Estoy increíblemente sorprendido por tan pronta respuesta del agente de servicio al cliente KAI, a mi petición de reembolso que espero tomen en cuenta mi reseña,
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Buenas tardes Cuidado con esta empresa porqué al realizar un pedido te dan de alta en una suscripción de 44 euros sin aceptarlo y si les informas qué deseas la baja te cobran 6,95. Sin ningún tipo de... Ver más
La empresa ha respondido
Una empresa fraudulenta. Compre un producto en oferta, con su foto, con su precio rebajado y sin ninguna condición para pagar el precio rebajado y resultó que me hicieron una suscripción en el que... Ver más
La empresa ha respondido
Tuve un problema con su página que hizo que me cobraran una suscripción que yo nunca pedí. Unos meses después se han puesto en contacto conmigo para enmendar el error lo cual es de agradecer. Cuando r... Ver más
2,8
Medio
56 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pronta respuesta a mi peticion
Estoy increíblemente sorprendido por tan pronta respuesta del agente de servicio al cliente KAI, a mi petición de reembolso que espero tomen en cuenta mi reseña,
21 de febrero de 2025
Opinión espontánea
Tuve un problema con su página que hizo…
Tuve un problema con su página que hizo que me cobraran una suscripción que yo nunca pedí. Unos meses después se han puesto en contacto conmigo para enmendar el error lo cual es de agradecer. Cuando reciba el dinero les pondré una mejor reseña por las molestias y la preocupación.
15 de junio de 2024
Opinión espontánea
Tienen muy buenos producto y a muy…
Tienen muy buenos producto y a muy buenos precios.
Los créditos que tenía no me sirvieron pero harán la devolución de mi dinero lo cual me pareció bueno de tu parte
Espero poder usar la plataforma en algún momento.
1 de mayo de 2024
Opinión espontánea
Conocida y rapida
El representante estaba informado e identifico rapidamente el problema guiandome a traves de los pasos necesarios para cancelar mi membresia
8 de mayo de 2024
Opinión espontánea
Esta web es un fraude absoluto
Esta web es un fraude absoluto. Pone los productos a un buen precio pero te obliga a suscribirte por 44e al mes, donde el primer pago te lo cobran a los 3 días.
Si quieres cancelar esa suscripción ya te cobran 7 euros.
Pero no te lo pierdas, a los dos dias dicen que ya no queda producto y que te devuelven el dinero del producto pero ya se han llevado los 7 euros de la cancelación de la suscripción! Penoso
19 de diciembre de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Victoria,
We are really sorry to read your review. You may have misunderstood our website. We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously.
It appears you have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store.
The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you can spend on our website.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Kindly reach out to us via our email: support@mashskincare.com to further assist you.
Kind Regards,
James.
LA GRAN ESTAFA
LA GRAN ESTAFA
haces un pedido y te dicen que es sin portes, luego te indican que te han dado de alta en VIP.
Para luego decirte que no hay existencias y te cobran la membresia, reclamas y ni te contestan
ESTAFADORES
24 de noviembre de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Albert,
We are really sorry to read your review. You may have misunderstood our website.
It appears you may have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store.
The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you can spend on our website. We do mention the 3 access days several times before your purchase. We also mention it in our Terms & Conditions which will be accepted before making the purchase.
In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
However, i can see the money has already been refunded into your bank account.
Kindly reach out to us via our email: support@mashskincare.com to further assist you.
Kind Regards,
James.
Pedí una crema
Pedí una crema, no llego email de confirmación, nada. Me estafaron 40€
9 de diciembre de 2022
Respuesta de Mashskincare
Dear Maria,
We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously. Our biggest goal is to offer you the best shopping experience.
You actually signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you use to purchase products on our website.
Kindly reach out to us via our email: support@mashskincare.com to further assist you with your purchase.
Kind Regards,
James.
ESTAFA TOTAL.CUIDADO!!!
