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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been their customer for a good time. But I have not found anything bad regarding their services. Fast support response. Their prices are affordable. They also upgrade or downgrade at anytim... Ver más

Valorada con 1 estrellas sobre 5

UK-based VPS is constantly down everyday starting from 23:00 UTC for 2-3 hours from March 6 until now (28 March). Despite a lot of ticketing (Ticket #393869) MassiveGRID COULDN'T DO ANYTHING TO STABI... Ver más

Valorada con 1 estrellas sobre 5

It took a lot of time for them to respond your a simple query. I unsubscribed their VPS service, and didn't get the promised refund.

Valorada con 3 estrellas sobre 5

I've been a customer for around a year, and the experience has gone from pretty good to outright unacceptable. Starting March 6th, my London VPS began experiencing nightly network outages —... Ver más

Información sobre la empresa

  1. Empresa de alojamiento web
  2. Proveedor de servicios de Internet
  3. Proveedor de servicios de telecomunicaciones
  4. Zona de Wi-Fi

Escrito por la empresa

MassiveGRID (“MG”) is a global high-end Service Provider, with more than 19 years of hands-on experience in the fields of high-availability service hosting, turn-key customized service solution and development. MG can offer, among other services, the following: - High Availability Infrastructures with no single point of failure on all levels and layers (hardware, networking, up-links, etc.) - Data center redundancy by utilizing state-of-the-art campuses - Around-the-clock technical support through our 24/7 support team, which is also backed-up via on-site "Smart Hands"/"Remote Hands" - Around-the-clock cybersecurity monitoring with DDoS & firewall protection, intrusion detection & prevention, malware elimination and web application firewall protection - Integrations with Software Systems, Platforms, IoT and the Industrial Sector I would like to highlight that due to our streamlined processes and extensive technical expertise, we can design, implement and deliver any customized deployment service, according to customers specs, anywhere in the world within 4 weeks. Products/Services: High Availability Cloud Servers High Availability Cloud Dedicated Servers High Availability Private Cloud Bare Metal Dedicated Servers Private IT Infrastructure Colocation Services Support Plans Backup Services High Availability Storage Microsoft CSP Licensing PaaS Network Services We offer: 100% Uptime SLA Instant Activation Free Software Installation* Free Server Migration** Free DDoS Protection*** * All new MassiveGRID clients enjoy free SysAdmin Support during the first month, to help you get started. If your needed software is well documented our IT engineers will install it in your virtual dedicated server, for free. ** If your previous server is managed through cPanel our IT engineers will take care of migration completely, for free. In case your configuration is not based on cPanel, we will only be able to transfer your files for free, while you will have to configure your new High Availability Virtual Dedicated Server. *** We protect you from DDoS attacks 24/7 for free, up to 1500 Gbps. Also, If you need more than that, you can upgrade at any time, up to 4500 Gbps. DDoS protection is not available in Singapore


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 56% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

The cheaper plans are goods for testing…

The cheaper plans are goods for testing or development perposes but sometimes the Vps got stuck, ssh broken, sometimes even automatically shut down the servers when it's overloaded. I didn't tried the premium plans so I can't able to told about that

2 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Contacted support to install a different operating system

I contacted support to get help installing a different operating system on my server and am happy with the experience. They responded quickly, in a professional manner and seemed eager to help. While first support contact wasn't able to help, the issue was escalated and I got the help I needed. The installation was completed quickly and my issue is solved.

10 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great hosting

Had some problems with packet loss in the first month, but it was fixed due to a faulty subnet after a ticket. Support is also quick to respond and super friendly. I have bought many servers with them and I'm happy now

8 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zero Packet Loss, Stable Speed — Excellent VPS Support

Date of experience: 17/04/2025

After experiencing serious network issues with my London VPS (packet loss, unstable speed), I reached out to MassiveGRID support. They quickly identified the root cause — a problematic subnet — and offered to migrate my IP.

Within a day, the issue was resolved. My server is now fully stable, with zero packet loss and consistently high speeds. It feels like a brand-new machine.

Special thanks to Emmanouil M and the team for their professional and human approach. Their responsiveness and technical competence made a big difference.

If you're looking for reliable VPS hosting with strong support — MassiveGRID is the right choice.

