ManMade Cycle  Opiniones 

203
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worse company to sell your used stuff to. Go for other companies, there business practices are awful and anti-consumer. They want to operate like subscription based platform. Not at all useful. Woul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the easy, straightforward process in selling my old device. One thing I think could be improved is the device self-assessment process. I wish the calculation considers overseas device factor... Ver más

Valorada con 5 estrellas sobre 5

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine c... Ver más

Valorada con 5 estrellas sobre 5

I have recently engaged with Man made to sell my iMac desktop computer, Apple Air iPad and an older model iPhone. I found the company very professional to deal with especially Evan who picked up my it... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

At ManMade Cycle, we operate under the guiding principle that every device deserves a second chance! In our contemporary digital landscape, the sustainability of technology is not just a luxury but a necessity. That's why we've dedicated ourselves to the responsible and efficient rehoming of high-demand gadgets like MacBooks, iPhones, iPads, and Windows PCs, ensuring each item gets its chance to fulfill its functional lifespan. When you engage with ManMade Cycle, you're signing up for more than a service; you're advocating for a more sustainable, tech-forward future. Our eco-conscious approach doesn't just save devices from premature recycling or landfill; it offers you a smart, environmentally friendly, and cost-effective way to upgrade. Whether you're buying or selling, you'll have peace of mind with our 30-day change-of-mind return policy and a robust 365-day warranty, covering you far beyond industry standards. Our commitment to your satisfaction is paralleled only by our dedication to transparency and security, providing you with a smooth, reliable transaction process. By choosing ManMade Cycle, you're not just making a practical choice; you're joining a community that respects the value and potential of technology in our world. Don't just discard — discover the potential in giving technology another chance to shine with ManMade Cycle. It's not just a purchase; it's a positive contribution to our collective future. Buy and Sell MacBook, iPhone, iPad with us today!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

203 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(203)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service, product exactly as described

Great service over the phone, product exactly as described with original charger. Very happy with the laptop (Surface Go), it worked straight away and has had no issues.

5 de julio de 2024
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle


Hi Russell,

Thanks for the kind words!

Please do not hesitate to reach out if you are facing any issues with your purchase. We are happy to help!

Kind regards,
ManMade Cycle Team

Valorada con 1 estrellas sobre 5

A scam

A scam. Sent laptop in got assessed quickly but now it’s been 2 weeks and no payment. Do not fall for it! Order: 07-01-24-49076

Edit:
Only after leaving the review did they finally contact me. Poor business practices. Did end up paying but in the future will avoid this company.

8 de julio de 2024
Opinión espontánea
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Dr Akila Wijesekera,

Thank you for your feedback, and apologies if our service did not meet your standards.

Our team missed the payment on our end, and we apologise for the delay and inconvenience caused. We are glad that the payment issue has been rectified and resolved.

Regardless of the reason, we will do our best to prevent the same issue from happening in the future.

Please do not hesitate to reach out if you have any other questions.

Regards,
ManMade Cycle

Valorada con 5 estrellas sobre 5

Decent Buyback Experience

Was told by Apple that they could not offer any values for my Mac. Sold my faulty MacBook Air 2019 to these guys, with decent cracked screen offer. Shipping is easy, and opted for PayID option, payment pretty much happened between the promised timeframe.

1 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT SEND them your computer/phone!

Do not trade in or send them your computer/phone, they will not pay. Took over 6 months to get a single reply from their customer service team, only to say they wanted to send it back.

2 de julio de 2024
Opinión espontánea
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Jon,

Thanks for leaving a review.

According to our records, we are unable to locate your sell order or any outstanding order that needed to be sent back after 6 months.

Please confirm the order at your earliest convenience.

Regards,
ManMade Cycle Team

Valorada con 1 estrellas sobre 5

Steer Clear of ManMade Cycle

Steer Clear of ManMade Cycle. This mob promises an 8 hour turnaround when they purchase a device of us. They received mine on 4 Jun (Aust Post and ManMade Cycle's website confirm this) but nothing updated or heard from them since. It is now close of business on 11 Jun. I have emailed them, left 3 voicemails, messaged them on Facebook, and still had no contact from them at all. Judging by others who have sold to them this is a very common outcome. It appears they are great at selling devices (where we pay them), but awful when it comes to buying devices (where they are supposed to pay us). Look at the 1 and two point reviews, same complaint but no improvement in their service. I'd love to talk to them, but it goes through to voice mail every time. My advice... Steer Clear of ManMade Cycle.

11 de junio de 2024
Opinión espontánea
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Dave,

Thanks for taking the time to leave us a review and apologies for the negative experience.

