Excellent service from start to finish. From our initial enquiry with Sara through to the installation of our franking machine, everything was handled professionally and efficiently. Communication was... Ver más
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Consulta las opiniones de los clientes
The process of ordering, paying and receiving the goods went without a hitch. A very easy process. Thank you. Roger
La empresa ha respondido
Highly recommend Mailcoms! Super quick replies and very helpful sourcing the right solution for my needs.
La empresa ha respondido
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros de oficina
- también en la categoría
- Sector de equipos para fletes
- Servicio de alquiler de equipos de oficina
- Servicio de business-to-business
- Servicio de comercio electrónico
- Servicio de mensajería y transporte
Escrito por la empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Información de contacto
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
853 opiniones
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Ash Macey attended our office to fix an…
Ash Macey attended our office to fix an issue with our franking machine. He was extremely knowledgeable, helpful, and very polite throughout. Excellent service—thank you!"
28 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your feedback! We’re delighted to hear that Ash provided such excellent service. Your comments are greatly appreciated.
I was extremely happy with the way my issue was dealt with
I was extremely happy with the way Ashley dealt with an issue I was having with my franking machine. He quickly pinpointed the problem and sent out a replacement part which arrived the next morning. He patiently talked me through the process of installation and answered all my questions and ran me through testing the machine to ensure all working okay. I could not fault the service given.
6 de diciembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for sharing your experience! It’s fantastic to hear that Ashley provided such efficient and thorough support. We’re glad the issue was resolved so quickly and smoothly.
Prompt and helpful response from Ash in…
Prompt and helpful response from Ash in guiding through the changing of a printhead over the phone!
14 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your review! It’s great to hear that Ash was able to guide you through the process promptly and effectively.
5 Stars well deserved
5 Stars well deserved
Our franking machine had seen the last of its days and given up on us (it was ancient) but Mailcom were very easy to work with and after tests of our machine it was decided to replace it. Ashley Macey in particular was very helpful and assisted in the set up and functions of our new machine and has offered his assistance if ever needed which is reassuring.
26 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your fantastic review! We’re pleased the process of replacing your machine went smoothly and that Ashley provided such helpful support. Your kind words mean a lot to us!
Full marks.
Excellent product supplied quickly at a very reasonable price. I will buy again.
21 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your review! We’re delighted to hear you’re happy with the product and service.
This is the second machine we have had…
This is the second machine we have had from you guys and the service and friendlyness of your staff is wonderful. Sara from Sales and Ash from the support team are great. Talked me though everything we needed to know. Fast delivery. Great.
14 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your lovely feedback! It’s fantastic to hear that Sara and Ash provided such great service. We’re thrilled to have your continued trust and look forward to assisting you again.
A very helpful and speedy service…
A very helpful and speedy service provided by Sara Beach. Went above and beyond to help us keep the post leaving our office to our customer. Not a first time customer and definitely wont be the last. Thanks Sara.
13 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your kind words! It’s wonderful to hear that Sara went above and beyond to assist you. We’re delighted to have your continued custom and look forward to helping again in the future.
Great support from Ash
Ash was very helpful and supportive with our franking machine issue, calling out to fix the problem that could not be resolved by by talking me through the step by step problem solving process.
11 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your fantastic review! We’re pleased that Ash provided such helpful support. Your kind words mean a lot to us!
Ash was very helpful and patient.
Ash was very helpful and patient.
Great service as usual from Ash.
Thank you so much for all your help.
Sandra
5 de noviembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for taking the time to leave a review.
Ash will be pleased to hear this feed back regarding his service.
If we can be of any further help please do not hesitate to contact us.
Many thanks
Team Mailcoms.
Just what I wanted
Great swift products just what I wanted. Thank you.
17 de octubre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for taking the time to leave a review. We're pleased you are happy with the products and speed of delivery.
Many thanks
Team Mailcoms.
Great service from Ash
Great service as usual. Ash Macey ensured we had very little downtime and was very helpful throughout the process. We have used Mailcoms for a number of years and they always provide great service.
2 de octubre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Andy,
Thank you for taking the time to leave a review.
Ash will be thrilled to hear your feedback! It’s great to know that Ash was able to assist you with little downtime.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Excellent service and support
Having technical issues Ash was a fantastic support to me. Liaising between me and the manufacturer we got to the cause if the problem.
