Excellent service from start to finish. From our initial enquiry with Sara through to the installation of our franking machine, everything was handled professionally and efficiently. Communication was... Ver más
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Consulta las opiniones de los clientes
The process of ordering, paying and receiving the goods went without a hitch. A very easy process. Thank you. Roger
La empresa ha respondido
Highly recommend Mailcoms! Super quick replies and very helpful sourcing the right solution for my needs.
La empresa ha respondido
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros de oficina
- también en la categoría
- Sector de equipos para fletes
- Servicio de alquiler de equipos de oficina
- Servicio de business-to-business
- Servicio de comercio electrónico
- Servicio de mensajería y transporte
Escrito por la empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Información de contacto
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
853 opiniones
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We have recently had a new franking…
We have recently had a new franking machine via Mailcoms and I have been very impressed with their handling of the matter. Maria, Dan and Katie in the office were helpful and patient, professional in explaining the technicalities (the finance and the IT).
Ashley - the engineer who came and fitted the device and explained to us how to use it - was terrific, really positive, humble and happy to explain to us all how to use the machine. Very helpful indeed.
It has made a changeover that could have been quite tricky into a very good experience. We also saved money on the new machine: the icing on the cake!
7 de mayo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Adam
Thank you for taking the time to leave us a 5* review.
As a small family business, your review means a lot to us and your positive feedback has been passed over to Maria, Dan, Katie and Ashley.
We are very pleased to hear that our team have been supportive throughout the set-up of your machine and we are always here should you require any further assistance.
Thank you again!
The Mailcoms Team
Good choice
Good choice, good product, easy to order, fast delivery,
bonus gifts!
8 de abril de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your order and the speedy delivery.
Thank you again!
The Mailcoms Team
The only reason why I rated this as 4…
The only reason why I rated this as 4 star instead of 5 was the woeful performance of Royal Mail as carrier to deliver the product. Scheduled for 24 hour turnaround it took a week and only after I had contacted mailcom direct as I could not get any information from Parcelforce. The response from mailcom was 6 star! immediate action and rescheduled delivery for the following day by a different carrier. The product (machine envelopes) was delivered with intact packaging and on spec. I would certainly use mailcom again but Parcelforce.....
11 de abril de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello,
Thank you for taking the time to leave a review.
Please accept our sincere apologies on behalf of the courier service.
We are pleased to hear that our team were able to assist with the replacement and you received your order the following day.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Great Service alway on hand
The two plus years I have been with Mailcoms I have received great service. Always willing to help with any questions i have.
9 de abril de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Prinesh
Thank you for taking the time to leave a review and thank you again for your continued custom over the years.
We are extremely pleased to hear that you are happy with the service and we are always here should you require any assistance.
Thank you again!
The Mailcoms Team
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are extremely pleased to hear that you are happy with the service.
Please do not hesitate to contact us should you require any assistance.
Thank you again!
The Mailcoms Team
Great experience
I have had a great experience with Mailcoms. There has been outstanding support every step of the way. I had some initial difficulties with my installation, and the support team were fantastic. I’m now up and running and would highly recommend this company.
5 de abril de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Alison
Thank you for taking the time to leave a review.
We are delighted to hear that our support team were able to help with the set up of your equipment. It's important to us that our customers receive the best service.
We are always available by telephone should you require any further assistance.
Many Thanks
Mailcoms Ltd
Great Service
Great Service
Unfortunately our cartridge arrived damaged in the post and Katie at Mailcoms didn't hesitate to send another one out straight away, which arrived the next day. Very pleased with the speedy service. Thank you.
18 de marzo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are sorry to hear that your order was damaged during transit. We are delighted to hear that Katie was able to assist you with an immediate replacement and provide support when needed.
Many Thanks
Mailcoms Ltd
We have a great relationship with…
We have a great relationship with Mailcoms, and when we acquired our new branch, we did not hesitate to continue using their services. They went above and beyond to get us set up as quickly as possible. I was initially in the trusted hands of Ash and Maria, and more recently with Paul, who always responds promptly, with a friendly, can-do manner. Paul has been of great assistance in getting our new team members acquainted with the franking machine and I feel assured that should any issues arise, he will be just a phone call or email away.
11 de marzo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Kristina,
Thank you for taking the time to leave a review.
We are delighted to see that Ash, Maria and Paul have provided you with an excellent service. As a small family business your review means a lot to us and it’s great to see that you have found the overall Mailcoms service professional and supportive. We shall ensure that your positive feedback is passed over to Ash, Maria and Paul which will be greatly appreciated.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Fantastic customer service
Fantastic customer service. Katie was extremely helpful and able to resolve the issue quickly.
8 de marzo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Shaylie
Thank you for taking the time to leave a review.
We are extremely pleased to see that the service that you recieved from our Senior Administrator Katie was fantastic and Katie was able to assist with the issue that you encountered. We will ensure that your positive feedback is passed over.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Very helpful when needing some advice…
Very helpful when needing some advice and as promised got back to me when asked, Thank you!
7 de marzo de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Caroline
Thank you for taking the time to leave a review.
