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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither ty... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't eve... Ver más

Valorada con 5 estrellas sobre 5

I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

234 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,0

Todas las opiniones

(234)

28 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Maroon Magicycle Ocelot Pro 2.0

I absolutely love my new Magicycle Ocelot 2.0 in maroon color. It is very peppy and I love the throttle and the programmable pedal assist. The tire size is perfect and it is very comfortable.

24 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love my ocelot pro

I love my ocelot pro. I bought the original step over cruiser because I liked the blue. There was no choice back then. It was bigger than I was thinking and hard to get my leg over. When the ocelot pro was introduced I purchased two. It’s comfortable and the right size. Then my SIL purchased two. My nephew had to get one too. We are all magicycle ocelot fans. Very interested in the ocelot pro 2.0🚴

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So I did a fair amount of research

So I did a fair amount of research. came to the conclusion that the Deer mini sep thru was what I wanted. Already put on more than 800 miles on previous bike. I now have over 800 miles on this bike. It has power, comfort and looks good. And has been dependable. I am very happy with my purchase and recommend this bike. Maybee the Ocelot? But am very pleased with the full suspension Deer. Im happy.

14 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Magicycle Deer 26"

Well I watched an gentlemen named RussIsRight on YouTube, since I had both my knees replaced I also suffer from Asthma COPD, and unfortunately had part of my right lung removed due to staged one cancer, not looking for sympathy. When I received my beautiful bike I put it together and to please my wife proceeded to cut up the box not to clutter the house. When I tried my bike I was intimidated by it's step thru size 26". I spent a month on the phone when it was answered by Magicycle Staff not often. I believe I mainly delt with a lady named Lua? I wanted to return it for a 20" Deer model went thru everything thing she asked me to do, except finding a shipping box. I located the largest box at BikeFlights paid $120.00 packed the bike, even strapping the box for security, spoke to a fellow resident who did logistics work, had aFedEx driver come in a look at it. He said get the lable and we'll take it. Finally sent a picture to Magicycle Ms.Lua and she refused to send me a return label, saying the packing was not sufficient. I still have it packed in the box STUCK with it and have to get the nerve to try to ride it to rebuild my breathing and body strength, I did not have a GOOD experience with this company.

15 de diciembre de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Jerry,

I sincerely apologize for any inconvenience you may have experienced. Upon thorough investigation of your case, I regret to inform you of the limited support we are able to offer in this instance.

I believe that engaging in email correspondence would be the most effective means of communication to ensure mutual understanding and to keep a detailed record of all pertinent information regarding your return case. We truly recognize the importance of ensuring that you receive a suitable model for your riding needs, and we are committed to facilitating this process.

It is important to note that, in order to be eligible for a replacement or return, the bike must be unused and returned in its original packaging and condition. Unfortunately, as you have lost the original bike box, we are unable to accept the return in its current state, as outlined in our return terms.

Once again, I apologize for the limited support we are able to extend in this situation. Please feel free to reach out if you have any further questions or concerns.

Valorada con 4 estrellas sobre 5

Deer 26” Stepover

Took a 28 mile trip to Finger Lakes region on a rail trail.
Very impressed with how much battery storage is left. After 28 miles with minimal assist it was showing over 90% remaining. Giving 4 out of 5 stars as the bike had some damage to the derailleur guard from shipping. Still waiting on the replacement guard. Derailleur had some slight damage but Magicycle replaced it already.

7 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cruiser with 52v battery…

Ordered the Cruiser with 52v battery and an additional battery so I can ride forever! Best e-bike deal around. I’ve owned 7 different e-bikes and this is hands down the best! Power, speed , comfort and looks! Amazing customer service if you have questions as well. The best!!

12 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

I purchased a Magic cycle cruiser 750w…

I purchased a Magic cycle cruiser 750w 1 year ago and decided to replace rear tire. We unplugged the motor and the connector pins fell out. There customer service told me I need a new one.First time changing. So I order a wheel assembly which they say they have in stock but will not ship. Is this company going out of business? Maybe they should.

