First time trying Malenzo, will definitely purchase again. The merino wool is lovely and fine, and the item was very well finished. Customer service is very responsive and delivery was quick too. Noth... Ver más
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Consulta las opiniones de los clientes
Purchased a long sleeve polo which was unfortunately too small so had to return. This is where the problems start. Been 2 weeks now and still no refund or response from Malenzo. Shame because the qual... Ver más
I’ve bought 4 tops from malenzo, with the quality blowing me away each time due to the fit an the quality of the material! I’ve paid high end retail prices for knitwear from places such as Luca Falcon... Ver más
La empresa ha respondido
*Highest quality knitwear that’s quite clearly had many hours of design work put into it. Luxury products that fit even better than expected and at competitive prices. *First class customer ser... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Clothing Brand. Smart Casual Menswear. Fitted. Affordable. Luxury.
Información de contacto
Malenzo Ltd. 4 Alder Close, L34 2SN, Liverpool, Reino Unido
- info@malenzo.co.uk
- malenzoknitwear.com
4,7
Excelente
152 opiniones
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Respuesta de Malenzo
Hi Danny,
Thanks for taking the time to leave a 5 star review!
We’re glad you like your new Tuscany Mac Jacket and it was delivered on time.
We look forward to speaking to you again soon!
Kind regards
James
Decent bit of clobber
7 de enero de 2022
Respuesta de Malenzo
Hi Bradley,
Thanks for taking the time to leave a 5 star review!
We’re glad you like your new garments and we look forward to speaking to you again soon.
Kind regards
James
I still haven't got my order
I still haven't got my order. I was told by the malenzo team, that it should of been delivered few days back. But still nothing.
its been over 14 days now.
2 de enero de 2022
Respuesta de Malenzo
Hi Sundeep,
Thanks for taking the time to leave a review.
You ordered at 16.46 on 25/12/21 (Christmas Day) which is 8 days ago (4 working days) not ‘over 14 days’ which you have stated here.
Due to bank holidays on the 25th, 26th and the 27th the earliest we could send the order with The Royal Mail was on the 28th December which we did do as you can see on the tracking email we sent to you, we also paid for next working day delivery for you, as we do with all our customers so it should of been there on the 29th but The Royal Mail have advised us of slight delays in some areas due to staff shortages due to Covid which we explained to you via email aswell as apologising for the inconvenience caused but this situation is unfortunately out of our control but we have updated and responded to you and done our upmost to help you.
Again we have another bank holiday again tomorrow so it should arrive on Tuesday we have been advised.
Like we have done so far, we will keep you updated and respond to anymore queries you have but rest assured the parcel will be with you shortly and we apologise again on behalf of The Royal Mail for the delay in getting to you.
If there’s anything else we can do to help please let us know.
Kind regards
James
Great service.
29 de diciembre de 2021
Respuesta de Malenzo
Hi Luke,
Thanks for taking the time to leave a 5 star review!
We look forward to speaking to you again soon.
James
Hi looked good at the start with a…
Hi looked good at the start with a swiftly turnaround of order and dispatch but still yet to receive the goods
Kind regards
Revised review after writing this review I was contacted instantly from customer service I have to apologise as it was my fault for not seeing a small parcel amongst the letters after returning home today from a stay away over Christmas once opening the parcel my garment I ordered was in the parcel but 1 item short
Within 20 mins of the review customer service a very kind gentleman called James was in contact with me and we went over everything together and he explained it seems they missed the 1item out on delivery this has been amended on their end and sent out for delivery tomorrow morning ASAP with also 10 % discount on top
This is excellent customer service and also the item I have received is a quality fit and look forward to ordering more cloths from malenzoknitwear in the future
5 star for me
28 de diciembre de 2021
Respuesta de Malenzo
Hi Andrew,
Thanks for taking the time to leave such a great review, we really appreciate your kind words about the service and quality of the product you received.
We aim to go above and beyond in all departments so we’re glad we have met your expectations here with our customer service.
We would also like to thank you for understanding about your package being one garment short and we’re glad we could rectify the situation immediately. We have now introduced a check to make sure this doesn’t happen again thanks to your feedback.
Hope you have a brilliant new year.
We look forward to speaking to you soon!
Kind regards
James
Amazing quality products will…
Amazing quality products will definitely be purchasing more in the future unreal future and material is 2nd to none, great customer service able to reply quickly to you on any format email insta,fb, really glad and happy with my purchases so far.
14 de diciembre de 2021
Respuesta de Malenzo
Hi Luke,
Thanks for taking the time to leave such a great review!
We really appreciate the kind comments about the product and customer service.
We aim to go above and beyond on all fronts so we are happy to have met your expectations.
