This is detailed.
The initial interview went well. The lady was obviously well-trained for this job and very personable. Their office was well-appointed and the whole process seemed quite professional. I signed, knowing that 6 dates may not find a match. It was worth it to me if I could somehow find someone compatible who enjoyed the same things I enjoy and we could have fun together. I knew it was a long shot, but one I was willing to take.

The company was told from day one that I had a full time job and was not available for calls until after 4:30 pm. I was never told that people would be calling me from California and there would only be a 1 hour window for us to connect via phone. They also never told me we could not communicate via email. That later became a real problem.

I know about the scammers out there and how they prey on people, especially older ones. So, as a savvy person, I wanted to protect myself by recording all phone calls. In my state you can record with one party’s knowledge. Someone called from California, not the state in which I had the interview. This seemed to me like a red flag that something was not on the up and up.

I stated in that first call that the call was being recorded. Boy, did they bristle at that. The lady said I could be charged with a crime in California, because it requires both parties agree. So I asked her to agree. She denied with such fervor that I saw yet another red flag. Why are they calling from California? Why would they mind having their calls recorded? What are they going to say that could possibly cause them problems, unless they are doing things outside the law? Even telemarketers record every call. It really made worry. I gave them a lot of money.

I said I would be happy corresponding mostly via email. She told me they did nothing by email, because it was too impersonal. I was then so glad that I was recording. I clearly stated to them that I would record every call and asked again about using email instead. That was denied, claiming it was too impersonal. Of course, I know it also allows tracking of what is said as proof of any illegalities.

A few days after that, a lady called (we will call her Ms. M) who is, I suppose, a supervisor. She said no other representative would allow a recording, but she would. I answered, and she asked a few questions that I already answered in the personal interview. She told me she was trying to find a match for me. Otherwise, there seemed no purpose to the call. I again asked about email and it was refused.

A week or so went by and I received a call from Ms. M, but was driving and had a dinner engagement with friends. By the time I got out, it was too late to call California. The next day, Ms. M called again, but this time I was driving home in a snowstorm and could not answer. I live in the mountains. The next day she called again. I don’t know what happened, but we lost the call, I tried to call back, we lost that call, etc. Perhaps that was due to the weather. She immediately called back again to inform me that she knew the call had been dropped. So she had to know that I tried to answer. Then she stated that since I had refused to answer her calls numerous times (actually 2), they would put my account on hold.

If you don't answer their call two times, they put your account on hold? That’s rather ridiculous considering how much money you pay them. So much time after your account is put on hold they kick you out of the system and keep all your money. I received no information on how to remove that “hold” status. The red flags told me this could be a way for them to “get rid of me”. All they had to do is time me out and keep my money for doing nothing.

I immediately tried to call her back and got an answering machine stating no one was available. This was prior to the company closing time in California, so I knew they had to be working. I tried multiple times during the time they are open and received the same message. All these calls are recorded. In the calls, I clearly stated why I could not answer the calls and that I had tried multiple times to reach them. I demanded that I be removed from the “hold” status. I did this on a Thursday, so they would have been open to respond to my request on Friday. I had no phone calls from them on Friday. No attempt to remove my "hold" status.

Friday I received an email stating that my account was put on hold. I responded to that email, again explaining why I could not answer due to the snowstorm and why the calls may have been dropped. I also explained I had reached out to them, but was told no one was available. At this time, I stated that if I did not hear from them, I would see them in Magistrate Court and file a complaint with the Better Business Bureau and the Attorney Generals Office in both states.

These are statements of fact. I will update as things continue, but feel people need to know this.

Great matchmaking service! Exceeded my personal dating goals. Sasha was very professional, attentive, and truly listened to what I was looking for. She made the entire process easy, comfortable, and enjoyable. Highly recommend to anyone that would like to find a meaningful connection.

Isabella is a wonderful person! very qualified; interacts with me at any time! I trust her completely!

Adi made this experience very easy. I know it must be difficult matching elderly couples, but she did an outstanding job of accomplishing the near impossible. GREAT JOB.

LeighAnn really cared about how she matched me. She listened. She took the extra time. I felt heard.

The Matchmaking people make is so easy to find a match and offer a much needed service. They provide practical advice and tips for any person looking to date and find their forever someone. After a couple of matches, I found someone I am very happy with and who will bring me joy and companionship! Can’t wait to see what the future holds. Thank you so much to all who helped make this dream come true! Much appreciated!

My matchmaker (Leigh) has worked very hard for me. She communicates rather well. And she is polite.