Estafadores de primera a mi me han estado cobrando desde hace 6 meses cargos de 45 euros cada 15 días ,he tardado en darme cuenta y me han cobrado más de 500 euros …INCREÍBLE!!, te la cuelan como miembro gold sin dar tu consentimiento por marcar una casilla engañosa y luego se hacen ellos de oro a tu cuenta.Además se supone que esos 90 euros se convierten en 90 créditos para gastar en su tienda a la que luego accedes como miembro y te cuesta todo el triple ,incluyendo 12 euros de gastos de envío que te cuelan y que esos 90 euros que te cobran al mes los tiene que gastar a los 30 días o te caducan y así todos los meses hasta que te roban 90 euros al mes que se van caducando porque obviamente no sabes que te están cobrando.Una Vergüenza .
Ya los he denunciado a la OCU,ahora policía y teníamos que unirnos para hacer publicaciones en Facebook,Instagram etc…incluso voy a hablar con amigos míos de periódicos para que al menos la gente sepa que clase de páginas online cómo esta engañan a la gente ofreciendo suscripciones para luego robarte.
Desde luego conmigo se han equivocado porque no pararé hasta que esto llegue a su fin!
Quiero añadir que se han puesto en contacto conmigo para llegar a un acuerdo y decirme que están dispuestos a hacerme devolución de mi dinero dado que fue un mal entendido ,de momento estoy esperando a que lo hagan si esto sucede lo pondré en conocimiento de todos.
11 de noviembre de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Ana,
Thank you for sharing your experience. We do apologize if it was not pleasant but our ultimate goal is to ensure you have the best shopping experience.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
However we have sent you an email from support@mashskincare.com so we can discuss your experience.
Kind Regards,
James
Ofrecen precios muy económicos pero "en…
Ofrecen precios muy económicos pero "en letra pequeña" te meten una recarga mensual para gastar. Si te das de baja te cobran 6,95€ por la citada baja. Y encima, bajo pretexto de que no hay stock, no te sirven lo que compraste a buen precio. Huele a timo.
26 de septiembre de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Jose,
Thank you for contacting us!
We apologize for any inconvenience, Our intention is to offer you the best shopping experience.
Our system only proceeds to create an account after a user signs up and it is upon agreeing to the terms and conditions that the registration is completed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
Kindly reach out to us on our email: support@mashskincare.com in order to further assist you.
Looking forward to hearing from you.
Kind Regards,
James
Es una estafa...compras un producto y…
Es una estafa...compras un producto y luego te van pasando cargos continuos de 45€ hasta q te das cuenta....Si algyien ha conseguido q se lo abonen o me informais còmo proceder para q hagan el abono.....Me dicen que ese dinero se ha convertido en crèditos para q compre productos en su web.... Pondrè denuncia...
24 de agosto de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Begona,
We are really sorry to read your review. We are really sorry that you have misunderstood our website.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us via email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
No compréis en esta web!!
No compréis en esta web!!! Tienen unos precios muy atractivos y aprovechan que compras para coger tú número de tarjeta y pasarte cargos de 44.50€ . Yo de momento tengo 2 . Estoy con la reclamación , si no me devuelven el importe íntegro los denunciaré de estafa a visa para que sean ellos los que me abonen el dinero .
17 de agosto de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Juan,
We are really sorry to read your review. We are really sorry that if your experience was unpleasant but our goal is to offer you the best shopping experience.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us via email: support@mashskincare.com so we can discuss your experience in order to assist you further.
Looking forward to hearing from you.
Kind Regards,
James
Es una estafa
Es una estafa. Tal como lo explican otras personas en sus comentarios. Te roban el dinero con la excusa de la suscripción al plan gold (un servicio que te cuelan sin haberlo pedido y que además cuesta 44.50 y que tienes que pagar cada 15 días.. Por lo que si no estás al tanto te quitan dinero de la cuenta dos veces al mes. Es una vergüenza.
4 de septiembre de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Raquel,
We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us via email: support@mashskincare.com so we can discuss your experience in order to assist you further.
Looking forward to hearing from you.