We look forward to speaking to you again soon!
James
Brilliant product material and service.
9 de diciembre de 2021
Respuesta de Malenzo
Hi Alex,
Thanks for taking the time to leave a 5 star review!
We’re glad your happy with the quality of our products.
We look forward to speaking to you again soon!
James
Respuesta de Malenzo
Hi Stephen,
Thanks for taking the time to leave a 5 star review!
We’re very glad your happy with the quality of our products.
We look forward to speaking to you again soon!
James
Respuesta de Malenzo
Hi Giuseppe,
Thanks for taking the time to leave a 5 star review!
We’re very glad your happy with the quality of our products.
We look forward to speaking to you again soon!
James
Boss quality 👊🏼
2 de diciembre de 2021
Respuesta de Malenzo
Hi John,
Thanks for taking the time to leave such a great review!
We’re very happy that we met your standards with the quality of our garments.
We look forward to speaking to you again soon!
James
Excellent excellent company and staff
Excellent excellent company and staff. Would recommend to others.
25 de noviembre de 2021
Respuesta de Malenzo
Hi Valerie,
Thanks for taking the time to leave such a great review!
We’re glad that we met your standards and also glad that you managed to get the garment you wanted for your Grandson before it sold out.
We look forward to speaking to you again soon!
James
Excellent company
Excellent company, quick delivery, great customer service and the quality of the clothing is amazing! Will definitely be ordering more items in the future. 100% recommend
23 de noviembre de 2021
Respuesta de Malenzo
Hi Matt
Thanks for taking the time to leave such a great review!
We really appreciate the kind comments about the company, product, delivery and customer service.
We aim to go above and beyond on all fronts so we are so glad to have met your expectations.
We look forward to speaking to you again soon!
James
Great fast service and high quality…
Great fast service and high quality product
19 de noviembre de 2021
Respuesta de Malenzo
Hi David,
Thanks for taking the time to leave such a great review.
We really appreciate the kind comments about the product and service you received.
We look forward to speaking to you again soon!
James
Very good
Used the returns because the tip I ordered was a bit small but communication and refund was excellent
16 de noviembre de 2021
Respuesta de Malenzo
Hi Jon,
Thanks for taking the time to leave such a great review even though the top was too small.
We’re glad you were happy with our service and communication.
We look forward to speaking to you again soon.
James
Arrived on time great communication
28 de octubre de 2021
Respuesta de Malenzo
Hi Steven,
Thanks for taking the time to leave a 5 star review.
We really appreciate it and look forward to speaking to you again soon!
James
Quality material fits perfect
22 de octubre de 2021
Respuesta de Malenzo
Hi Adam,
Thanks for taking the time to leave such a great review.
We’re glad you love the material and fit of our garments!
We look forward to speaking to you again soon.
James
Respuesta de Malenzo
Hi David,
Thanks for taking the time to leave such a great review.
We really appreciate it and look forward to speaking to you again soon!
James
Great service
Great service! Ordered Friday and needed the top for Saturday the lads made sure it arrived! Made up
21 de octubre de 2021
Respuesta de Malenzo
Hi Jordan,
Thanks for taking the time to leave such a great review.
We’re really glad you were happy with the service we do aim to go above and beyond every time so this means a lot that we met your expectations.
Hope to speak to you again soon.
James
Top was to small
Top was to small, so wanted to exchange. There was no return/exchange form in the package and there isn't one on your website for download. No phone number available so emailed for a form to be sent. Received form but it doesn't have a column to put the size required if exchanging so had to write this next the box. I Returned the package and then receive an email saying I've been refunded my money! Shouldn't be too difficult to get something exchanged. Shame as the quality of the top couldn't be questioned.
19 de octubre de 2021
Respuesta de Malenzo
Hi Mark,
Thanks for taking the time to leave a review. Although we sorted this out with you at the time via email I’ll reply just so people understand what happened.
We issued you a full refund the day we received your return as the size you wanted to exchange for was sold out, the problem was that you didn’t receive the automated email you should of explaining the reason for the refund rather than the exchange so again we would like to apologise for that as this caused the confusion.
Regarding the returns form, we ask all of our customers on our website to ask us for a returns form when and if they require one and we send it over via email which helps us reduce our carbon footprint.
We do appreciate the feedback as we went on to resolve this technical issue afterwards and also the kind words about the quality of our garments mean a lot.
We hope to speak to you again soon when we do have your size restocked.
Take care
James
Great service
18 de octubre de 2021
Respuesta de Malenzo
Hi Mark,
Thank you very much for taking the time to leave a 5 star review.
We really appreciate it and we're glad you had a great experience.
We look forward to speaking to you again soon!
James
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