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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been their customer for a good time. But I have not found anything bad regarding their services. Fast support response. Their prices are affordable. They also upgrade or downgrade at anytim... Ver más

Valorada con 1 estrellas sobre 5

UK-based VPS is constantly down everyday starting from 23:00 UTC for 2-3 hours from March 6 until now (28 March). Despite a lot of ticketing (Ticket #393869) MassiveGRID COULDN'T DO ANYTHING TO STABI... Ver más

Valorada con 1 estrellas sobre 5

It took a lot of time for them to respond your a simple query. I unsubscribed their VPS service, and didn't get the promised refund.

Valorada con 3 estrellas sobre 5

I've been a customer for around a year, and the experience has gone from pretty good to outright unacceptable. Starting March 6th, my London VPS began experiencing nightly network outages —... Ver más

Información sobre la empresa

  1. Empresa de alojamiento web
  2. Proveedor de servicios de Internet
  3. Proveedor de servicios de telecomunicaciones
  4. Zona de Wi-Fi

Escrito por la empresa

MassiveGRID (“MG”) is a global high-end Service Provider, with more than 19 years of hands-on experience in the fields of high-availability service hosting, turn-key customized service solution and development. MG can offer, among other services, the following: - High Availability Infrastructures with no single point of failure on all levels and layers (hardware, networking, up-links, etc.) - Data center redundancy by utilizing state-of-the-art campuses - Around-the-clock technical support through our 24/7 support team, which is also backed-up via on-site "Smart Hands"/"Remote Hands" - Around-the-clock cybersecurity monitoring with DDoS & firewall protection, intrusion detection & prevention, malware elimination and web application firewall protection - Integrations with Software Systems, Platforms, IoT and the Industrial Sector I would like to highlight that due to our streamlined processes and extensive technical expertise, we can design, implement and deliver any customized deployment service, according to customers specs, anywhere in the world within 4 weeks. Products/Services: High Availability Cloud Servers High Availability Cloud Dedicated Servers High Availability Private Cloud Bare Metal Dedicated Servers Private IT Infrastructure Colocation Services Support Plans Backup Services High Availability Storage Microsoft CSP Licensing PaaS Network Services We offer: 100% Uptime SLA Instant Activation Free Software Installation* Free Server Migration** Free DDoS Protection*** * All new MassiveGRID clients enjoy free SysAdmin Support during the first month, to help you get started. If your needed software is well documented our IT engineers will install it in your virtual dedicated server, for free. ** If your previous server is managed through cPanel our IT engineers will take care of migration completely, for free. In case your configuration is not based on cPanel, we will only be able to transfer your files for free, while you will have to configure your new High Availability Virtual Dedicated Server. *** We protect you from DDoS attacks 24/7 for free, up to 1500 Gbps. Also, If you need more than that, you can upgrade at any time, up to 4500 Gbps. DDoS protection is not available in Singapore


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 56% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great support experience

I was puzzled by the installation of the server's operating system, but Angelos and Aris were helpful and courteous, and I was able to use the system successfully!

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hardware wasn't great for my gameserver…

Hardware wasn't great for my gameserver so i requested a refund, contact is extremely fast and they are very helpful. The speed of their customer support is really unique as is the quality.

26 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

it was good before but now they are…

it was good before but now they are very horrible , every day , we are getting offline , this is complete not profesional , i'm moving all my websites to another company ASAP , i'm thinking where to go!

3 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really bad downtime

Really bad downtime even though they claim "high-availability". As I write this their servers are down not only on my VPS but also their own website.

UPDATE:
MassiveGrid reported this Trustpilot review for "defamatory content" and tried to get it taken down. Thanks Trustpilot for keeping my review up.

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

massivegrid.com Horrible bad server

I decided to purchase a VPS server from Contabo, so I searched for "Contabo status" on Google to check for any recent updates about their service status before making the purchase. However, I ended up on a promotional page on massivegrid.com, where they offered a special deal for Contabo users, but the page contained negative feedback about Contabo.