Kind Regards,
James
Una auténtica estafa
Una auténtica estafa y lo que no entiendo es que aún se encuentre en la red. Ya puse la denuncia y siguen estafando. Al comprar un producto un poco por debajo del precio de mercado se hacen con tu tarjeta y te van pasando cada tres días la misma cantidad que te has gastado en ese producto...hasta que te das cuenta...Ojo que es una estafa de libro.
11 de agosto de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Monica,
Thank you for sharing your experience. We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website
In the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
Please kindly reach out to us via our email:support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
Cuidado con la empresa son unos estafadores
Buenas tardes
Cuidado con esta empresa porqué al realizar un pedido te dan de alta en una suscripción de 44 euros sin aceptarlo y si les informas qué deseas la baja te cobran 6,95. Sin ningún tipo de información, por lo menos por mi parte, lo he reclamado espero que me lo devuelvan. Porque además todavía estoy esperando mi pedido, no me lo han entregado, me dicen qué no estoy en casa y me llega el email de las 6 de la mañana, vaya ladrones que sois, solamente tenéis que ver las opiniones qué tenéis todas nefastas y la experiencia malísima. Mucho cuidado con esta empresa.
7 de agosto de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Noelia,
Thank you for sharing a review. Our biggest goal is to offer you the best shopping experience.
We deeply regret the experience you've had, We understand you may have signed up without going through the terms and conditions before becoming a user.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Kindly reach out to us via our email: support@mashskincare.com to further assist you.
Kind Regards,
James.
Mucho cuidado con esta web
Todo bien hasta que te das cuenta que cuando adquieres cualquiera de sus productos, también lo estás haciendo a su servicio de membresía. Si te quieres dar de baja te cobran 6,95€ si o si.
Seguramente sea legal pero todo está enfocado a que el cliente no sea consciente de lo que hace. Yo lo llamaría estafa, pero es sólo mi opinión.
6 de agosto de 2022
Opinión espontánea
Respuesta de Mashskincare
Hi David,
We are really sorry to read your review. We are really sorry that you have misunderstood our website.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Feel free to reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
Yo he echo una compra de 7,94 de un…
Yo he echo una compra de 7,94 de un producto y dos días después han Descontando un monto de 44,50 he echo la reclamación en soporte de ayuda..supuestamente dicen q me van a devolver mi dinero en un plazo de 10 días pero no.contentos con eso al otro día me han echo otro descuento en mi cuenta de 6,95 ahora dicen q es por darme de baja. No entiendo darme.de baja en que si es algo q nunca pedí solo hice una compra online . Sin suscripción ni nada . Vamos q de alguna forma u otra te roban, a mi hasta ahora ya me han retenido 60 euros de mi cuenta y no he resivido ningún producto y menos la.devolucion de mi dinero.
23 de julio de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Monica,
We are really sorry to read your review. We are really sorry that you have misunderstood our website.
It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.
This membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Feel free to reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
Estafa
Hice un pedido de 27 euros y veo que a los días me cobran 44,50 € por la cara. Voy a ir a poner denuncia en la policía.
18 de julio de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Jose,
We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us.
You signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
Feel free to reach out to us via our email: support@mashskincare.com so we can discuss your experience and assist you further.
Kind Regards,
James
Hola...yo he comprado...me he dado de…
Hola...yo he comprado...me he dado de alta en algo ke no tengo ni idea y me has quitado 44€ de la cuenta ...ahora no sé ke hacer ya ke me he dado de baja y hasta el 10 de agosto no lo hacen operativo ....cara me a salido la crema....a ver si alguien me puede asesorar.....gracias
15 de julio de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Victoria,
Thank you for contacting us!
We apologize for any inconvenience you experienced but our goal is for you to have the best shopping experience.
The way our system works is that it only proceeds on creating an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
ESTAFADORES
ESTAFADORES
Hice un pedido uy cuando lo reclame me dijeron que no habían recibido nada, ni el pago realizado a pesar de enviar el justificante.
Denunciada!!!
1 de julio de 2022
Opinión espontánea
Respuesta de Mashskincare
Dear Merche,
Thank you for contacting us!
We are really sorry to read your review. We are really sorry that you may have misunderstood our website.
The way our system works is to proceed on creating an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
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