22 de mayo de 2024
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Dear customer,
I sincerely apologize for any inconvenience you may have experienced.
We have expedited your order and you should receive the product soon.
Thank you for choosing Magicycle.

Valorada con 5 estrellas sobre 5

The Magicycle Deer 20 is excellent!

The Magicycle Deer 20 is excellent!
I’m 5’5” so I wanted a step through bike to have clearance when stopping. This was the best option with full suspension. The Ocelot model was in the running too but when the Deer price dropped I snatched one up. The suspension was worth the extra $. The 52 volt 20 amp hour battery, and higher torque rating than other competitors sold me. And it definitely climbs hills with ease! Been riding it a few months now and love it.

The bike shipped quickly and customer service was helpful with a couple accessory orders I placed.

25 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love my "BEASTIE" Magicycle

Absolutely love my "BEASTIE" Magicycle. Service Dept very helpful when I needed a frame part for derailer. Bought extra battery carrying hard shell case, and If you have a second battery this is the COOLEST. Pl;enty of space for goodies and if ever on long extended rides has more than enough room for tools, munchies, extra water, and anything needed for flat repair..GET ONE. Also, Got the 20amp battery when on sale...now nowhere is safe from me and BEASTIE.

23 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

We just turned over our first 200 miles…

We just turned over our first 200 miles on our ebikes and they have taken us places in our town that we could never travel on a regular bikes. Everyone in our town stops us and ask us questions and we are so happy to express how satisfied we are with our purchases.

21 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We love our magicycles

We love our magicycles. Had them for two years and loving every minute. The support is excellent and we found our ails responded to very quickly.

20 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We looked for the most economical and…

We looked for the most economical and cost effective E-Bike we could find on the web. We did extensive research and the options and functionality and the capacity of the Battery on our MagiCycle was more that we could ask for. We purchased 2 MagiCycle Bikes (one for me and one for my Wife) and have ridden them non stop for the past 12 month .. with no problems and great customer service.. For the price and dependability I do not believe there is a better E-Bike out there with the options of the 2 E=bikes we purchased Thank you

17 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ocelot Pro! Magicycle is the best out there

E-bikes are large and heavy. Being only 5’7, many bikes are too big really. The Ocelot Pro takes care of that problem while exceeding the performance of the other bikes. Customer service is awesome. I got replies on Saturday’s and Sunday’s. Was not expecting that. All in all, I love the Ocelot Pro! Going to be buying 2 more.

19 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The bike itself is great

The bike itself is great. I ordered the Magic cycle deer back in December 2023 for Christmas. It arrived pretty quick. It also came with a one wheel trailer that did not arrive until late February February. The trailer turned out to be a piece of junk the frame was deformed And was unusable. I have been corresponding via email with Magic cycle customer support and the problem still has not been settled. I give it one star because the bike seems to be great. Haven’t had a chance to put many miles on it. I would not order another product from Magic cycle due to poor Customer service.

10 de diciembre de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Dear customer,
I sincerely apologize for any inconvenience you may have experienced.
We have resent a replacement trailer for you and hope the new trailer will performance better.
Thank you for choosing Magicycle.

Valorada con 1 estrellas sobre 5

I bought a 80-mile bike from you it has…

I bought a 80-mile bike from you it has never left the garage, I need some help I've asked for this help before and have received none? it came with broken electrical connections?

I would tell everybody not to purchase

18 de agosto de 2023
Opinión espontánea
Logotipo de Magicycle

Respuesta de Magicycle

Dear customer,
First of all, sincerely apologize for any unhappy experience we may brought.
We haven't found any valid order under your account and haven't received a relevant claim so far.
To better assist with the problem you met, please kindly reach out to our customer support team at: Support@magicyclebike.com
We will take care of this and resolve the main problem you met.
Thank you.

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