Despite this, I bought two servers through the promotion because the prices were very cheap. Unfortunately, after a few days of use, I noticed that the servers were frequently going offline. I set up a ping service to monitor their availability and found that the servers were going offline almost every day.

I contacted their support, and they changed the location of one server from Germany to the UK, but the issue persisted. After several more days with brief outages of 10-20 minutes almost daily, the second server in Germany went offline for almost 3 hours. Their support team explained that the power was shut down, there were network issues, and other problems.

How can a company like this not have alternative power sources in place? I used the service for about a month and a half and requested compensation for the last month due to the repeated outages, but they refused.

15 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unstable Network Servers oversold & No support - AVOID MASSIVEGRID

We have been clients for sometime they used to be good but about 2 weeks ago went down hill daily drop outs support not replying,

the past 72 hours has by far been the worst and made me loose all my trust in massive grid , over 8% CPU Steal over 300 outages (we are running hetrix tools) and only massive grid is getting flags my other providers don't get flagged so before you quote its mis-reporting its not. we use massive grid for phone systems and you have gone too far overselling and not opting for reliability. we are requesting a reply from massive grid and hoping a negative review may trigger this and we are being totally ghosted by the support team

UPDATE-
MassiveGrid reported this Trustpilot review for "defamatory content" and tried to get it taken down. Thanks to trustpilot for keeping this review up for others to see.

15 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company charges the card without permission.

This company is a scam. They are just taking money from the customer's added card info in their accounts. I had ordered a VPS last month for 1 month. For the second month, i didn't approve any transaction, they just pulled the amount. When i asked for refund , they simply denied showing their TOS. I religiously don't recommend to do any kind of business with such a company especially with massivGRiD. If still you purchase their services, you will come to know at the later stage that i warned you already.

13 de noviembre de 2024
Opinión espontánea
Logotipo de MassiveGRID

Respuesta de MassiveGRID

Customers add and manage their cards in our portal. On monthly plans the cards are being automatically charged by the system every month. The customers have the ability to cancel their subscriptions or delete the cards from the portal.

TOS is publicly available on our website: https://massivegrid.com/terms-of-service/ Can't be missed since for a customer to sign up, they need to accept the TOS during the registration process.

Valorada con 5 estrellas sobre 5

Quick Support & Premium Network Quality

MassiveGRID has been fantastic to work with. Their support team is super fast at responding, and the IP quality really stands out. The network is clearly premium. Up to now, the experience has been smooth—definitely recommend!

18 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Review of MassiveGRID

MassiveGRID is what I tried out recently & to be honest, it really blew my mind. It is evident that this company can be trusted and I would not hesitate to use them again.
I decided on the VPS which was being offered at $2 per month in their summer plan -- an amazing price for such good specs!. This plan had a special feature of providing very high bandwidth; mine was 20TB, while most other companies give less than 1TB!.
I also had a great experience with their customer service. They were quick to respond and give solutions that were easy to understand without keeping me on hold for long. On top of that the automated deployment system was really cool. With this innovation I could avoid going through the inconvenience of waiting around for someone to manually deploy my server.
In general terms, I have had an extremely positive encounter with MassiveGRID & therefore would advise anyone after top quality VPS at a cost that defies competition, not to look any further than them!

30 de septiembre de 2024
Valorada con 4 estrellas sobre 5

Pretty good....

Overall I've been impressed. Big plus point was the ability to buy VPS access and be able to use it pretty much immediately even in the middle of the night, whereas with many other companies you have to wait for their team to arrive in the office, and it may take an hour or two. Support was also pretty responsive considering I didn't have any special support package. Submit a ticket and help given within 20 or 30 minutes, day or night. However, perhaps check what extra bolt-ons you need, eg backup services, etc, as this would drive the price up. You can also get a remote windows desktop machine by ordering a VPS with windows installed, eg if your laptop is underpowered and you want a more powerful machine but don't want a large financial outlay.

5 de mayo de 2021
Opinión espontánea

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