Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither ty... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't eve... Ver más

Valorada con 5 estrellas sobre 5

I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

234 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,0

Todas las opiniones

(234)

28 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Love, Love, Love Our Magicycles

I purchased a Magicycle together with my partner. In the past 6 months we have each done over 600 miles. Over 90% of the miles have been pedal assist. We only use the throttle when we are very tire. The bikes are so durable even off road on uneven terrain. I have tried other e-bikes, however I am sold on Magicycle for their durability, smooth ride, and great utilization of a charge.

12 de agosto de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support of Magicycle❤️ Ride smart, ride electric.

Valorada con 5 estrellas sobre 5

Amazing product!

Amazing product!! My wife and I are obsessed with riding our new bikes. I feel like a kid again!

11 de agosto de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support❤️ Go green, go electric, go farther.

Valorada con 5 estrellas sobre 5

Love the bike.

Love the bike! It did take a little longer for it to ship but when it finally got here it was worth the extra days. Love the way it rides and seems to be well built. Have not had it long so I can't say anything about durability yet but I feel that it will be a good choice.

7 de agosto de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thanks❤️Enjoy your rides and keep exploring with Magicycle e-bike!

Valorada con 5 estrellas sobre 5

Wow Magicycles are great

Purchased a Magicycle for my wife. She loved it, and now I purchased one for myself. The purchase my wife made was at an authorized bike shop,. That was a great process for her, however I wanted to try and purchase my Cruiser Pro online through the Magicycle web site. What a breeze, easy, efficient, well laid out and informative. Shipping was ontime and the box and bike perfect condition. Installation was strait forward with normal adjustments and I was off on my first exciting ride. The bike handles great and fun to ride. I look forward to many bike rides....

1 de agosto de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support🎉❤️

Valorada con 5 estrellas sobre 5

I did a lot of research on fat tire…

I did a lot of research on fat tire e-bikes and found Magicycle was a great deal and had extras that other e-bikes didn't, such as higher voltage battery and hydraulic brakes. We purchased two Cruiser Pros. They arrived in about 7 business days. I followed the video assembly instructions and they were simple to put together. After the first ride we can say we love these e-bikes!

31 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support of Magicycle.

Valorada con 5 estrellas sobre 5

Magicycle-Great Product, Great Support

We've been researching Magicycle for a few months and finally purchased 2 Cruiser Pro eBikes. We have been really happy with our experience. Every question we asked using the chat support has been answered promptly. It was really great to be able to have nearly instant access to get answers while putting our bikes together. We were able to get video links to follow while assembling the bikes. The bikes themselves are really great quality. They are sturdy and easy to operate. I was hesitant to start out, but they are a joy to ride and I look forward to biking every day now. We have also purchased a number of accessories including helmets, bags, and a basket and all are made with great workmanship. I can definitely say they exceeded out expectation and they are worth the price.

8 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

It's fantastic to hear that you're delighted with your purchase and Magicycle customer service!

Valorada con 5 estrellas sobre 5

Magiccycle Pro Cruiser Worthy of your consideration

This is my first purchase of the Magicycle Pro Cruiser but I done my home work and it has outstanding reviews online, ebay, Amazon & YouTube. Which helped me decide to make the purchase. It hit all of my check boxes, Power, Speed, Range & Durability.

26 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thanks for your review. Enjoy your rides and happy biking adventures with Magicycle!

Valorada con 5 estrellas sobre 5

Thought about buying an E-bike for a…

Thought about buying an E-bike for a year or so--so many brands with so many confusing variables. The Magicycle seemed to stand out both in terms of features and pricing/support. Took the plunge and it's been a better choice that I even hoped for. The Grandkids love it (we need to buy another soon) and we all tool around the yard and the trails on our property.

27 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support! We're glad to see your satisfaction with Magicycle bikes.

Valorada con 5 estrellas sobre 5

Awesome e bikes

Magicycle is a great quality electric bicycle super fun and sturdy

4 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Absolutely! Magicycle is worthy of your trust.

Valorada con 5 estrellas sobre 5

We love to ride the cruise pro and the…

We love to ride the cruise pro and the ocelot pro they give us freedom

24 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your kind words! It is truly an honor to receive your praise, and we are dedicated to continually striving for your satisfaction.

Valorada con 5 estrellas sobre 5

Good bike and company

I have had my bike for almost a year and its been great. Shipped with a tire that lost air and the sent me a replacement. I have the old brakes which are noisy, but hope to replace them soon with hydraulic.
Highly recommend this bike

24 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your support of Magicycle. You would love the bike even more when you replace brakes with hydraulic.

Valorada con 5 estrellas sobre 5

Making my life Magical

Magicycle is a great company . We bought two cruisers from them a little over a year ago and have never looked back. We had a couple of small issues when we first got them and reached out to Magicycle and they took care of them right away. We love the time we spend riding them and get to go many places that we’ve never been on our old standard bikes. The pedal assist makes it so much more enjoyable to ride…my motto “What Hill?” 😂
Thank You Magicycle for making riding fun again and for all of the fun contest and promotions you do for your customers. B. Holt

24 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you Belinda, your satisfaction is our greatest delight.

Valorada con 5 estrellas sobre 5

My Magicycle story.

