do not hesitate to contact us back whenever you require help. On this note Megan, aiming at making your experience even more fun, you might be interested in the below offer which ends soon!
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Until we speak again, we wish you all the best of luck!
Regards,
Magical Vegas Team
Thanks
Jordan....... "Your simply awesome my friend... Keep doing an awesome job and to all the team aswell" #MagicalPeople #MakeyourchoiceaMagicalone
2 de febrero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hello Gazza,
Such a pleasure today reading how happy you are with our services!
Our Team was very happy hearing about your review, not to mention how ecstatic they were, talking about how you always have such positive words when interacting on Live Help.
As always, keep the honest feedback coming as they definitely help us better our services and learn more about your gaming preferences.
We also seize this opportunity to let you in about our ongoing offer ending soon:
https://www.magicalvegas.com/promotions/shangri-la-cluster/
We indeed hope it brings you even more luck and fun!
Any assistance you may require, as always, run to our 24/7 Live Help Team.
Regards,
Magical Vegas Team
I spent some time with Owen on chat…
I spent some time with Owen on chat today and he's been more helpful than every other live chat agent I've talked to combined. Honestly, this guy should be making sure everyone else is doing what he's doing. Genuinely helping & caring for the customer and trying their best to solve their issues. Unreal. Would def go for a pint with him too.
29 de enero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hi there Eilis!
Hope you are doing well. We definitely are enjoying our Monday after reading your 5-Stars comment. Nothing better than reading your satisfaction after enjoying our services.
Owen has also been informed of your comment and is totally over the moon about it.
As always, Magical Vegas strives as much as possible to provide you with the best service ever. Speaking of which, we currently have an offer which might spike your interest:
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Enjoy and make the games even more fun!
Eilis, any issue you encounter or information you require, do not hesitate to contact us back.
Sending you the best of luck on the games, enjoy your week :)
Regards,
Magical Vegas Team
Top up for the fist time tonight didn’t…
Top up for the fist time tonight didn’t receive any bonus also there game are very slow and not very good they call them spin it’s a big joke lol crap site
10 de enero de 2020
Opinión espontánea
Respuesta de Magical Vegas
Hello Tracy,
Thank you for taking the time in writing to Magical Vegas.
We are truly sorry to hear you haven't much enjoyed your experience on our site.
We would much appreciate if you could contact our Support Team via any of the below portals in view of enabling them to review your account accordingly and see how your experience can be enhanced.
Email: support@magicalvegas.com
Phone Number: 0800 279 7342 (Toll Free)
Landline: 0203 770 7188 (Landline)
Regards,
Magical Vegas Team
Thomas was a great help when i spoke…
Thomas was a great help when i spoke with the support team. Extremely polite and resolved my problem extremely quickly.
31 de diciembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Dominic,
Hope you are doing well and that you are enjoying your time on the site.
Thank you for this amazing feedback.
Customer satisfaction is amongst one of our priorities and from the feedback you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Magical Vegas Team
I was helped by a staff named Baki
I was helped by a staff named Baki, this site is worth it
30 de diciembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Abby,
Thank you so much for the feedback.
It is our priority to see that our members feel comfortable an happy while being on the site.
We are pleased to hear that your experience has been a marvelous one and that our Customer Service has been up to your expectations.
Regards,
Magical Vegas Team
I spoke with Jay
I spoke with Jay, what a helpful chap. Very friendly, a great ambassador for your company.
30 de diciembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Sam,
Thank you for this very nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us, should you require any assistance.
Regards,
Magical Vegas Team
Respuesta de Magical Vegas
Hi there Caroline,
Hope you are well.
It is with great pleasure that we read your lovely comment about our agent Daisy.
We shall definitely make sure she gets your nice feedback.
Wishing you all the best on the games, as always, do not hesitate to contact us back should you need any further assistance.
All the best and good luck!
Best Regards,
Magical Vegas.
Great site and very helpful support.
Great site and very helpful support.
I have been using Magical Vegas for a little while now and find they have a good selection of the slots that I like and run promotions on a regular basis.
I've contacted support a few times for some small problems and they have always been very quick to respond and sorted my problem right away.
I would recommend Magical Vegas.
25 de noviembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Anthony,
Thank you for taking the time in writing to Magical Vegas . Your feedbacks are highly appreciated and we are happy to have you among us.
We are indeed focused towards customer satisfaction and seeing that we have managed to meet your expectation, can only bring satisfaction to us.
We hope to see you again on the site soon.
Regards,
Magical Vegas Team
Great site, with equally great live support if you need help.
I had to contact live chat recently because I had a slight issue with a promotion. I was connected straight away and had the pleasure of speaking to an extremely friendly advisor named Thomas. He was professional, efficient and took the time to ensure my problem was resolved and that id received all the help I needed. He didn’t keep me waiting for more than a few moments whilst he looked into it and he resolved everything quickly. He was patient whilst I typed my messages, which sometimes takes me a little while lol and he also responded to each of my messages with thank goodness, no sign at all of a pre written script being pasted (which is something I’ve experienced previously with other live help chats, and I absolutely hate that). I’ve really been enjoying the site so I’m reassured that help is there in an instant if needed. All in all I’m very pleased with the service I received and I hope all staff are as pleasant and helpful. Thank you.
6 de noviembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hi Elaine,
Thank you for taking the time in writing to Magical Vegas . Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
Your feedback will surely be passed on to Thomas.
We wish you all the best on the site.