We apologise for the delay caused by a technical glitch in our system, which indicated that the assessment was sent when it had not been shared with you.

We are experiencing a high volume of incoming calls and emails today due to the long weekend. We have reached out to you through social media, and we have sent you the assessment result, which you chose to have back.

We have improved our assessment delivery time and payment deposit time. We are consistently looking for better ways to improve and streamline our system, including launching the PayID method, increasing the number of our assessment team members, and releasing more in-depth features to cope with current issues.

Please do not hesitate to reach out if you have any other questions or concerns. We are happy to help!

Kind regards,
ManMade Cycle Team

Valorada con 1 estrellas sobre 5

Overall Terrible Experience

The online system is great and the postage paid envelope was sent expeditiously. However, my item was received on the 21st of March with an 8 business hour turnaround. I followed up on the 2nd of April, no reply from the business and still no money even though I have sent my item to this business. Followed up again today the 3rd of May - we will wait and see if this business replies after a 1 star review on Google. 43 days vs 8 business hour turnaround time on processing/payment... big difference, borderline fraudulent behaviour.

Order Number:
#03-06-24-47521

EDIT:

The business finally replied with an offer of 50% of the agreed value online because of no Apple Watch band as an accessory.. not noted online in their offer). Terrible business, do not use their services.

4 de mayo de 2024
Opinión espontánea
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Liam,

Thank you for bringing this to our attention, and I'm truly sorry for the inconvenience you've experienced. We strive to provide the best service possible, and it's clear we fell short in your case.

We discovered that a technical glitch prevented a few of our assessment emails from being sent, including yours. After receiving your follow-up email on 3/5/2024, we quickly identified and addressed the issue, ensuring that your assessment results were promptly resent to your nominated email. We've worked closely with our tech team to resolve this matter, and I'm pleased to report that the system is now functioning correctly.

Regarding the offer price for your Apple Watch SE, it seems there was some confusion due to the requirements of our condition tooltip. The initial $20 valuation was based on the inclusion of the original band, which was missing from your submission, leading to the revised offer of $10. We understand this might be disappointing, and as a gesture of our commitment to your satisfaction, we’d like to offer an additional $5 credit toward your next buyback offer with us. Please reach out to us for the code :)

We value your feedback and are here to ensure that your concerns are fully addressed. If there’s anything more we can do to assist you or improve your experience, please don’t hesitate to let us know.


Kind Regards,
ManMade Cycle Team

Valorada con 4 estrellas sobre 5

Happy

I am happy so far it arrived in the nick of time for when I needed it and a week in she's still working...so that's good 👍 oh it's a Microsoft Surface

6 de marzo de 2024
Valorada con 5 estrellas sobre 5

Happy with our macbook

We visited the shop to buy our daughter a refurbished mac for school. Great service and advice about what to get and good value. Everything is working great so far on the machine. Very happy.

9 de enero de 2024
Valorada con 5 estrellas sobre 5

Better Than Expected, Plus Customer Support

I knew I was buying secondhand so I was expecting Excellent Condition to be excellent by secondhand standards - so I was pleasantly surprised to receive an as New computer. I was expecting the MBP to come in a generic box, with the charger packed separately. Instead everything came in its original Apple Box, all packed correctly; and even the box was in Excellent Condition!
I also experienced excellent support from my initial inquiry to ManMade Cycle. When I visited the ManMade Cycle website the MBP I was interested in, the heading indicated a specific RAM and SDD size, both larger than the base model but when I drilled down the page and got the the Details and Specifications it listed the Base model specification. Also, the 'Whats in the Box' listed the lower wattage power brick, not the higher one required for the up spec model. So I rang ManMade Cycle and the phone was immediately answered by a human being. He was quickly able to confirm that the up spec model was available and the it would come with the appropriate power supply. (The problem is a common one you see where a 3rd party will simply scrape the web page of the original manufacture for the Details and Specs but this only really works for the Base models).
So having confirmed what I wanted was available, having been impressed that their listed Customer Support line didn't have an answer machine but a human at the end I went ahead and purchased the MBP.
Dispatch occurred within their advertised time frame, delivery occurred within their advertised time frame, and it was via AusPost so I was easily able to track it.
As I stated at the beginning, to get and Apple boxed, in Brand New Condition MBP at a very competitive second hand price was an absolute bonus and the smile on my face has only got bigger as I'm now enjoying a significant performance improvement over the very old MBP it replaced.
Oh, and it came with a 1 year warranty!
If I am ever looking for another second hand Mac I will definitely be back to check out what ManMade Cycle has on offer.

29 de diciembre de 2023

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