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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither ty... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't eve... Ver más

Valorada con 5 estrellas sobre 5

I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

234 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,0

Todas las opiniones

(234)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We have 2 Ocelot Pros

We have 2 Ocelot Pros, and we love them. We have 250 miles on them and have had them since February, but we couldn't ride them till April. Best customer service, hands down. Our headlight was broke in shipping. One was sent out right away. I couldn't as for a better company to deal with.

22 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you. Magicycle walks alongside you. ❤️

Valorada con 5 estrellas sobre 5

I did my research on Magicycle and…

I did my research on Magicycle and their products. They have the best bikes for the money. I presently own 3 of their bikes and have never been disappointed in the price and performance of any of them. It's great to pedal out to your destination and not worry about being able to get back from where you left. BTW, I'm 71 and have back problems along with arthritis. I'm able to bike again like I did in my 20's. Great product, company, and customer service.

21 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support, Magicycle walks alongside you.

Valorada con 4 estrellas sobre 5

I ordered 2 cruiser pro Ebikes

I ordered 2 cruiser pro Ebikes, 1with hi bar and 1 low bar. The bikes came quicker than expected, putting together was pretty straight forward so no problems there. I am a just 6 foot tall man and the mens bike while standing comes right up to my male parts, I wish I would have gotten the low bar bike. the bikes are heavy but not so much as they would be uncontrollable
we rode in 2 rides totaling 71 miles. they are a blast to ride and they get me out on the trails. Getting hard to ride my non electric bike, age, knees..... so these are great and get me outside. Love the bikes!

9 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your review! Wish you many more amazing miles with Magicycle Cruiser Pro.

Valorada con 4 estrellas sobre 5

Getting the run around trying to get replacement parts

So far I have purchased 5 E-bikes through magicycle. Me and my family love them. I'm only giving 4 stars because my last purchase of 2 bikes had issues and the resolution was kind of a back and fourth process. I received both of the bikes and both of them had damaged parts. One issue I fixed myself but the other issue I couldn't. The bikes came with the battery already on the bikes and one of the casings had cracked, something I could not fix nor should I have to. I explained this to customer service and sent pictures and they sent me a video on how to fix it. Again I shouldn't have to fix a brand new bike fresh out of the box. After all the BS I sent the battery back as instructed, got refunded for the shipping charge and then nothing for about a month. I had to reach back out to them to inquire about my replacement battery. After that we got the battery shortly after. We love our bikes but after this experience we are hesitant on any further purchaces...might just use my magicoins on accessories for our bikes and go else for future bikes.

5 de junio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your feedback. We are sorry that you have this experience, we will keep streamlining processes and enhancing the quality of our after-sales service.

Valorada con 4 estrellas sobre 5

I love the bikes

These bike are fantastic we bought one for his and hers.... only 4 stars because it's the only bike if used or tried so I don't truly belive I can give it a full 5 stars.... tons of adjustments can be made to fit your personal riding experience...I'd buy again and again... an customer service has been great

1 de junio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Magicycle will continue bringing great quality electric bikes and customer service!

Valorada con 5 estrellas sobre 5

These bikes are so much fun

These bikes are so much fun! We live in a hilly area, and this allows us the freedom of coming and going on bicycles easily and reliably.

19 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your feedback. Embrace the joy of e-biking with Magicycle and experience the thrill of riding!

Valorada con 5 estrellas sobre 5

Got Ocelot Pro

Powerful, strong product, nice company to deal with!

20 de octubre de 2022
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thanks for the support of Magicycle!

Valorada con 5 estrellas sobre 5

Great Bike

This bike is great. I ordered the Ocelor Pro and couldn’t
B happier. I’m 62 and 5ft4 . This bike fits me perfectly. It is so easy to ride and has so much power to spare. My husband went with a different brand e-bike and is always having problems with the throttle , even after having it replaced. He wishes he would have gone with a Magicycle.

20 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you! We believe your husband will enjoy riding with Magicycle Ocelot Pro. Ride free, ride fun.

Valorada con 5 estrellas sobre 5

Ordered an open box cruiser pro

Ordered an open box cruiser pro. Delivery was pretty quick. Had seen their bike advertised and checked them out. Had looked at all and felt this brand was one of the better ones at a very good price. Was not disappointed when it arrived. It’s a well made bike and is really quick. If they have a downfall, it’s maybe shipping out parts.

12 de abril de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you! Your satisfaction is our greatest motivation!

Valorada con 5 estrellas sobre 5

Perfect ebikes for us

My wife and I wanted to get ebikes so we could continue to ride together. After much research and comparing our options we decided to get a couple Magicycle Ocelot Pros. We could not be any happier. The bikes are easy to ride, offer plenty of speed,torque and distance. They look great as well. The Magicycle support staff is always available and the community is active and fun to be part of.

20 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support. Magicycle will bring you more enjoyable cycling experiences!

Valorada con 4 estrellas sobre 5

Well Magicycle is all over social media…

Well Magicycle is all over social media promoting their bicycles so checked them out and compared against the competition. They have many different styles of Bicycles including a folding version with more voltage and power than most and a 2 year warranty. So I bought the jaguarundi for my short wife and it is the perfect height.

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Deer Mini is great!

I recently ordered a Magicycle Deer Mini and have been very happy with this bike. I have a RAD Expand 5 that I have had for a year and learned a lot from having this bike. After much research, I chose the Deer Mini. This bike is like having twice the bike I had before. Very well built and lots of power to get up steep hills. The full suspension has been very nice. I can now ride through areas that I avoided before not having any suspension with the RAD Expand. So far the battery range appears to be good. When using throttle for extended periods, the battery does drain pretty fast. I am looking forward to many great rides on varied terrain on the Deer Mini! The frame and tire size are great for me as I am 65 and don't have the best mobility.

2 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience, from delivery to problem resolution

I did research for months on e-bikes. I found Magicycle check all the boxes for quality, performance, well built and priced fairly.
I had an issue with the shifter device on the handle bar. I contacted their support team and I had a replacement. quickly.
Bike was packed smart and made for easy set up and intuitive design throughout

12 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First 500 miles and loving every minute!

As of this review I’ve got 500 miles on my Cruiser Pro. I have added a longer handle bar stem purchased from Magicycle, a larger seat , front rack, thumb throttle all purchased through Magicycle. I have had strangers on the road ask about the bike and tell them the fun I’ve had riding it. I do peddle the bike quite a lot because I do want to get some exercise. On steep hills that’s where it comes in handy using the throttle. I tell people that you need to get used to the weight of the bike and the size of the tires but all in all I have been so happy with my ride. I’ve purchased panniers and have taken fishing trips, day trips only right now but more trips are planned. Once you get used to the size and weight of the bike it’s a dream to ride. I’m planning on making more purchases in the future.

2 de julio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Magicycle Deer, everything I thought I was getting and more!

Mostly happy about my purchase and experiences with my Magicycle Deer. The power easily gets me through anything I am willing to try. Love the full suspension and the fat tires. The battery life last as long or longer than more expensive bikes. It’s heavy but the walk cycle works great. The pass isn’t as smooth when engaging like some other bikes I’ve used. Actually feels like your being launched forward in some
gears. There is definitely a learning curve to being able to handle it safely as is with any e-bike. I’ve wrecked a few times (minor bruises only) getting to know the bike and it’s holding up really well. All in all I’m happy with my purchase.

19 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bike

This bike overall is an amazing bike it shows long range as well as high speed and that’s what i look for in a bike. Magicycle has never failed to give me an enjoyable ride and going from one place to another.

23 de junio de 2023
Opinión espontánea

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