It is hard to describe the feeling I get when my wife and I are riding our Magicycle bikes. We’ve always loved biking, but due to our hilly region and with age starting to catch up with us, it was becoming a chore to ride our standard mountain bikes and we found ourselves using them less and less. That’s when I started looking into E-bikes. Of course, I checked out our local bike shops first. There wasn’t much of a selection and they only carried higher-end bikes that were nice, but did not have the range and carrying capacity that I felt we needed. That’s when I started my online search. I couldn’t believe the number of E-bike manufacturers and styles of bikes available! How do I know which one would be best for me? Of course, I wanted to purchase a bike from a well-established company with a good reputation, nice selection of styles, and an impressive list of available accessories. That eliminated about half of the E-bikes out there right away. I didn’t want to get into a situation where I buy an E-bike and then later have the battery go bad, and then I find out that the company has gone out of business and the batteries are no longer available! So I checked out all the manufacturer’s websites, read all the reviews, and watched all the Youtube videos. That’s when Magicycle rose to the top of the list. For me, it was still a gamble purchasing a bike without first doing a test ride, but I had seen enough of those Youtube videos that I sort of had a feeling of how it would feel to be in the driver’s seat.
We decided to first purchase only one bike, and then make a decision on the second bike depending on how the first one went. So I finally decided on the Magicycle Deer (step-over version) and placed my order, and never regretted it at all. I was pleasantly surprised to find out that there is no sales tax or shipping charge for anything purchased from Magicycle, so the price you see is the price you pay. Shipping time for the bike took about a week, with the accessories taking about 2 to 3 weeks because most accessories ship directly from China. I was provided with tracking information so I could watch the shipping progress all along the way. The bike arrived (via FEDEX) in perfect packaging with no damage or flaws. The bike was mostly assembled already. Final assembly was relatively simple and every tool I needed was included in the tool kit supplied with the bike. I will admit that the weight of the Deer was a little bit intimidating for me at first, but I took it slow and my first test drive was fantastic. I very quickly learned how the pedal assist and throttle work and was exhilarated with the ease of riding the hills. I felt like a kid again. Personally, I like to get as much exercise as I can when I ride, so I mostly use only the pedal assist and rarely use the throttle. I do like to use a little throttle when starting from a dead stop or when crossing busy intersections though.
One word of warning. Please get used to the weight of the Deer before heading off into heavy traffic. I got used to it fairly quickly and only had a couple times when I was a little unsure of how I should react in certain situations. Just don’t forget that you’ve got two perfectly good brakes that will keep you safe! I am 5’9” and 63 years old, but I would urge caution to anyone shorter or older than me to expect a longer learning curve before they are comfortable enough to handle every situation. Once you do master the weight of the Deer, you will find that it is a real brut and you can go just about anywhere you want to go; places I never dreamt of going with my old mountain bike!
I loved my Magicycle Deer so much we decided to purchase the Ocelot Pro for my wife. This was chosen because the Ocelot Pro uses the same battery and same motor as the Deer, but is lighter than the Deer and the step through design is perfect for my wife who is 5’2”. She loves it more than she ever thought she would. She just wishes it came in more “cool” colors like the Deer does. (Are you listening, Magicycle?)
Watch for sales on the Magicycle website. They often offer their bikes and accessories at drastically reduced prices. If you combine this with any Magicoins you may have accumulated, you can score some really great deals.
So now we have both bikes accessorized to suit our likes and are enjoying evening rides and weekend tours. We are so happy that we are now back to immersing ourselves in nature, getting some good exercise, and spending more time together!

11 de abril de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your review, we appreciate your support of Magicycle.❤️

Valorada con 2 estrellas sobre 5

Shipping date a lie

Ordered and paid for a deer bike and they guaranteed that it would be shipped with one or two days. It is now starting into the second week and still no sign of it shipping and all I get is the runaround when I talk to them I want to get my money back so I can buy a bike that'll be good to ride before winter. When I did my research they look like a good bike but obviously they cannot provide them so why do they say they can. The least they could do is give me my money back so I can buy a bike I can use

13 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Magic Cycle cares about their customers and the quality of their bikes

I have been with Magic cycle owner for over 2 years. My first magici cycle was a pro cruiser. It was stolen 2 weeks ago. I wrote Magic Cycle to see how long it would take to replace it with the Deer . We have a bike trip planned with friends and needed a bike within 2 weeks. They assured me they could get it to me in time. 4 days later my new Magic Cycle Deer arrived. I am 5’5” and the cruiser was a touch tall. The Deer was perfect in height. The ride is incredibly smooth. I am very happy with my second purchase from Magic cycle!

22 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you foryour support of Magicycle.❤️

Valorada con 5 estrellas sobre 5

They were very responsive

They were very responsive. Got replies to my questions within 24 hours when I contacted them with questions.

7 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thanks❤️ Magicycle provides excellent customer service!

Valorada con 5 estrellas sobre 5

I love my Ocelot Pro

I love my Ocelot Pro! I’m short and other bikes were just too big. I take it camping. It easily attached to the back of my RV. I can get around the state park and I went on the bike trail for the first time! It was so much fun! The big tires were great on the sandy areas!

22 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for your review. Hope you enjoy riding with Ocelot Pro every day!

Valorada con 5 estrellas sobre 5

I'm 64 and yesterday was first time on…

I'm 64 and yesterday was first time on it,powerful,so I had settings on lowest,very satisfied on how it did hills since I'm a big guy,280 pounds,was in park for about 3hrs,battery was still showing full,very satisfied with this,I have the step over cruiser pro.still reading all info so im familiar and know the do's and dont's.But so far I'm a extremely satisfied customer.

21 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thanks. Your satisfaction is our greatest motivation.

Valorada con 5 estrellas sobre 5

Magicycle makes bike riding a blast!

Wife and i love our Magicycle Cruisers. Love the sleek design and tge power is much more (a good thing) than we expected. The great design and fat tires make the bikes very comfortable to ride. Customer Service at Magicycle is great. Rewarding customers with Magic coins is a great concept. Love earning coins to help with cost of accessorizing our bikes.

Happy riding!

23 de julio de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Thank you for supporting Magicycle!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más