It's lovely to hear that our team were helpful and provided support when needed.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Poor customer service
Poor customer service. They do their testing and guess what the cartridges are fine. So no refund. I would recommend you buy original cartridges and forget this cowboy company
21 de febrero de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Ian, Thanks for your additional review regarding the same matter. As per the video evidence we sent you there was nothing wrong with the cartridges we supplied but in fact, clearly an issue with your machine. As we advised, we would recommend you contact your supplier to resolve. As authorised franking machine inspectors and maintainers we would have worked to help you resolve the issue but you chose to jump to aggressive and threatening language including threats of leaving negative reviews. Mailcoms are without doubt the most respected in the industry as evidenced by the reviews on Trustpilot left over many years. Other potential customers will see straight through the defamatory remark accusing us of being 'Cowboys' and will no doubt see that maybe you're the one being unreasonable. We hope you manage to resolve your issue.
Ashley came with the machine fitted it…
Ashley came with the machine fitted it without any problems and gave me a step by step instructions on how to use it. He only left when I was happy on using it.
Friendly with clear instructions. Great experience.
16 de enero de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Amanda,
Thank you for taking the time to leave a review.
It is great to see that Ashley has been able to assist with the setup of your new franking machine and are delighted to hear that he provided you with instructions on how to use the equipment. It's really important to us that you have all the information to hand.
Please do not hesitate to contact us should you require any additional support.
Thank you again!
The Mailcoms Team
Effortless - From Sales to Service Excellent
From Sales to Service Excellent - needed to replace our very old machine. Maria and Katie arranged all the admin and the new machine arrived quickly. Dan did a wonderful job (remotely) getting us up and running within half an hour of the machine arriving, with fab instructions for a non technical person. Absolutely Effortless dealing with this company.
17 de enero de 2024
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello,
Thank you taking the time to leave us a lovely review.
Thank you for upgrading your equipment through Mailcoms. We are happy to hear that Maria, Katie and Dan were able to provide support when needed.
We will ensure that your feedback is passed over to the team which will be greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Respuesta de Mailcoms Ltd
Hello,
Thank you for leaving a 5* review. We are pleased to see that you are happy with our website and delivery service.
Thank you again!
The Mailcoms Team
Prompt service sensible price will use…
Prompt service sensible price will use again. Excellent customer follow up .
8 de diciembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to hear that you happy with our pricing and that the customer support provided was excellent.
Thank you again!
The Mailcoms Team
So glad I found this company
So glad I found this company, been using for a while now, fantastic service every time and quality products. Highly recommend.
4 de diciembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
Thank you rating our products! It's important to us that all our customers receive high quality products along with excellent service.
We look forward to receiving your custom again in the future.
Thank you again!
The Mailcoms Team
Thank you, Dan - Amazing Service!
I liaised with Dan (Head of Service & Logistics) via email, when we had an issue with our franking machine and then had a step by step phone call of how to resolve the issue when this didn't work. This was all sorted within no more than 30 minutes. Dan was patient and friendly. Thank you and would recommend using the support service if you are questioning whether to!
Best Wishes, Jenny
12 de diciembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Jenny
Thank you for taking the time to leave a review.
We are pleased that the support that Dan provided you with enabled you to get up and running.
We shall ensure that your positive feedback is passed directly over to Dan and if you require any assistance in future, please do not hesitate to contact us.
Thank you again!
The Mailcoms Team
Highly recommended company
Placed an order and there was a printing error on the labels. Sarah resolved the issue and was "true to her word" and sent out more labels when a new batch had been received. It is rare to find people who do what they say they are going to do, these days.
Their Customer Service was excellent. Sarah even phoned me the day before delivery to advise they had been despatched.
I would definitely recommend this company and will use them again.
7 de diciembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Linda,
Thank you for taking the time to leave a review.
We are extremely pleased that the issue that you encountered has been resolved with the assistance of Sarah.
We are delighted to hear that you would recommend Mailcoms and use our services again. As a small family business, this means a lot to us.
Please do not hesitate to contact us should you require any further assistance.
Thank you again!
The Mailcoms Team
Great service and speedy response as…
Great service and speedy response as always. Extra special thanks to Ash Macey who was extremely helpful and informative and a joy to deal with.
30 de noviembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Jim
Thank you for taking the time to leave a review.
We are happy to see that the service that you recieved from Ash was helpful and informative.
Please do not hesitate to contact us should you require any future support.
Thanks again!
The Mailcoms Team
Franking machine installation
Our new franking device became available on a Friday and it was installed on the Monday! Ash, the engineer, installed it without any trouble and could not have been more helpful explaining the device to me. Ash reassured me of support available if needed (which has not been necessary) as the machine is very user friendly and working fine.
27 de noviembre de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Rob,
Thank you for taking the time to leave a review.
We are delighted to see that Ash has been able to assist with the installation of your franking machine.
We will pass your positive feedback over to Ash which we know will be greatly appreciated.
Please do not hesitate to contact us should you require any assistance.
Thank you again!
The Mailcoms Team
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