Thank you Ash for your continued support and communication.
Excellent service
17 de septiembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your kind review! We're delighted to hear that Ash provided fantastic support and helped resolve the technical issues by liaising with the manufacturer. We will certainly pass this onto Ash.
Thanks again for your feedback!
The Mailcoms Team
It was great to actually be able to…
It was great to actually be able to speak to someone to guide you through the set up procedure rather thank having to watch a video, Ash was very helpful and called back as was not available when I called earlier.
13 de septiembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Sharon,
Thank you for taking the time to leave a review.
Ash will be thrilled to hear your feedback! We always strive to follow up promptly when someone isn’t available, and it’s wonderful to know that Ash was able to assist you with the setup.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Lost Connection
When our franking machine lost connection, Sarah and Ash from the Mailcoms team were quick to respond and we had our machine back up and running within the hour avoiding any business disruption.
9 de septiembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for sharing your positive experience! We’re so glad to hear that Sarah and Ash were able to assist you quickly and get your franking machine back up and running without any disruption to your business. Our team understands how important it is to minimise downtime, and it's great to know we could help resolve the issue promptly.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
I keep going back to Mailcoms
I have been buying franking ink and labels from Mailcoms for quite a few years and they reliable, quality products, great price, to fuss service. I regularly test the market to make sure we're getting the best price etc. but I keep going back to Mailcoms. :)
3 de septiembre de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that you've found our franking ink and labels to be reliable, high-quality, and competitively priced. It's wonderful to know that even after testing the market, you still choose Mailcoms – we truly appreciate your business!
Thank you again!
The Mailcoms Team
Ash (Ashley Macey) - Franking machine swapout
Ash (Ashley Macey) - came to site to swap out our franking machine for a new one. He called ahead to ensure I would be on site, and on the day of installation was friendly and professional with myself and my colleagues. He ensured we had an internet connection, funds on the machine and explained the features so we were aware of how to use our new device. Great service from start to finish. Thank you
8 de agosto de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that Ash was able to provide a smooth and professional installation experience for you and your colleagues.
We pride ourselves on delivering top-notch service, and your kind words affirm that commitment.
If you have any further questions or need assistance in the future, don’t hesitate to get in touch.
Thank you again!
The Mailcoms Team
Paul was extremely helpful and patient…
Paul was extremely helpful and patient and I had a 24 hour service
7 de agosto de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for taking the time to leave us a reveiw.
We’re thrilled to hear that Paul was helpful and patient and we will pass on your feedback.
If you have any further questions or need assistance in the future, don’t hesitate to get in touch.
Thank you again!
The Mailcoms Team
Attentive and responsive service
We had an issue with our franking machine where the machine was broken and pass it's warranty period. Mailcoms organised for a replacement machine (same model) to be supplied to us. They organised the relicensing of the replacement machine, collection of our old one and throughout this process Ash Macey kept me advised and informed of what was happening. Ash couldn't have been more helpful and attentive in helping us resolve our issue. 5 star service.
7 de agosto de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Thank you for your fantastic feedback! We're so pleased to hear that Ash was able to assist you throughout the process and ensure everything went smoothly with your replacement machine.
If you need anything else in the future, please don’t hesitate to reach out. We really appreciate your 5-star review!
Thank you again!
The Mailcoms Team
Helpful adviser who quickly resolved…
Helpful adviser who quickly resolved the problem.
27 de junio de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Judith
Thank you for taking the time to leave a review.
We are pleased to see that our team were able to assist with your query and able to resolve your issue.
Please do not hesitate to contact us should you require any further assistance.
Thank you again!
The Mailcoms Team
Mailcoms - my go to franking machine consumables supplier
I always use Mailcoms for franking machine consumables and the service is always first class.
Any contact I have had with Mailcoms has been seemless and prompt. Paul Hickling in particular has always been extremely helpful.
They are not only competitively priced, but speedy in their delivery.
22 de mayo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Elaine
Thank you for taking the time to leave us a review.
We are very pleased to hear that Paul has provided you with excellent service, it's important to us to us that your experience with us is 1st class.
Thank you again!
The Mailcoms Team
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