Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más
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Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más
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Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver más
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver más
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Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver más
La empresa ha respondido
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Unit 7 Commonwealth Buildings, SE18 5NS, London, Reino Unido
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I love my Mate X, it’s a very smooth ride & ideal for local commuting
Great Customer service as well when it comes to bike servicing & warranty.
You’re all covered.
Was great service. Quick tune up on my city bike and had a changed tires for winter done. Very happy
Yaseen and Abdullah and the rest of the team from the Spitafield branch, they have been amazing with my bike, they have an amazing customer service and immaculate products, they are always happy to lend a hand with your bike.
Amazing service I had tried bikes from vanmoof and cowboy but nothing like Mate bike. The process was seemless from the selection of bike to the vast variety of accessories and modifications. The staff in store were kind and helpful providing me with more than basic knowledge in regards to the bike, warrenty and brand itself many thanks to Yaseen for building my baby and Abdullah for driving me through the order process. Highly recommended 😁

Respuesta de MATE.BIKE UK
Had a Great experience, very friendly staff.

Respuesta de MATE.BIKE UK
Absolutely awesome bikes and love both the London stores Covent Garden and Spitalfields 👌
Many thanks for all your help

Respuesta de MATE.BIKE UK
Great delivery times, an online return firm would have been great as I had to explain the reason for return with somebody twice in two messages in a through a second app, didn’t really enjoy that so you lost one star

Respuesta de MATE.BIKE UK
Very helpful on the phone and my item was sent within 2 days.
Many thanks

Respuesta de MATE.BIKE UK
Excellent customer service I took a test ride and the staff were very friendly and informative I'm definitely going to be a future customer in the future.
This company has always exceeded my expectations, I have had very few problems with my bike but what I’ve had have been sorted in no time at all.
I’m 19 months in and just received a new battery as the old one was playing up.
Saad in the workshop has been amazing keeping me upto date.
The guys are such a friendly bunch providing great support and advise always.
I still love this bike and was the best money I spent in a long time, it still turns heads😁
Amazing experience, special thanks to saad for being extremely helpful!
It is a fantastic bike and I have covered 600 miles in just over a month.
Excellent test ride! When I arrived, the bike was already there, tested and ready to go. Aylaç has been so helpful explaining all different specs and answering all my questions.
THESE BIKES ARE AMAZING!
Visited the MATE store in shoreditch and went for a 15 min test ride. I tried the Mate X and it was amazing, effortless pedaling and a smooth, comfortable ride.
Guess I know what I'll be buying for Christmas, the customer service team has been very helpful so far.
All was perfect
Fantastic looking and performing e bike. Iconic !
I have still not received my order placed on the 25th August.... Never again will I order from here
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