Best Regards,
Magical Vegas Team
Great selection of games and good…
Great selection of games and good customer service.
25 de octubre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Sue,
What a pleasure for us to have such feedback from our members.
We do ensure that our members are always satisfied by providing the latest online games and making sure that out agents are always available for assistance.
Hoping to see you soon online.
Best Regards,
Magical Vegas Team
Had a really good win for first time I…
Had a really good win for first time I won yesterday how long does it take to go in my bank Thankyou beginners look I would say xx
9 de octubre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Dear Rachel,
We are happy to hear that you are enjoying your journey at Magical Vegas.
Kindly contact our support team so that they can assist you further with your query regarding your withdrawal processing time.
You may give us a call on the below contact numbers:
0800 279 7342 (Toll Free)
0203 770 7188 (Landline)
Or find below the email address where you can send your query:
support@magicalvegas.com
For Live Help to can access this link: https://www.magicalvegas.com/support/
Looking forward to speak to you on Support soon!
Best Regards,
Magical Vegas Team
Jessica very helpful
Jessica very helpful. More free bonuses would be great ;)
1 de octubre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hello,
Thank you for taking the time in writing to Magical Vegas
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
Do not hesitate to contact us, should you require any further assistance.
We wish you all the best on the site.
Best Regards, Magical Vegas Team
Waste of money
Waste of money - £250 deposited, not one feature! I liked a slot game on another site and won loads, tried on this site most I won is about £8, spend your money elsewhere, wish I did lol!
25 de septiembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hello Chelsea,
We are really sorry to hear that your experience on our site was not very pleasant. We can totally imagine that being on an unlucky streak is not very enjoyable.
Though the intrinsic nature of the game itself is based on luck, we acknowledge that not winning is not very nice.
Chelsea, in view of attempting to enhance your experience on our site and see how we can help you there, we would much appreciate if you could contact our Support Team.
Indeed, they will promptly assist you.
Thank you and we look forward to hearing from you soon.
Regards,
Magical Vegas Team
They have a brilliant selection of…
They have a brilliant selection of games and the customer care is a huge priority and really do make the effort to resolve any issue promptly
20 de septiembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hello Tyler!
Lovely to hear that you are enjoying our sites and games.
Indeed, our customers are of utmost value to us and making you happy makes us happy!
As always, enjoy your favorite games and any assistance you may require, our 24/7 Support Team is ever ready to help!
Thank You,
Magical Vegas Team
Love this site
Love this site.
Think you should give peter on live chat a pay rise 😁😁 very friendly and helpful
19 de septiembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hello Rebecca!
Such a nice comment to read. We shall ensure to pass on your message to Peter.
Hope you are doing well and enjoying the site.
We are please to know you enjoy our services and products!
As always, should you require any help, do not hesitate to contact our 24/7 Support Team!
Thank you.
Magical Vegas Team
I love magical Vegas and there great…
I love magical Vegas and there great bonuses and promotion. I've yet to have a big win yet but I feel it coming. I rather spend my hard earned cash on here opposed to other not very nice casino's and the customer care and service is exceptional. 5STARS Well deserved x
16 de septiembre de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hi Koreen!
Thank you for the Magical feedback you have given us - We are glad that you are enjoying your moments on Magical Vegas website!
Crossing my fingers for that big win to come to you!
Our amazing customer service team will always be ready to provide you the smoothest experience you can experience online.
Kind Regards
Magical Vegas Team
I love this site
I love this site, big wins on low stakes the best I have seen, keep it going mv this is now theonly site I play on
5 de junio de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hi Andrew!
We are glad to hear that you have found your dream site to play on and that we are making magical moments for you!
We are as happy as you are to have you playing with us and of course generating big wins!
Keep the big wins coming by enjoying your games on Magical Vegas website!
Warm Regards
Magical Vegas Team
The website is fixed
The website is fixed.
When you are new the website throws bonuses at you. You win at first and then go to withdraw. Withdrawing takes 36 hours. Which is ridiculous!! The next time I deposited I spent 90 pounds which were my winnings I reversed as it took that long to get it back.. and didn’t get a single bonus. It’s a con.
I am a member of several sites and this is the worst and you can tell it is a deliberate con when you play.
The responsible play function is a joke. You have to ring up to limit your spend. There is no function to set deposit limits online.
The wait time to get your money is so that you reverse your win and when you do.. you get NO bonuses.
DO NOT use this site. I think the positive reviews are fake set up by people affiliated with the site.
I used it once and I won’t be using it again.
23 de mayo de 2019
Opinión espontánea
Respuesta de Magical Vegas
Hello Katrina,
We are sorry to read that your expectation with Magical Vegas was not up to your expectations.
Magical Vegas do take a very serious approach towards responsible gaming and deposit limit can be set by accessing your cashier - Responsible gaming section.
As for our withdrawal policy, you can always refer to our banking section for more information. A player can place a break on their account should they not want to reverse their pending withdrawal and this is only a few clicks away by reaching our Live chat support.
Should you wish to discuss about your account or a potential review of it, our support team operates round the clock.
Warm regards
Magical Vegas Team
Great customer service
Great customer service, a pleasure, most helpful
16 de noviembre de 2018
Opinión espontánea
Respuesta de Magical Vegas
Dear User,
Thank you for taking the time to write us your thoughts.
While we are happy to read from you, we are really eager to know more. What is it that makes you as happy? The service? The games? The promotions? The people? Do let us know.
PS: Our secret goal is to make your experience even more beautiful!
Magical Vegas Team
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