No matter where you are in life, young or old, making a commitment to The Matchmaking Company is not just a hope or dream. It becomes the most important decision in your current life situation. What could be more important than finding true love and a partner for the rest of your life? It’s a monumental decision and comes with a comparable price tag. And although nothing is guaranteed, your hopes are high and the anticipation, even higher. Your personal matchmaker is absolutely critical.
I can’t say enough kind words about Adi. She knows the importance of the role she plays and is dedicated to the process with intricate professionalism and extreme kindness. These are personal and intimate decisions and Adi takes her time to find wonderful introductions. And with each post follow up questionnaire, she gets to know you better and better and each future introduction also gets better and better. She is completely committed and accepts her role with serious compassion. This is not an outcome produced from a computer algorithm. The human element and Adi’s thoughtful research are truly evident. This is not just a job for her but a committed and professional career that she approaches with complete understanding and passion. When you receive a call from Adi, your heart skips a beat with enthusiastic anticipation! Her detailed description of your next introduction leaves you excited and anxious. This is an exciting journey and Adi is the committed leader to your eventual perfect match. Thank you Adi for your thoughtfulness and committed professionalism.

Last year I was misinformed by the bait & hook tactic. The saleswoman Michelle exaggerated that the match company will get to know me & match with a person who has similar interests etc..
Nothing like that happened $5,000 later it was a complete disappointment.
After the first match, they dropped the ball & assigned me to a match maker in Tampa Florida who didn’t know me at all. Then another & another matchmaker never speaking to the same person. Then 3 months later matched with a person who had different physical abilities and was not a good fit. The story goes on the next match was a mistake & the person was 10 YEARS OLDER than me. Another error!
Dont waste your hard earned money for a company with ALL broken promises.

She listened to me talk. She heard my side of the story. She was very helpful guiding me through this journey. Thanks to her assurance and support I look forward to seeing great results. I give her a big thumbs up!!

Janelle understood and cared about what I was looking for in a relationship she listened with care and empathy.

I would like to say a few words about my relationship coach, Lisa. She is a great listener. I never feel judged and I leave each session with greater knowledge and inspiration to make positive improvements in my life. The most powerful thing I learned was about “The Attachment Theory.”Learning about this, helped free me up from taking everything so personally. Thank you, Lisa, for positively impacting my life.

Irene is great to work with. While I am still looking for that “right match” she is getting to know me and my preferences and the preferences of the women she is matching me with. She is caring and seems genuinely invested in helping her clients find happiness. Thank you Irene!

So far, what’s making your company Great is Janel.
She is very enlightening, down to earth, helps me carve through situations.
Most of all she is very easy to talk too.
Haven’t talked to her very long, but she seems to care genuinely about her clients and what’s best for them.

Leighann our matchmaker in Michigan did a great job in finding a beautiful match with each other. M&V

if I could give this company zero stars, I would. I just completed my contract with this company for 5 introductions for $4000. When I had my initial interview with the company, I was skeptical about their claims, but they seemed to have some positive reviews online. Despite the fact that I initially said “no” to signing up, I was repeatedly encouraged by the intake coach that she really “wanted me to do this, and that it could be life-changing for me”. Needless to say, I was duped. The only life-changing thing that occurred is that I had $4000 less to my name. After answering a myriad of questions and providing a lot of information in regards to what I was seeking, every single one of my matches was nowhere even close to what I was looking for in a connection. In fact, all of them were explicitly outside my age or distance preference, or had personal qualities that did not appeal to me at all. In general, I am a pretty easy-going person and allow people to show up exactly as they are, and despite trying to be open minded about the process, my initial reaction to every single match was a resounding “no” within the first half hour of meeting the person. it seems that their “Professional Matchmaking style” is “throwing something against the wall and seeing whether it will stick”. Experiences with the company were always the topic of conversation with any date that I did agree to arrange. Although my personal matches were not for me, they all shared the same opinion of the company in that they thought that the quality of matches was nowhere near their expectations and that the cost of the service was not warranted given the experience. My advice to you is to do not fall for the marketing presentation. The only thing that you’ll get out of it is a lower bank account balance!!

If you read through the Matchmaking company zero or one star reviews, the responses are clearly the same BS irehearsed canned responses for a service that is not worth your while.

if you truly make every effort to match people with their preferences as far as age, location, education, etc. what happened in my case???? Lol??🤷🏼‍♀️

I interviewed at several different matchmaking companies before coming here and this was the best option by far! Maya was also very personable, informative and accommodating.

I really enjoyed my experience today. She was very encouraging and explained everything to me. I’m looking forward to the process.