Best regards,
Rus Dos

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Resolved very quickly

Had some issues with connectivity, sent in a ticket for someone to check it out. The response was very quick, they reported issues with the infrastructure and offered to move the server.
Expecting this move to take a few days, but after an hour I was informed the move was completed.
Great support service.

17 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unreliable (again!)

Again, despite their announced infrastructure improvements, one of my environments fails (This time, the lets encrypt plug-in stopped working, cannot reinstall nor can I redeploy the container). Last year I have experience many issues at their PaaS platform. I don't know how this company runs their operation, but this is below par. I am gradually moving away my sites, as I am fed up with this.

10 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

MassiveGRID actually provides high…

MassiveGRID actually provides high performance servers. I have been using their services since October 2021, and it's been great. No issues at all.
We started experiencing issues with their servers in November 2024 and I believe it was due to infrastructure upgrades. It was hell during that period, but the servers are back with high performance.

9 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

why do they spam serverhunt?

why do they spam serverhunt?
i am searching for budget vps
all i see is a massive spam promo from massivegrid

flooded entire search output

search params
price_in_usd:%3C%3D8%20cpu_cores:%3E%3D2%20cpu_speed:%28%3E%3D1.5%29%20memory_amount:%3E%3D4096%20storage_capacity:%3E%3D95%20stock:in_stock

Human-Readable Interpretation of the Query

This query searches for servers that meet the following conditions:

Price: The monthly price is less than or equal to $8 USD.
CPU Cores: The server has at least 2 CPU cores.
CPU Speed: The server’s CPU speed must satisfy a condition represented by a placeholder value (it starts with “greater than” followed by an encoded string; this appears as "greater than ESCAPEDSTRING16/5.12 ESCAPEDSTRING"). This likely means the speed should exceed a certain threshold, possibly around 5.12 units (the exact metric or unit needs clarification).
Memory: The server offers at least 4096 MB of RAM.
Storage: The server includes at least 95 units of storage capacity (likely in GB).
Availability: The server is in stock.

WHY DO YOU SPAM AND FLOOD SERVERS SEARCH ENGINE?

22 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

why I cannot rate 0

why I cannot rate 0, performance became more and more worse after pay. and pay attention on refund policy, you would not get refund if you thought its15 days guaranty.

+reply: I don't think you'll provider better service after oversales. you know the trick right? vps has a good performance first and became bad after refund days. Although you can adjust but I don't have time to check the performance everyday.
plus, please give a clear explaination what's your refund policy, only apply for first 15 day of the month and only 1 vps can be refund.

13 de marzo de 2025
Opinión espontánea
Logotipo de MassiveGRID

Respuesta de MassiveGRID

We appreciate your feedback but are disappointed to hear about your experience. If performance is an issue, our cloud resources can be adjusted—our support team is available to assist, and we encourage you to contact them directly.

As for the refund policy, our 15-day money-back guarantee is standard and always honored when applicable. Claims suggesting otherwise are inaccurate. We take these matters seriously and are open to discussing this with you to clarify any confusion. Please reach out so we can address your concerns properly.

You can always reach out via our 24x7 support portal: https://portal.massivegrid.com/index.php

New reply after your edited reply:

VPS plans operate on shared resources, which is what makes them a cost-effective option for many users. Because the resources are shared among multiple clients on the same server, performance can naturally fluctuate depending on overall demand—like how traffic on a shared road can vary.

For those needing consistent, dedicated, isolated performance, our VDS plans offer dedicated resources, and our team is happy to explore that option with you if it better fits your needs.

Valorada con 1 estrellas sobre 5

Poor Support and Unreliable Performance

I’ve had a very bad experience with MassiveGRID. My server performance has been getting worse—lagging too much, making my work nearly impossible. I opened a support ticket six days ago, and still, there is no solution. Their support team takes 24 hours to reply, which is unacceptable for a cloud provider.

Due to these delays, I’ve lost valuable resources and work. If you need reliable performance and responsive support, I would not recommend MassiveGRID.

12 de marzo de 2025
Opinión espontánea
Logotipo de MassiveGRID

Respuesta de MassiveGRID

Dear Mr. Mohammed Zakmout our team has advised you to upgrade to a VDS since VPS are not suitable for 90% continuous 24x7 CPU usage. The ticket is pending for your reply.

Our VDS offer dedicated resources, are suitable for 100% resource usage 24x7 and provide the performance you're seeking for.

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