MATE.BIKE UK Opiniones 

228
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver más

Valorada con 5 estrellas sobre 5

If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Mayorista de bicicletas

Escrito por la empresa

We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(228)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I love my Mate X

I love my Mate X, it’s a very smooth ride & ideal for local commuting

Great Customer service as well when it comes to bike servicing & warranty.

You’re all covered.

21 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best services and bikes by far!

Yaseen and Abdullah and the rest of the team from the Spitafield branch, they have been amazing with my bike, they have an amazing customer service and immaculate products, they are always happy to lend a hand with your bike.

19 de octubre de 2022
Valorada con 5 estrellas sobre 5

Mate Bike is by far the best ebike I have experienced

Amazing service I had tried bikes from vanmoof and cowboy but nothing like Mate bike. The process was seemless from the selection of bike to the vast variety of accessories and modifications. The staff in store were kind and helpful providing me with more than basic knowledge in regards to the bike, warrenty and brand itself many thanks to Yaseen for building my baby and Abdullah for driving me through the order process. Highly recommended 😁

14 de octubre de 2022
Opinión espontánea
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Many thanks for the 5 Star review Yashen, It means a great deal to us.

Glad to know you're loving your MATE!

Happy Riding
Saad - Customer Success

Valorada con 5 estrellas sobre 5

Had a Great experience

Had a Great experience, very friendly staff.

17 de octubre de 2022
Opinión espontánea
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Thank You for the kind words Reza, this means a great deal to us.

Should you need any support, please do not hesitate to contact us

All the best
Saad - Customer Success

Valorada con 5 estrellas sobre 5

Absolutely awesome bikes and love both…

Absolutely awesome bikes and love both the London stores Covent Garden and Spitalfields 👌
Many thanks for all your help

18 de septiembre de 2022
Opinión espontánea
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Thank You for the 5 Star review, It's highly appreciated.

Kind Regards,
Saad - Customer Success

Valorada con 4 estrellas sobre 5

Great delivery times

Great delivery times, an online return firm would have been great as I had to explain the reason for return with somebody twice in two messages in a through a second app, didn’t really enjoy that so you lost one star

1 de octubre de 2022
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Thank You for taking the time to review Stuart, we have a lot of communication channels but for returns It's best to contact us via email.

Really sorry If you had trouble with this, we aim to provide the smoothest communication possible.

For any questions please do not hesitate to contact us

All the best
Saad - Customer Success

Valorada con 5 estrellas sobre 5

Very helpful on the phone and my item…

Very helpful on the phone and my item was sent within 2 days.
Many thanks

13 de octubre de 2022
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Thank you for the 5 Star review Simon, It's highly appreciated.

Please do not hesitate to reach out to us.

All the best
Saad - Customer Success

Valorada con 5 estrellas sobre 5

Excellent customer service

This company has always exceeded my expectations, I have had very few problems with my bike but what I’ve had have been sorted in no time at all.
I’m 19 months in and just received a new battery as the old one was playing up.
Saad in the workshop has been amazing keeping me upto date.
The guys are such a friendly bunch providing great support and advise always.
I still love this bike and was the best money I spent in a long time, it still turns heads😁

5 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent test ride

Excellent test ride! When I arrived, the bike was already there, tested and ready to go. Aylaç has been so helpful explaining all different specs and answering all my questions.

23 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

THESE BIKES ARE AMAZING

THESE BIKES ARE AMAZING!

Visited the MATE store in shoreditch and went for a 15 min test ride. I tried the Mate X and it was amazing, effortless pedaling and a smooth, comfortable ride.

Guess I know what I'll be buying for Christmas, the customer service team has been very helpful so far.

15 de septiembre de 2022
Opinión espontánea

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